I stayed at the Mercure am Münster for a prolonged businesstrip, all in all 2 weeks. First impression was good. Arrived late and was courteously greeted at the reception. Check-in went very fast and was I got to my somewhat small room, but which was clean and well kept.
Next morning's breakfast was a nice encounter. Wideselection ofcold cuts, fresh fruit, and standard scrambled eggs/bacon/etc.
I would say this hotel, with its location near Kaiser-Joseph Strasse (where you will find the trams, departments stores and shops), is ideal for a shorter stay. It is only when you stay for more than a few nights that you notice the areas of improvements.
I worked late many nights, I had to rely on room service and the hotel restaurant for dinner more than once. I must say that quality was quite poor, especially considering the price. At one occasion, they forgot my order and called back some 20 minutes after I ordered to check what indeed I hade ordered. At another occasion, they mixed up my ordered Ceasar sallad with a meat sallad (!) consisting of assorted saussages and cold cuts. Not on any occasion did they offer any form of compensation (like not charging or making a substantial discount). I was quite speechless when I was asked if I "was OK" with the assorted saussages at 23.00. Well, what choice did I have with the kitchen closing? I did raise these issues at check-out and got a simple smile and an "I'm sorry". Totally unacceptable.
At times, it got quite cold and it was difficult to maintain an even temperature in the room without keeping the curtains closed, which would have been alright had it not been for the maid neatly clearing them form the windows each day, rendering the room cold in the evening.
I got the impression that staff did their duty rather than attending to guests. Now, this is only a 3* establishment, but that does not mean that the place should lack any sort of soul. Will try other options for future stays in Freiburg.
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- Also Known As:
- Mercure Freiburg Am Muenster
- Mercure Freiburg Im Breisgau
- Mercure Hotel Freiburg Am Muenster Germany/Freiburg Im Breisgau, Baden-Wurttemberg