We were touring by car & so visited Triberg hoping to buy a hand made cuckoo clock but didn't know if we would be able to afford one. We came across Oli's and were shown around by a very helpful lady who spoke excellent English. She explained that the genuine hand crafted ones had 'MCC' (Master Carvers' Club) on them. There were many to look at with a broad range of prices so there was something for everyone. We bought one in our price range & have been delighted with it. There have been no problems in the 18 months we've had it. My parents liked it so much that they wanted one. I e-mailed the shop & promptly received a telephone call from Oli himself who made the arrangements there & then & the clock arrived about 7 days later as promised. We went again this year & they remembered us - how about that for service!
Based on or experience we would certainly recommend either simply visiting to look around or buying your own clock.
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