Plus points: good location and female manager was helpful when asked about local excusions.
Not so good points: we felt like we were 'inconveniencing' the staff by being there. We were there for the last 3 nights before their annual 6 week shutdown - and you could tell.
Stale bread and no fresh rolls or croissants at breakfast after the first day, because there 'weren't enough guests' to justify buying fresh - despite us paying 200 Euros per night for 2 adults / 2 kids.
We noticed that the breakfast waiter treated guests with no kids with considerably more respect than us, despite me speaking fluent German.
The staff (apart from the female manager and the gardener) were grumpy, bordering on surly.
We were shouted / told off 3 times by staff - twice by the cleaner and once by the waiter (toddler walking in restaurant is apparently dangerous and shouldn't be permitted).
The owner was positively rude and on our final day (we later realised it was their last day before their break). They point-blank refused to let us store our luggage there, insisting we take it to the train station lockers instead.
The restaurant was closed for the duration of our stay (no warning had been given), due to the low number of guests, but we had booked the hotel partly because it had one...
On the final morning, the behaviour of the staff was so bad that we ended up asking the gardener what was wrong - we wondered whether someone had died, they all seemed so grumpy and upset! (Fortunately not).
We booked a 'suite' - advertised as 2 bedrooms with a balcony. We arrived and had 2 adjoining rooms on a very busy main road and no balcony. No point in complaining - the owner would probably have chucked us out!
This hotel has potential. However, it is impossible for it to be a welcoming space for families, unless the owner changes his attitude towards his guests.
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