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“Not worth the money...” 3 of 5 stars
Review of Riessersee Hotel Resort

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Riessersee Hotel Resort
4.5 of 5 Hotel   |   Riess 5, 82467 Garmisch-Partenkirchen, Bavaria, Germany   |  
Hotel amenities
GreenLeadersSilver level
Munich, Germany
Top Contributor
57 reviews 57 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
28 helpful votes 28 helpful votes
“Not worth the money...”
3 of 5 stars Reviewed January 27, 2012

We spent a weekend in January in the Riessersee hotel which was supposed to be a special treat for a birthday. We had booked a suite so that we could accommodate our daughter. Unfortunately, our request to have a view at the lake and mountains was not fulfilled as one could only see the prominent balconies next to ours so that was a bit disappointing. The room itself was not very big so luckily we had a king size bed upstairs. The bathroom only had a bathtub and the switch of the mixer tap was broken so the sprinkler couldn't be used. We complained and it was repaired, but it would have been nice to hear a "sorry" from the hotel staff. Further, they did not consider preparing the sofa for our daughter so we had to ask again (of course, no apologies...). The furniture looked worn and did not make us feel like in a 4 star hotel... The restaurant in the Seehaus was good although the main course took a long while as they prepared the wrong dish. The bar was nice with pool billiard tables, kicker and a large screen that showed snowboarding movies from a projector and we enjoyed it very much: the cocktails were good and reasonably priced.
The swimming pool was large enough to swim, but the service at the Spa didn't impress: The highly recommended offer for a massage at a lower price was later on not granted as the staff members didn't agree upon what to do so the one doing the massage claimed afterwards that this had been the "normal" massage so the full price was due - not nice!
The breakfast was manifold and offered enough for everyone to fill up for the day. I would not recommend the hotel as it looks outworn and you can get much better quality for the money.

  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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180 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Munich, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 24, 2011

Good points were:
Location. As long as you reliase it is not close to town centre before you go.

Hotel reception staff were friendly.

The pool and jacuzzi was was good.

Happy hour in the bar each evening

Bad points:
Asked for non-smoking but room smelled of smoke.

Poor selection of eating places They advertise several restaurants but when we stayed there was only one (Seehaus Restaurant) open so no choice.

Poor service and choice in Seehaus restaurant. Here the menus choice was very limited and service very slow and poor. They were able to get the order wrong both night - forgot to bring one starter first night and then second night brough the wrong soup

Breaksfast was adeqate but not great for a 4 star hotel.

If hotel restaurants were open it would have made such a difference

  • Stayed November 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Truckee, California
Top Contributor
66 reviews 66 reviews
48 hotel reviews
Reviews in 56 cities Reviews in 56 cities
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed November 13, 2011

This hotel has a great location on a small lake above Garmisch. Our room was only 119 euro including breakfast which we felt was excellent value for a lovely hotel with a spa. We travel with a large dog and really enjoyed taking him for a moonlight walk around the lake. The rooms are typical european size,nicely furnished with comfortable beds. The spa pool is big enough to swim short laps. The changing room is tiny and you have to remember a Euro coin if you need a locker. All the rooms are provided with large toweling robes so most people will change in their room but it may require a short walk outside. The saunas are small with an outside area for cooling off. I can imagine at peak season the spa might be crowded but we had no problems. Breakfast buffet was great,large selection of hot and cold foods even some mini Weisswurst. We were fairly early at breakfast and nothing ever ran out. I read all the recent English and German language reviews. While I agree that service in the restaurants is not great we had no major problems. One reviewer was unhappy that they forgot to bring cutlery with a main course, same thing happened to us but I did not feel it spoiled our meal. We found the food good. The Garden restaurant had a nice salad buffet, soup and main course. Second night we were in the See restaurant. The food was good very tasty but no salad buffet just soup and main course a little disappointing. We had no problems with cleanliness of the room. The room had been completely refurbished since we stayed here 2 years ago. I cannot say that the reception staff were friendly but they were not unfriendly just business like. They were very helpful when we needed advice on hikes. Our only critcism overall is the high Internet access rates with no free Wifi even in the reception area.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Stuttgart, Germany
Senior Contributor
35 reviews 35 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed September 30, 2011

My husband and I stayed here in September for two nights in one of the Master Suites. Although it was nicely appointed and the two bathrooms were large, the suite itself was rather narrow. Between us and our two dogs, it was tough to maneuver around.

