We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Convenient but needs a renovation” 4 of 5 stars
Review of Crowne Plaza Heidelberg

Save Saved
You added Crowne Plaza Heidelberg to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Crowne Plaza Heidelberg
4.5 of 5 Hotel   |   Kurfurstenanlage 1, 69115 Heidelberg, Baden-Wurttemberg, Germany   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #14 of 79 Hotels in Heidelberg
Zurich, Switzerland
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
“Convenient but needs a renovation”
4 of 5 stars Reviewed June 20, 2013

This hotel is fairly convenient to Old Town and the staff is very friendly and attentive. Our group had a meeting at the hotel and the meeting space was very nice. The only problem was the common space outside the meeting room was shared with another group and our afternoon break food was partially eaten by the other group even though they had a break set for them. Most hotels have a small sign designating whose break is whose - it would have been helpful here.

I was upgraded to a Club room. The rooms are superficially nice; they look nice but are in need of renovation. The room was very quiet and had a nice coffee maker with a large selection of coffees. The fake silk flowers and threadbare towels make the room feel very tired. The hotel has a Pillow Menu which is great - especially if you like down pillows and they give you an aromatic homeopathic sleep aid that looks interesting but I didn't try it.

The breakfast and lunch buffet are adequate but nothing special. The room has a mini fridge with very limited items. Room service was fast and reasonably priced. I had the tomato and mozzarella salad which was excellent but the pizza was doughy and tasteless.

As others have commented, parking and WiFi are too expensive given the price of the hotel and the state of the rooms.

Room Tip: Ask for an upgrade to a club room
See more room tips
  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHeidelberg, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review, June 29, 2013
Dear guest,

thank you for rating the Crowne Plaza Heidelberg City Center, located in the heart of Heidelberg.

We take pride in our staff and thank you for your positive feedack on their service. Thank you for bringing the coffee breaks to our attention - we have added signage to the different groups now.

We hope to have you as a guest with us again in the new future at the Crowne Plaza Heidelberg City Centre.

Best regards,

Koren Yüksel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

508 reviews from our community

Traveler rating
    175
    242
    69
    14
    8
See reviews for
104
151
33
148
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
US
Top Contributor
115 reviews 115 reviews
18 hotel reviews
Reviews in 34 cities Reviews in 34 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed June 20, 2013

Clean, comfortable and well sized rooms. Didn't have a good view but that's ok. Location is ok - about a 15 min walk (taking into account crossing busy streets/intersections) to the beginning of the main pedestrian street, Haupstrasse, in the old town. No free wifi. Had breakfast here that had good variety and quality.

Stayed June 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHeidelberg, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review, June 29, 2013
Dear guest,

thank you for rating the Crowne Plaza Heidelberg City Center, located in the heart of Heidelberg.

We offer free internet service throughout the hotel to our PCR gold and platinum member and at the same time free internet to all guests in our business center.

We hope to have you as a guest with us again in the new future at the Crowne Plaza Heidelberg City Centre.

Best regards,

Koren Yüksel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malmo, Sweden
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed June 19, 2013

Stayed for a night in a studio on the 4th floor. The room was spacious and clean. I can otherwise only confirm what others have already written. This is a highly frequented hotel in a good location. The whole hotel interior has already seen a few years. However, the staff was friendly and efficient. The breakfast was good. So, all in all a more or less expected average experience.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHeidelberg, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review, June 29, 2013
Dear guest,

thank you for rating the Crowne Plaza Heidelberg City Center, located in the heart of Heidelberg.

The hotel rooms have been renovated in 2009 and we are constantly modernizing the hotel. Just last year we redid the historic staircase from 1846.

We hope to have you as a guest with us again in the new future at the Crowne Plaza Heidelberg City Centre.

Best regards,

Koren Yüksel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kfar Saba, HaMerkaz, Israel
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 16, 2013

Rooms are great, and the service is good. The hotel is located 5 minutes of walk from the main walking street (Hauptstrasse), and very close to the mountain of the old city.

The room prices are too expensive for what you get. Parking for 24h costs 20 (!) euros.
Also no free WiFi.

