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“Clean Hotel, Poor Service” 2 of 5 stars
Review of B&B Hotel Erlangen

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B&B Hotel Erlangen
2.0 of 5 Hotel   |   Wetterkreuz 33 | 91058 Erlangen, 91058 Erlangen, Bavaria, Germany   |  
Hotel amenities
Ranked #28 of 37 Hotels in Erlangen
Los Angeles
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Clean Hotel, Poor Service”
2 of 5 stars Reviewed March 16, 2008

We spent two mid-week nights at this hotel, having booked the rooms online over the hotel's website. First, this hotel is not a Bed & Breakfast. They do offer a breakfast for Euro 6.90, though. The hotel is a little outside of Erlangen...approximately a 10-15 minute drive.

We arrived a little early and were told that it would cost an additional 15 euros to check in early. It seemed a little suspicious given that there were only 4 cars in the parking lot, but heck, we waited for two hours and checked in a little later. We reserved a room for three people, which consisted of a two mattress bed and a bunk bed. I imagine that the room is made for families, however given this, it was a little small for the three of us. It must be said that the room was very clean and tidy.

We initially booked for one night, however went to the front desk the following morning and asked to spend another night. They told us this wasn't a problem, so it caught us as quite a surprise when we couldn't get into our room that evening. We were told that we would have to pay for the night before they activated the doors. The lady gave us an attitude, which seemed weird given that we were not informed of this when we requested to stay another night. Not only that, but they had my credit card number on file.

The following morning, the cleaning lady came into our room at 10 a.m. (there are no "do not disturb" signs available) and seeing that we were still there, left only to return 30 minutes later. At 11:40, the manager showed up (which was a little weird) and asked whether we wanted to stay another night. Note that the check out time is 12 p.m. We were already packed and ready to leave, but decided that spending another night might not be a bad idea. After telling them yes, we would like to stay another night, they unceremoniously informed us that there was no room available. As an observation to the current hotel occupancy, we were the only car in the parking lot at this time.

Given all of this, general impression is that it is a clean and tidy room. The service is quite poor, though.

  • Liked — Clean room. Modern hotel
  • Disliked — Very poor service
  • Stayed March 2008, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Additional Information about B&B Hotel Erlangen

Address: Wetterkreuz 33 | 91058 Erlangen, 91058 Erlangen, Bavaria, Germany
Location: Germany > Bavaria > Franconia > Middle Franconia > Erlangen
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #28 of 37 Hotels in Erlangen
Price Range (Based on Average Rates): $
Hotel Class:2 star — B&B Hotel Erlangen 2*
Number of rooms: 100
Official Description (provided by the hotel):
The B&B Hotel Erlangen is located very close to the A3 via which you can not only reach the city centre of Erlangen, but also Nuremberg quickly. Attractions such as the Markgrafliche Castle and the accompanying palace gardens are reachable within 15 minutes. At the hotel free parking is available for the guests (subject to availability). The 100 single, double and spacious family rooms are equipped with television incl. Free Sky-TV, telephone, desk, bathroom with shower and WC, soundproofed windows, air conditioning and free WiFi. The breakfast buffet can be booked for a small additional fee. ... more   less 
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