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“The service was too slow” 3 of 5 stars
Review of Mercure Saint Etienne Parc de L'Europe

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Mercure Saint Etienne Parc de L'Europe
4.0 of 5 Hotel   |   Rue de Wuppertal, 42100 Saint-Etienne, France   |  
Hotel amenities
Ranked #13 of 22 Hotels in Saint-Etienne
Tel Aviv, Israel
Top Contributor
104 reviews 104 reviews
69 hotel reviews
Reviews in 48 cities Reviews in 48 cities
39 helpful votes 39 helpful votes
“The service was too slow”
3 of 5 stars Reviewed June 12, 2013

I stayed at the Mercure for one night only.
When I arrived in the room, which is very spacious and clean, I need to use the phone; unfortunately this one did not work at all.
In room dining options are not various and quite expensive and I am talking about the breakfast which is scandalously expensive around 18 Euros.

The service in the restaurant was so slow, I even forgot I ordered. Don't say it is because the restaurant was full. There were only two tables to serve. The hotel was empty.

Lenteur du service.

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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191 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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beaugency
Top Contributor
52 reviews 52 reviews
24 hotel reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed April 19, 2013

By booking over the Internet and paying in advance (non-refundable), we were able to get quite a substantial savings on the Mercure in Saint Etienne and paid 90 Euros for a nice room in a pretty nice hotel.

I noticed that a few people have mentioned that the hotel is dated and needs a face lift. Probably that's true if you're paying full price and expecting a more modern decor. But at the discounted price we paid, it's a reasonably good value and we didn't find the room at all old fashioned. Opposite a park, it's very quiet at night and very conveniet vis-a-vis the Autoroute.

We didn't eat there, but rather in town at one of the very nicest restaurants (A la Table des Lys - see my review.)

The staff was friendly and the lobby a pleasant place to sit. Wi Fi worked just fine in our room. All in all, a good stopping off point at a reasonably price if booked in advance.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
home
Top Contributor
98 reviews 98 reviews
24 hotel reviews
Reviews in 63 cities Reviews in 63 cities
93 helpful votes 93 helpful votes
2 of 5 stars Reviewed March 26, 2013

I'm in Saint Etienne twice a month, having a guest in the hotel and being a little tired I opted to have dinner in the restaurant's hotel.
Ambience is really nice, staff is very friendly. Unluckily portions are radically small and wine choice limited. Quality is nothing special, bill on the other side is expensive: we paid € 22 each for a main course and a dessert and € 33 for a bottle of red one.
Avoid it unless you are really tired and not willing to get out and taste real good food (there's a lot better out there, not so far even by foot!)

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Service
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Barcelona
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
Reviews in 28 cities Reviews in 28 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 2, 2013

The hotel would indeed make a great backdrop for a seventies movie, but it is spotlessly clean, manned by pleasant and smiling staff, and most importantly quiet. In addition, the rooms are equipped with a kettle and a selection of teas. Wifi was free of charge over the two nights I stayed there.

What impressed me most with the hotel was the quality and value of the food served in the restaurant. As a rule, I do not normally dine in hotel restaurants, but work reared its head and I had to eat in.

Though the menu choice was limited, the dishes were freshly prepared, tasty and imaginatively presented. The wine list was also small, but well chosen. The two meals I had worked out at less than 30 euros each, for a starter, main dish, glass of wine and bottle of water. I will go again for the “Steak Tartare” if it is on the menu next time I am there.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Luxembourg City, Luxembourg
Top Contributor
57 reviews 57 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed December 19, 2012 via mobile

What can I say, this hotel was fine. No big luxury but all you need and very very friendly and helpful staff. Yes, it might be a bit dated, but it is no worse than most other 4-Star hotels I have been to in France.
They've got a locked parking lot, which I thought was great. You get breakfast in the room at no additional cost, free WIFI.
I might be repeating myself, but whatever shortcomings this hotel might have were counterbalanced by the exceptionally lovely staff!

Stayed December 2012, traveled on business
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Cardiff
Top Contributor
136 reviews 136 reviews
76 hotel reviews
Reviews in 80 cities Reviews in 80 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed November 6, 2012

Well it's a large tower block from the sixties or seventies and it has all the innate charm of a concrete box, but after my initial impression I found that overall I was pleasantly surprised.

The location of the hotel close to the main road, but far enough away to be quiet was very handy for a late night arrival. Satnav took me to within fifty metres and I could then see the signs. The staff on arrival were friendly and attentive and the standard room was large, well equipped and clean. I will admit that some parts might have been a bit past their prime, but I found that things were not shabby.

We went out to eat, short walk can enable you to get to several roundabouts, we had a lovely meal at a quiet restaurant on the main roundabout where you exit the main road. A night cap in the bar took some chasing of staff to take our order, but that wasn't too problematic.

The room gave me a good nights sleep and breakfast next morning was great with lovely fresh bread and croissants.

I will say it is not a cheap hotel, and as such it is probably a little bit over priced, but the positives mean I may well stay here again.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Saint Etienne Parc de L'Europe

Address: Rue de Wuppertal, 42100 Saint-Etienne, France
Location: France > Rhone-Alpes > Loire > Saint-Etienne
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #13 of 22 Hotels in Saint-Etienne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Saint Etienne Parc de L'Europe 4*
Number of rooms: 120
Official Description (provided by the hotel):
Located 5min from the city centre and the Convention Centre near the Mont Pilat Regional Park opposite the Parc de l Europe. Contemporary style. Our restaurant is one of the best in town. Air-conditioned rooms and meeting facilities. ... more   less 
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