I liked the pillow menu and the view to the mountain.

Room Tip: Ask for the rooms with the mountain view, on the 4th floor (Club rooms)
See more room tips
  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHeidelberg, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review, June 29, 2013
Dear guest,

thank you for rating the Crowne Plaza Heidelberg City Center, located in the heart of Heidelberg.

First of all we are happy to hear that you liked our guest rooms and our staff. The price for parking is fair compared to what you get - a safe place for your car without the hassle to search for a place. We offer free internet in our two business centers where you can check your mails or browse the internet.

We hope to have you as a guest with us again in the new future at the Crowne Plaza Heidelberg City Centre.

Best regards,

Koren Yüksel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
India
Top Contributor
158 reviews 158 reviews
95 hotel reviews
Reviews in 64 cities Reviews in 64 cities
155 helpful votes 155 helpful votes
3 of 5 stars Reviewed June 8, 2013

Stayed here for 2 nights and were overall pleased by the service extended by their super efficient staff.
Hotel per say is an old property though the management is ensuring that its up to date but you can see the wear and tear every now and then.
Rooms are good size: comfortable bed, sitting area, closet space was adequate.
Bathrooms were very good size.
Breakfast is average: typical items on menu included fruits, cereals, eggs, beans and bacon. They have a pool and steam sauna in basement which is very good if it's cold outside.
Staff at reception was very friendly and very efficient. Be it, helping us with our train timings, places to see, taxis and forex, they were always ready to help.
One thing strange was forex limit. One can only convert USD 500 through out your visit. Maybe, this was a company policy but we found it very inconvenient especially when you arrive in Heidelberg on a sunday and all banks etc are shut.
Internet is expensive and we only ended up using it for an hour or so. Although for emails etc, one can use their business centre free of cost.
Overall, ok stay. We didn't want to spend a lot of money since we were attending an event and only wanted a place to sleep.
I would say, this is a very good 3 star hotel.
Will I stay again: maybe not. I would want to try other hotels.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHeidelberg, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review, June 10, 2013
Dear guest,

thank you for rating the Crowne Plaza Heidelberg City Center, located in the heart of Heidelberg.

We offer free internet service throughout the hotel to our PCR gold and platinum member and at the same time free internet to all guests in our business center. We value your feedback regarding the friendliness of our staff as we feel that this is the most important service we can give to our guests.

We hope to have you as a guest with us again in the new future at the Crowne Plaza Heidelberg City Centre.

Best regards,

Koren Yüksel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester
Top Contributor
61 reviews 61 reviews
29 hotel reviews
Reviews in 34 cities Reviews in 34 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed June 4, 2013

My husband, elderly father and I stayed at the Crowne Plaza for 2 nights in May 2013. The entrance to the hotel's car park is at 7 Bahnhofstrasse - you cannot access the underground car park from Kurfursten Anlage and there does not appear to be any above ground parking.

The hotel is located a short walk from Altstadt (old town) so it is away from the main tourist hotels.

The hotel reception staff were very friendly and helpful and immediately produced a map and showed us where the hotel was located in relation to the Altstadt and also pointed out key places to look out for on our stroll through the old town.

The hotel was very nicely decorated, with a large reception area with marble flooring, and a lift directly from the underground car park to the reception area, or up to the hotel rooms (note: only the middle lift goes from the hotel rooms directly down to the underground car park. The other 2 lifts only provide access from the rooms to reception).

We had a good sized room facing on to a quiet side street (must have been Bahnhofstrasse), so there was no noise. We also did not hear any noise from other guests, so the sound insulation in the rooms is excellent. The room had 2 double beds (very comfortable) and was nicely decorated and clean. Also, a big plus was that in addition to German style electric sockets, there was also an American plug socket and a 3 pin British electricity socket, so no need for travel adaptors!

The bathroom was a fair size, but could have been bigger and again there was an over-bath shower - fine for younger people, but not so good for my elderly father. A walk in shower would have been much better, so the bathroom could do with some updating. However, there were plenty of towels for the 3 of us, as well as toiletries and a hair dryer, though I always use my own.

