I am a former guest of Dorint Hotel - Maison Messmer, Baden-Baden. I have to say that it is not my habit to write public complaining messages but this time I felt like I had to, considering that my past email to hotel direction was ignored and my facebook comment on the Dorint's page was deleted!
My first time here was 5 years ago, and since that marvelous experience (I deeply felt in love of Dorint-SPA and in particular of the wonderful steam bath), I have been coming since 2009.
While I am writing this message I am in Dorint and this time more than the other times my consideration of the real quality of this hotel changed in a negative way.
In fact with the exception of the true kindness of some elements of reception staff, I found only bad services, also in the way of guests are treated.
One example?! My first day here, I happily went to SPA to go in the steam bath and it was closed! Nobody told me, both in reception or before my check-in about that. Today it's my 3rd day here and it is still closed! What kind of SPA-RESORT is this?!
The swimming pool water temperature was too cold and not regulated or checked by anyone!
There is almost no employers in the SPA area, for sure less than the former staff.
By the way, 5 years ago the hotel had free LAN cable connection in every room and a free to use internet PC in the reception. Today, the cable connection is dead and there is an awful wifi service (QUITE EXPENSIVE ALSO - should be free for a 5 stars hotel!) which has as "guest login page" languages like Swedish and Greek (spoken by not more than 8-9 millions of people in the world) but not ITALIAN! it makes no sense!
Finally, unlike the past 5 years, this time we have felt to be treated like customers, not at all like attached and frequent guests as we have been.
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- Also Known As:
- Dorint Maison Messmer Hotel Baden-Baden
- Dorint Maison Messmer Baden