I was quite surprised upon reding the previous reveiwer's comments regarding their negative experience. It is inconsistent with my own experience and I can only imagine that there must be more to the story. As for me. . . . .
I arrived from California to receive medical treatment at Heidelberg University Hospital (close by to the Berger's facilities) and needed a place to stay for just one evening. However, I also inspected the Berger's apartment facilities and discussed with them to familiarize myself with what my own family can expect for the next time we all come to stay in Heidelberg (in 2011). Overall from my experience and what I discovered. I found nothing specifically negative with the hotel, or the Berger family that runs the hotel. Here is what I said on my own blog:
". . . . So I had to get a hotel room for one night and found this really great little boutique hotel run by a very nice couple (the Bergers). The husband is from Indonesia and the wife is from Heidelberg. They have two very nice young children. What I really love is that the entire small hotel is 100% non-smoking! Mrs. Berger told me that no one in her family smokes and they don’t like people around them to smoke. What a breath of fresh air in Germany! If you ever come to Heidelberg, stay at this place. I recommend it. [Post transplant note: if I did not/could not stay in the University Hospital Apartment, definitely I would want to stay here. They have very nice long-stay apartment facilities relatively close to the hospital.]"