There was plenty of wardrobe space and hangers in the room.

We had dinner in the hotel restaurant the first night, which happened to be Whitsun Bank Holiday in Germany, so there was a skeleton staff, so servce was slow. Also, the meal was rather over-priced for what it was, so that was a little disappointing. However, we ate in the same restaurant for breakfast and there was a very good selection on the breakfast buffet -cereals, fresh fruit, yoghurt, rolls, cake, various cold meats and cheeses, as well as hot breakfast, coffee and tea (Earl Grey in Germany!!).

The hotel has a pool, though we did not use it, so I can't comment.

All in all we had a good stay at the Crowne Plaza, and would definitely stay again, but a walk in shower would definitely be preferred.

Room Tip: Ask for a room on the south side (Bahnhofstrasse) which is a quiet street
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHeidelberg, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review, June 10, 2013
Dear guest,

thank you for rating the Crowne Plaza Heidelberg City Center, located in the heart of Heidelberg.

We are sorry to hear that your dinner didn't meet your expectations and apologize for that. At the same time it was great reading your very positive comments about the hotel and its staff. We are actually on of the very few hotels in Germany that have American and British plug sockets. Not only in the room but also in the reception area.

We hope to have you as a guest with us again in the new future at the Crowne Plaza Heidelberg City Centre.

Best regards,

Koren Yüksel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HodHasharon Israel
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 30, 2013

Stayed for 2 nights b&b.
Location - central close to Houpt Strasse and the river walking distance
Room nice clean well equipped breakfast was good staff was efficient
Staff friendly and willing to help
Car park very comfortable but pricy 45 euros for two days

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHeidelberg, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review, June 10, 2013
Dear guest,

thank you for rating the Crowne Plaza Heidelberg City Center, located in the heart of Heidelberg.

Our parking garage is located directly beneath the hotel and offers our guests ease upon arrival and a secure lot for their car. We feel that the daily cost of 22€ is fair in regards to those benefits. Our employees offer valet parking as well as porterage to your room.

We hope to have you as a guest with us again in the new future at the Crowne Plaza Heidelberg City Centre.

Best regards,

Koren Yüksel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Crowne Plaza Heidelberg? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Heidelberg

Address: Kurfurstenanlage 1, 69115 Heidelberg, Baden-Wurttemberg, Germany
Phone Number:
Location: Germany > Baden-Wurttemberg > Heidelberg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Heidelberg
#6 Luxury Hotel in Heidelberg
#10 Family Hotel in Heidelberg
#14 Romantic Hotel in Heidelberg
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Heidelberg 4.5*
Number of rooms: 232
Official Description (provided by the hotel):
The Crowne Plaza Hotel Heidelberg is due to its excellent city location the ideal starting point for your visit in Heidelberg and the metropol region Rhine-Neckar making it a great place to stay.The world famous sights of the city of Heidelberg can be conveniently reached by foot. If you are visiting the city on business, local companies like SAP, Heidelberger Druck, ABB and HeidelbergCement are located only a short distance from the hotel. The Crowne Plaza Hotel Heidelberg offers refurbished guestrooms and suites in various sizes making your stay a memorable experience. For dining you have the choice between the restaurant Westcoast and the beer and wine bar Gaudeamus .For hotel guests the use of our wellness area Kurfuerstentherme with pool, sauna, steam bath and whirlpool is complimentary. The Crowne Plaza Hotel Heidelberg is offering you the perfect location for your events. 7 function rooms with modern technical equipment combined with excellent service and the experience of our staff guarantee a successful event. The Lufthansa Airport Shuttle takes you conventiently from the International Airport Frankfurt to our hotel. Next events in the Region: SAP Arena 20.6. EaglesHockenheimring 13.-14.6. Porsche Sports Cup / 04.07. Sonisphere ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Travelocity, Priceline, Tingo, Despegar.com, Hotels.com, Odigeo, Otel, Agoda and Venere so you can book your Crowne Plaza Heidelberg reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Heidelberg Hotel Heidelberg
Heidelberg Crowne Plaza

Owners: What's your side of the story?

If you own or manage Crowne Plaza Heidelberg, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.