Upon arrival we were show to a room completely different to what we expected from the website, and with two single beds like we were children on a school camp and not boyfriend and girlfriend hoping to spend a romantic New Years together. We were told this was the only room left and there was no option to change. Only upon asking for a refund and explaining to reception that there was no chance i would be sharing a room fit for school camp for new years did another room Magically become vacant. This room was still quite terrible, dark, old, dingy... But at least one larger bed we could share. The receptionist was apologetic and friendly, we could tell she also thought it was not right we had been given the terrible room. We would have preferred to return to Munich but they refused to refund any of the hundreds of euros we had paid.
We were on half board, with breakfasts and dinners included. The first dinner was ok, as a vegetarian my meals were overly salted and quite small, but staff were friendly. The first breakfast had items from the buffet empty and not replaced even though multiple tables were still eating.
For our final dinner I was served a vegetarian crepe. In my third mouthful (yes after I had tried to chew it) I found what was most definitely a cigarette filter (hopefully unsmoked!!). The chef refused to admit this, claiming it was celery, yet he couldn't show us a single other piece of celery that was completely inedible and appeared as a cigarette butt. The meal was ruined, the arrogance and attitude of the chef was really disappointing, him even claiming there are no cigarettes in the kitchen as he stood there with a cigarette packet visible in his jacket pocket. Classy. They offered another meal, which I refused as I had totally lost my appetite and had no interest in eating from this kitchen again. We had to fight to have the price of the meal taken off the bill.
The way this was handled was disgusting. I guess they have never heard the customer is always right. I understand mistakes happen, but flat out lying to my face in this situation was really shocking.
Oh yes, and on multiple occasions there were dogs in the dining room barking as we were eating our meals.
- Also Known As:
- Ringhotel Landhotel Boeld Hotel Oberammergau
- Ringhotel Landhotel Boeld Hotel
- Landhotel Hotel Oberammergau
- Landhotel Hotel Boeld
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