Our two evenings there, we dined at the hotel's restaurants. The first night we had the buffet in the Restaurant Sommergarten. It was 25 euro each, but wasn't that great. The main courses were bland, but the salad and finger foods were good. The service, however, was outstanding. The second night we ate in the See Restaurant. Once again, the service was excellent, but the food was just average.

Lastly, the maid service was less than stellar. There were cigarette butts left on the patios outside from the previous occupants and the floors were dirty. They also neglected to refill the coffee canisters, but luckily we had our own portable coffee maker and coffee with us. There were also no coffee mugs in the room. We had to go grab some from the restaurant.

The best thing about the hotel is its surroundings. It sits on a beautiful lake and there is plenty of great hiking to do. I'm glad I visited, but once is enough at the Riessersee.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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St. Albans, United Kingdom
Top Contributor
146 reviews 146 reviews
18 hotel reviews
Reviews in 50 cities Reviews in 50 cities
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed September 28, 2011

Spent a nice few days at this hotel. For this review I have decided to correct various incorrect statements in other peoples reviews:

Breakfast: excellent with a choice of normal and large sized cereal bowls.

VAT Refund: only applies to the 7% on accommodation. Food and spa services are excluded by the rules of the scheme.

Towels: large towels provided in room for swimming / sauna with additional hand towels available in the spa.

I enjoyed the walk to / from town and whilst I would only want to do it once a day it was not too far or too hard a climb back.

Found evening food in the Seehaus restaurant better than in the hotel.

Swimming pool: just the right temperature for swimming and a constant depth.

Old squash court has been converted into a fitness room, but never saw anyone using it.

The water in the hotel is “Grander-Wasser” – not recycled water!

Sauna was open to 10pm and is separated from the swimming pool area.

Deluxe room was not worth paying extra for.

Paying: credit card machine gives option of paying in currency that card was issued in, or euros – the choice is yours.

Only negative (may be) was the waterfall just outside room – I kept waking thinking it was pouring with rain!

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Cotuit, Massachusetts
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 28, 2011

The wife and I stayed here in early May for 3 nights and loved the hotel. The hotel was clean and quiet (we were there during shoulder season, between winter/ski and summer season, so that may have had something to do with it), and the staff friendly and for the most part spoke English. We had a room with a queen sized bed in it and found the bed to be quite comfortable. The room itself was a bit small for what Americans are use to, but comfortable nonetheless. The bathrooms were clean, good sized and had plenty of towels, soaps and shampoos. The rooms all have beautiful views; we had a fabulous view of Garmisch and the valley below. Outside of breakfast we didn't eat at the hotel, so I can't comment on lunch and dinner, but the breakfast buffet was good and had a good selection of both hot and cold foods to choose from. As previous posters have already said, this hotel is not in Garmisch proper, but up on the side of the mountain, so having a car is the preferred method of getting into town. You can certainly walk into town, which is probably a 30 -45 minute walk, but the trip back up is going to be tough for those not in shape. All in all we had a fabulous time and would certainly stay here again.

  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oostkamp Belgium
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 29, 2011

We stayed over there with three people in one bedroom, very helpful desk en personnal, always friendly and helpful, I needed internet access, normally should have to pay but when I left, there were NO extra charges and if I mentioned they did forget , they said well if nothing was charged nothing had to be paid! Breakfast buffet is delicious, good variation of all possible choices! It's on of the best locations I've ever been in Germany, every day there are several to the weather condition adapted trip suggestions in the breakfast room on your table, this is for me a hotel to recommend to everybody

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riessersee Hotel Resort

Address: Riess 5, 82467 Garmisch-Partenkirchen, Bavaria, Germany
Location: Germany > Bavaria > Upper Bavaria > Garmisch-Partenkirchen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Garmisch-Partenkirchen
#9 Luxury Hotel in Garmisch-Partenkirchen
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Riessersee Hotel Resort 4.5*
Number of rooms: 166
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Also Known As:
Riessersee Hotel Sport And Spa Resort
Riessersee Hotel Sport & Spa Garmisch-Partenkirchen

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