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“not hot water,toilet roll or hand soap” 1 of 5 stars
Review of Residence Les Hauts du Rogoney

Residence Les Hauts du Rogoney
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Residence Les Hauts du Rogoney
3.0 of 5 Condominium   |   Route de la Balme, 73150 Val d'Isere, France (Formerly Hauts Rogoney Apartments)   |  
Hotel amenities
belfast
1 review
“not hot water,toilet roll or hand soap”
1 of 5 stars Reviewed January 19, 2014 via mobile

When you book an apartment Even if it is basic,you expect toilet roll,hand soap and hot water,none of which were provider. The reception was a 15 min walk away and the phone on the apartment didn't work. Opening hours were scarce and didn't open at all on Wednesdays.luckily I had done some research and knew to bring sponges, washing up liquid,cloths, towels etc or we would have had a shock.water was quite literally freezing,.no way at all that we could have showered, we did get hot water on the 5th day into our 7 day trip but apart from that location great, clean enough,.and value for money

  • Stayed January 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OdalysVacances, Gérant at Residence Les Hauts du Rogoney, responded to this review, April 10, 2014
Google Translation
Bonjour,

Nous sommes navrés que vous n'ayez pas apprécié votre séjour au sein de la résidence.
Cependant nous souhaitons revenir avec vous sur certains points.
Il n'y a aucune spécification de matériel fournit au sein de nos documents, site internet ... Comme il s'agit d'une résidence de vacances et non un hôtel c'est pour cela que ce n'est pas fournit.
Concernant l'eau chaude nous sommes désolés, il ne faut pas hésiter à le signaler à la réception pour que le personnel intervienne (réparation, changement de logement s'il y a de la disponibilité...). Au niveau des horaires d'ouverture de l’accueil cela est aussi notifié sur les documents de séjour.

Cordialement
L'équipe Odalys Vacances
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • Any
English first
Sydney, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 27, 2013

Extremely frustrating and disappointing holiday. The speficiation for our apartment was for a 6 person, 38 sq m apartment including 1 cabin bedroom. We were provided a 6 person 25 sq m apartment with 2 cabin bedrooms. Odalys attitude in their letter to my complaint was very selective towards their specification. "They had provided a 6 person apartment." The price we paid was for the apartment as specified NOT as provided. WARNING do not trust Odalys to provide the accommodation as specified in their brochure.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 19, 2012

Just got back from staying in a 1 bedroom 4 person apartment in this residence. Firstly, from our experience of budget self-catering, we always book a 3 or 4 person apartment for the two of us. It is very much 'you get what you pay for', so people who like a bit of space need to bear that in mind. We have been in a 2 person studio in Val Thorens that made this apartment look palatial!
Hauts du Rogoney is ski in/out, snow permitting, which this February it certainly was. It can be a bit of a schuss to the main lifts, but if you time it right, there won't be a queue at the nearby drag lift, which gets you up the slope high enough to ski to the other lifts.The ski lockers in the block are spacious and well managed.
Our apartment had been recently refurbished, with lovely warm fabric for the curtains, a brand new sofa bed, new hob, fridge & dishwasher. The furniture was all wooden and in keeping with the style of the residence, and the lighting was tasteful. The heating was amazing- very controllable, and even some underfloor heating. (In fact our one and only annoyance was that the bedroom was too warm at night!) There was always plenty of very hot water, which can be an issue in any kind of accommodation. Some of the apartments in this residence are privately owned, which does tend to affect how a place is looked after - there is a resident caretaker.
Something it helps to know about is that you check in at a separate residence, which is about 15 minutes walk away.
We had an issue with parking, which our tour operator had told us could not be guaranteed, but the lovely receptionist, Abla, helped us with that. She advised us to contact her direct about parking (or anything) if we were to use the same tour operator again. In all honesty, we would probably book the accommodation directly with Odalys should we go to Val d'Isere again.
Surely this is the ultimate recommendation - we would definitely go back to these apartments, and felt that this accommodation contributed to a truly memorable ski holiday.

Room Tip: A 4 person apartment is probably designed for a family, not for 4 adults, so it's probably worth...
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Les Hauts du Rogoney

Address: Route de la Balme, 73150 Val d'Isere, France (Formerly Hauts Rogoney Apartments)
Location: France > Rhone-Alpes > Savoie > Val d'Isere
Hotel Style:
Ranked #27 of 44 Specialty Lodging in Val d'Isere
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Les Hauts du Rogoney 3*
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Also Known As:
Residence Les Hauts Du Rogoney France/Savoie

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