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“Typical Mercure standard” 4 of 5 stars
Review of Mercure Hotel Stuttgart Airport Messe

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Mercure Hotel Stuttgart Airport Messe
4.0 of 5 Hotel   |   Eichwiesenring 1/1, 70567 Stuttgart, Baden-Wurttemberg, Germany   |  
Hotel amenities
Ranked #32 of 153 Hotels in Stuttgart
Lucerne, Switzerland
Top Contributor
88 reviews 88 reviews
30 hotel reviews
Reviews in 45 cities Reviews in 45 cities
59 helpful votes 59 helpful votes
“Typical Mercure standard”
4 of 5 stars Reviewed 4 days ago NEW

As all Mercure hotels, this hotel is genuinely good, nothing is missing, but it is somewhat plain. However, you are garantueed to have a good and comfortable stay.
The only thing I have to complain about here was the service at the restaurant. We went there quickly to have a glass of wine and the waiter was angry (and let us know that) that he got all cutlery etc but when we said that we do not need it since we are only having a glass of wine, he complained to us that we should have said that before. So, next time, I will carry a sign with me, probably a post-it that reads "I am only here for a glass of wine" that I will stick on my forehead once I enter the restaurant.
When we chose the wine (one red and one white for me), the waiter just said "Ja, I thought you would take this one". We asked why he said this and he replied that we simply look like such people. Not sure if this speaks against us or against the waiter!
So, in summary, hotel is good standard, service at the restaurant could be improved.

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gürkan G, General Manager at Mercure Hotel Stuttgart Airport Messe, responded to this review, 2 days ago
Dear "Natalie B.",

We very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart Airport Messe. It is always a pleasure to receive mainly positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

I am sorry that your experience in our Restaurant did not meet your expectations; please allow me to express my apologies.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely

Gürkan Gür
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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285 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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English first
St. Albans, United Kingdom
Senior Contributor
49 reviews 49 reviews
31 hotel reviews
Reviews in 37 cities Reviews in 37 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 16, 2015

Fairly standard Mercure hotel. The staff were very friendly although it took a long time to check in, although this was not the staff, rather the gentleman in front seemed never to have stayed in a hotel before! Good sleep quality and there were plugs by the bed. Breakfast is over priced at 19 Euros, you have to drink a lot of coffee to make that worthwhile. Down side there is in a retail park so do not expect a line of restaurants nearby, the only amenities nearby are a Lidl and Esso garage, I would not use it other than for business

  • Stayed March 2015, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gürkan G, General Manager at Mercure Hotel Stuttgart Airport Messe, responded to this review, March 25, 2015
Dear "Andrew M.",

Thank you for taking the time to tell us about your experience at the Mercure Hotel Stuttgart Airport Messe. I am sorry that not all of your experience meet your expectations; please allow me to express my sincerest apologies

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Gürkan Gür
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
unanderra
Top Contributor
66 reviews 66 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 26, 2014

Stayed here while visiting beer festival in Stuttgart with easy access to the city with public transport across the road. Staff were friendly and rooms were comfortable but free Wi-Fi didn't work and had to to pay for stronger signal at $6 a day.

Stayed September 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gürkan G, General Manager at Mercure Hotel Stuttgart Airport Messe, responded to this review, December 1, 2014
Dear "jimiUnanderra",,

We very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart Airport Messe. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Gürkan Gür
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 18, 2014

I am staying now at the hotel
The reason that I booked this hotel was the distance to the aurport and exhibition center. And the promissed 24/7 shuttle to the airport which is offered free
This morning hen leaving to the exhibition I asked about the Suttle back and I was told that its every 30 min. And i should call before and no problem
Leaving the show I called and I was told that there are many pople waiting and Either I wait an hour, or use taxi.
I did not want to waut so used a taxi (15 Euro)
Arriving in the hotel I saw the shuttle driver just waiting
The Airport is 3 km away, and they could have more rounds.
Anyway I asked them to pay for the taxi since they promissed a shuttle. But they refused
So i write so that future guest wont get the same problem that I had

Stayed October 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gürkan G, General Manager at Mercure Hotel Stuttgart Airport Messe, responded to this review, October 20, 2014
Dear "jgoyossi",

Thank you for taking the time to tell us about your experience with our shuttle service at the Mercure Hotel Stuttgart Airport Messe. I am sorry that your experience did not meet totally your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Gürkan Gür
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brindisi, Italia
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 7, 2014

I chose this hotel because early in The morning have The airplane to come back in Italy, of course i think to take taxi to go dowtown.
The hotel is nearmthe U12 line su way and All The city is your!
The hotel is a Good Mercure i was wery happy even when The cshuttle for airport was free!!!!!!!
Thank's a lot
A place where it'll come back

  • Stayed October 2014, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gürkan G, General Manager at Mercure Hotel Stuttgart Airport Messe, responded to this review, October 8, 2014
Dear "nicascc",

We very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart Airport Messe. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Gürkan Gür
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Hotel Stuttgart Airport Messe

Address: Eichwiesenring 1/1, 70567 Stuttgart, Baden-Wurttemberg, Germany
Location: Germany > Baden-Wurttemberg > Stuttgart
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#9 Best Value Hotel in Stuttgart
#20 Luxury Hotel in Stuttgart
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel Stuttgart Airport Messe 4*
Number of rooms: 148
Official Description (provided by the hotel):
The newly refurbished 4 star Mercure Hotel Stuttgart Airport Messe offers 148 air conditioned rooms with pay TV and telephone. The hotel features one restaurant, four meeting rooms, a bar and a pay parking garage. Stuttgart airport and the new exhibitioncentre are 4 km, the city centre, the stadium and the Cannstatter Wasen showground are via highway B27, only 12 km from the hotel. Well known companies are close as well. Free airport shuttle upon request. ... more   less 
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Also Known As:
Accor Hotel Stuttgart Airport Messe

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