Well, normally when one books a hotel to spend a week with a large group in the beautifully picturesque Schwarzwald, one would expect to arrive at said hotel to find enough rooms with enough beds in them that the hotel said it would provide. This apparently doesn't hold true for Hotel am Park. Not only did I have to spend about 4 hours waiting for a room to be allocated to me (one might have thought that the months advanced booking may have given them time to do this...) but once a room had been allocated there were not enough beds. A "room of 6" was actually room of 2 or 3, with a couple of camp beds and mattresses thrown in, in fact, there wasn't enough space so one member actually spent nights sleeping in the closet. This was of course once guests had managed to actually find their rooms. The hotel is split between 2 main tower blocks, which are joined by the lobby and reception. One might have thought that the staff or some helpful signs might have been nice to guide people to their rooms as room 506 and room 512 were 22 flights of stairs apart (try doing that with all your luggage) but apparently not. One can sit in the lobby on an afternoon and watch the parade of new guests attempting to find their lodgings. "Why not use the lift??" I hear you cry. Well, once you have waited for ages for a lift to come (despite the double doors only 1 lift was functional during my stay with no sign to communicate this to guests, and didn't seem to have any sensible priority programming) you will find a rickety shaky cabin which, especially on the descent, make some very interesting noises which really do not sound at all healthy. And if you think my ordeal was unique, I am yet to meet a guest who did not have problems actually getting a room, and if you don't believe me, you only have to read some of the other reviews on here.
Another aspect of a hotel one might expect would be the welcoming and helpful staff. Once again, Hotel am Park managed to not provide even this basic service. The receptionist (who also seemed to be the plumber, customer relations and just about everything short of chef and barman) was unhelpful, and not particularly pleasant. In one of the top tourist destinations of Germany, I was surprised (I know I can't judge as I cannot speak a word of German) to find that the receptionist could only speak German, and did not seem to have any other languages in his repertoire. Fine for a general hotel, but in a major tourist spot such as Freudenstadt?
In fact, the only reason why this hotel has rated better than terrible is the facilities that are available. The swimming pool is warm (when the heating is working) and the sauna is excellent. In fact the only problem we had was when the receptionist told us the pool was open until 11pm, and then the lights suddenly turned off at a quarter past 10, and he refused to turn them back on, so that people could retrieve their belongings in a safe manner- no warning, just pitch blackness with people still in the pool...
Furthermore, the food was tasty and filling, although one might have expected, especially after seeing the size of the kitchen through the double doors, an A La Carte affair, instead of a buffet, although this would require somewhat more staff than are currently working there.
All in all, I think this hotel could have been a great hotel, but the staff let it down big time. There are some great facilities and the views from the room balconies are amazing. Yes it is a bit far from Freudenstadt centre, but I enjoyed the walk in the blazing sunshine, and in summer the town is buzzing with children running through the fountain in the central square. Unfortunately Hotel am Park was understaffed for the size and capacity, and with unhelpful and perhaps even surly employees, what could have been a great hotel was actually very poor. I will admit that after the first night, once we actually had rooms to stay in, the hotel was a good hotel (provided you looked on the funny side of the bed and hot water (or lack thereof) situations) but first impressions last, and mine was not a good one.
If the hotel says it can do a room of 6, don't believe them, go for rooms of 2 or 3, 4 max, as a...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.