Hotel Christiania Val D’isere
I’m not usually someone that leaves feedback but I feel compelled to so others might avoid the hellish experience I had.
Firstly when choosing this hotel I decided to do so based on the many 5 star reviews the hotel has achieved. As the saying goes if something is too good to be true – Its often not true and this was the case for me and my family. The reviews do not match the product.
I took my girlfriend and father away on holiday, my father is 70 this year so I wanted to treat him to 10 days skiing in Val D’isere. I paid upfront for all the rooms full board, both superior category B rooms.
Our bedroom was spacious however had very little hanging space, barley enough for my partner for the 10 days so we kept some of our clothing packed in the suitcase and the room was also rather dark. The first night I was really looking forward to a good night’s sleep however this was not going to be the case with Dick’s T-Bar cranking up the music, between the music and the drunk people screaming at the top of their voices we achieved no sleep. My father was on the other side of the hotel, he still said that he was woken on a number of occasions by people screaming between 1am and 3am.
Upon telling the reception staff the next day, the response was to make sure I have the balcony door closed. I had the balcony door open an inch due to the excessive heat of the bedroom. The hotel heating operates on an old system which means one temperature for everyone in the hotel, so if you like your room cool then you have to endure the music and screaming drunk people! The reception staff were very unsympathetic to the problem and just put it down to me keeping balcony door slightly ajar, which due to the sauna like temperature in the room was a necessity.
The next evening we went out for dinner and went to one of the better seafood restaurants in town. I realise this can happen anywhere but I do think as a resort its more likely to happen in Val D’isere than other resorts like Courchevel or Meribel, a group of 20 men turned up and had the table next to us. They were obviously on a stag party, unfortunately they lived up to Brits on tour and were rude and obnoxious. I did notice a few large Hen and Stag parties like this in Val D’Isere which was disappointing, as it felt the resort was becoming a Stag/Hen party destination.
That same night Dick’s TBar continued to be insanely loud, so the next day I told the hotel I would be checking out. The Hotel was completely useless upon this news and basically threatened to keep all the money paid, they then decided as a last resort to offer us an upgraded room. At this point I felt very let down by the hotel and decided to check out, my father was also keen to move on. The hotel charged us for the nights stayed which I was fine with and a further 3,800 Euros for an early check out, which constitutes a further 3 nights. I’m disgraced and disgusted that the hotel could even contemplate of charging for nights not stayed after the service and sheer discomfort they had caused to our holiday.
I’m afraid I can’t recommend this hotel less, if you do decide to stay do check the fine print as the hotel kept quoting this when we decided to leave. They kept making me very aware that I was lucky to be getting any of my 13,000 Euro’s back. Upon checkout I endured further expense for a Heli-taxi to Courchevel as the other 5 Star hotel in Val was fully booked, where we had a lovely time. I would say the Christiania is a 3-4 star hotel no where near a 5 star hotel I feel miss-lead and betrayed. I hope this review serves as a honest and realistic reflection of this hotel and may warn others of its short comings.
Bad points of Hotel:
1. No atmosphere in the bar, they have a piano but never have anyone to come in a play it
2. Unsympathetic receptionists / management to guests problems
3. No thermostat in the rooms / or a fridge (Sauna like conditions)
4. Average SPA, the treatments were good
5. Loud music and screaming drunk people till the early hours
6. Large groups (stag/Hen parties) that don’t respect others
Good Points of Hotel:
1. Good breakfast buffet
2. Very helpful Metre dee and Concierge
3. Good views
I would NOT recommend this hotel to anyone who is looking for a 5* experience, or good customer service from the management team.
My tip would be NOT to stay in this Hotel, you can get much better rates and facilities in actual 5...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.