This place looks beautiful and the infrastructure is impressive...BUT... safety is superficial at best.
We arrived having spent 208 Euros for a 2 day pass..for two adults and two kids. We decided we wanted to go sledging...and paid another 22 Euros for sledge hire. There are two Rodelbahnen tracks, both of which we were told were open... We went to the first track, Sonnenkar....no children under six..that's ok our two are nine and thirteen. It looked a bit steep at the start, so we walked down to a leveller area, then started our ride. Within a few seconds we realised something was wrong. It was impossible to get any purchase on the ice. My ten year old daughter hurtled by me and shortly after came off...my son was out of site by now. She was tumbling fast ..I managed to stop by piling into the side of the snow. When I got to her she had a bloody nose, swollen chin and was shocked but not badly hurt. Thankfully my son had managed to somehow stop himself, we had to climb back up which took the best part of fifty minutes.
When we got to the back to the info desk, they told us that the particular stretch we used was closed. This completely contradicted their earlier advice, plus no one who hired the sledges told us this. I was furious...didn't they realise something very serious could have happened? We asked them why there were no signs informing people that this track was closed. They said that there were electronic displays in the building which showed the track was closed, we couldn't see this displayed on the screens.They accepted that there were no signs at the track itself, but they would put one up now we had complained... There was a lot of passing the buck...info telling us that the hire place should have told us... one of the team denying ever having told us that the run was open. Basically no one seemed to take any responsibility...
I know that skiing resorts are potentially dangerous places, but surely signage is a basic requirement .
As we left the resort...my kids don't want to go back tomorrow, I noticed that a danger sign had gone up at the run...
When we got down to the bottom, Eibsee, I checked the display..sure enough the display showed that the run was open.... Someone really needs to sort out the communication in this place!
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