I used to stay often in this hotel, though my last 3 nights stay was truly disappointing. when I arrived, I noticed that I made a mistake in the reservation (my mistake, not Marriott). They gave me a room anyway at standard prices (160 Euro without breakfast) and there were only smoker rooms available. To my big surprise is still half of the rooms in this hotel smoker rooms. I got a room which smells like the smokers lounge of an airport. The whole bathroom was full of brown spots of people putting their cigarette on the bath or on the washtable. Very unpleasant. I am a Platinum member and I do not recall any Marriott Smokers hotel. Really bad, Marriott. I guess the GM must be a smoker :)
The next morning, I was in the gym. Though, half of the equipment was either not connected or out of service. I still found a running belt which worked but all other people left quite disappointed. The place looked like a museum of fitness machines. Not good, Marriott.
I have to say that the people are doing their best and the service as such is really good. also the terrace of the exec lounge is great. This motivates me to give 3 stars, though I am really generous here. I stayed here many times, but this is not anymore matching my quality standards.
As a Platinum member, I never got a room at the exec floor which is quite surprising. When I walked to the exec lounge early in the morning, I saw at every door "USA Today". Do you need an american passport to have a room at the exec floor here ? Or did I have the wrong impression ?
I am a faithfull Marriott customer, but this experience was a truly negative one. I guess this hotel has a management issue.
- Also Known As:
- Marriott Heidelberg
- Heidelberg Marriott
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