This is a lovely hotel but is a fairly decent 20-30 min walk to Old Heidelberg, which is where you really want to be when touring Heidelberg. There is a water boat available from outside the hotel (as it is on the Neckar River) to bring you to the old town and this costs €3.50 each way. That's ok but not if using it every day, both ways. Ask for a room with a river view as it is lovely to look out at it. The walk into old Heidelberg is a nice one along the river but bring decent walking shoes!
The hotel rooms are small but sufficient. The staff are extremely friendly & helpful & proficient in many languages. The wifi did not work for me at all. It seemed to work for other people but it only ever worked for about 2 seconds for me and I lost the connection each time. It only works in the downstairs area too as you have to pay for a connection upstairs. They do have a computer room you can use to access the internet though.
Our meal by the Terrace was fabulous. The view is lovely and the food is lovely. The service time however was horrendous! For our main meal one evening we were waiting between 20-30 mins after being seated before our order was even taken. We were only having a main course and it took 1 hour to be served! We were starving and I kept trying to get the attention of the waitresses but they just seemed busy with other tables. Maybe they are short staffed but I think they should apologise to people for keeping them waiting so long and also when they see that people are waiting, they should reassure them that they will be with them shortly. This never happened and was very disappointing. When we were served however, they couldn't have been nicer and the staff are lovely - just very slow to get to you when dining.
The swimming pool and gym area are great and they also have a sauna and spa treatment facilities.
Overall, we had a very nice stay but if you are a tourist wanting to visit the old town then it is a little far out as you cannot easily come and go from this hotel to the old town. The price was reasonable but the cost of all the added extras added up. The garage is €20 per day.
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- Also Known As:
- Marriott Heidelberg
- Heidelberg Marriott