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“Absolutely deplorable” 1 of 5 stars
Review of Eurostars Grand Central

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Eurostars Grand Central
4.0 of 5 Hotel   |   Arnulfstrasse 35, 80335 Munich, Bavaria, Germany   |  
Hotel amenities
Ranked #34 of 385 Hotels in Munich
Certificate of Excellence
Kwintsheul, The Netherlands
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
“Absolutely deplorable”
1 of 5 stars Reviewed yesterday NEW

Our first room, smelled like sewage, and there were pubic hairs in the bathtub, so we asked the reception if we could change. Since the hotel was supposed to be 'full', the only room they could offer us was one right above the highway where the room actually vibrates when a bus drives by. At least it smelled clean.. however before the change was made, she suddenly came up with another (supposedly quieter room) once the pedantic receptionist (Reyes) found out I was pregnant. She made it sound like she was doing us such a favor, but what I wonder is, why didn't she just offer us this room to start with? When we asked why the rooms were smelling, she claimed that this was normal and depended on the orientation of the rooms 'as an interior designer' she knew all about this. Well, unless you are a civil engineer or an architect... I'm not sure I respect the 'sorry we can't do anything about it' attitude. If the hotel has a design flaw, then have it fixed. The final room we ended up in had the same problem. We ended up fixing it by plugging all the holes of the bidet and sink with moist toilet paper. As for silent, the hotel might have double glazing, but the rooms themselves are so poorly isolated that we could hear the snoring of the neighbor, and the loud conversing of party-goers coming back at 1 a.m. You can even hear somebody having a conversation in a normal tone of voice in the corridor..
Besides that, the breakfast lacks any warm items, and the wait staff is rude to say the least. Avoid if you can at all costs.

Room Tip: Sadly, none of the 3 we were offered and viewed were any good.
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  • Stayed May 2015, traveled as a couple
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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Glasgow
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Lovely clean comfortable Hotel with great facilities for a short stay. We stayed in a Standard Double Room on the 4th floor. Room was very clean and comfortable. It was also very quiet even though the room was looking out onto a main road.

There is a decent size Swimming Pool on the 5th floor and also a small Gym and small Sauna. They were all very well maintained, there's also a roof top terrace to sit out on if the weather permits.

The Hotel is a short walk from Hackerbrucke S-Bahn station. There is also a tram stop across the road from the front door of the hotel. Both travel options give quick easy access into the City Centre

  • Stayed May 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Manchester, United Kingdom
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Clean, modern and comfortable hotel situated within easy walking distance of the main street to MarienPlatz.
Hotel has underground parking at 18euros per night but also there is free street paring towards the rear of the hotel. But I would advise using the dedicated hotel parking.
Hotel has swimming pool and a small gym, the pool is very warm, on the top floor, and when hot weather one can even go on to the roof of the hotel for some sun.
One thing that I would mention, and this is not a racist comment by any means, only that I know it does concern some people, is that the hotel is opposite a Muslim establishment. It didn't bother us at all but I know some people can find this off-putting for whatever personal reasons they may have.
Due to the establishment there seemed to be a lot of muslim men idling (or loitering) around near where one would park a car if not using the dedicated hotel parking.
Overall a good value for money hotel with friendly staff.

Room Tip: No significant views to be had so any of the rooms should suit.
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  • Stayed May 2015, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed in the Eurostars Grand Central on our 3 days trip to Munich. The Hotel is near to a Tram station from which you can get quite fast to the city center. Our room (1st floor) and the Hotel in general are modern and clean. The breakfast buffet is very rich and good. The staff is very friendly. The price/performance ratio was good.

Stayed May 2015, traveled with friends
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Top Contributor
52 reviews 52 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I had no issues with service in this hotel, the room and the hotel itself are very clean and well decorated. I liked the possibility to rent a bike and see Munchen in a short time. Although the service in the restaurant was pretty slow. We were trying to find the waiter who was not there, and 3 times went to the reception to call him.

Stayed May 2015, traveled on business
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Burlington, NJ
Top Contributor
81 reviews 81 reviews
38 hotel reviews
Reviews in 37 cities Reviews in 37 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Eurostars Grand Central in Munich is a really nice hotel. Very reasonably priced. The rooms are comfy and spacious. The hotel is well appointed. We did not eat at the hotel. We picked the hotel because it seemed to be the nicest hotel near the main train station. We were passing through for one night while on a European train adventure. And we wanted to hit the usual Munich sights. However, we were led to believe this hotel was closer to the train station than it really was. It was a good walk. So if you arent up for the walk, hit the U-bahn, or take a taxi. There is a U-bahn station about a block away. There are places to eat, and shops there where you can buy your essential items as needed. That came in handy. And having the U-bahn so close made exploring the city on a limited time schedule very easy. The desk staff was very helpful in directing us to where we wanted to go, providing a map, and instructions on which U-bahn trains to take, etc. We had a nice stay there.

  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
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Singapore, Singapore
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 3 nights and would highly recommend this hotel. Rooms were spacious and luxurious, in-room wifi worked very well, breakfast was lovely & generous, service staff were attentive, efficient & very warm. Basement carpark which links directly to the hotel was very convenient.

Location was just outside Old Town (about 15 mins walk) and right next to HackerBrucke S-bahn (1 stop from Hauptbahnof & 3 stops from MarienPlatz). Conveniently located for sightseeing yet gives you a reprieve from the tourist hustle & bustle. We left feeling very well rested!

  • Stayed May 2015, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Eurostars Grand Central

Address: Arnulfstrasse 35, 80335 Munich, Bavaria, Germany
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Wheelchair access
Hotel Style:
#21 Luxury Hotel in Munich
#27 Romantic Hotel in Munich
#28 Family Hotel in Munich
#36 Business Hotel in Munich
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Eurostars Grand Central 4*
Number of rooms: 247
Reservation Options:
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Also Known As:
Eurostars Grand Central Hotel Munich

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