I stayed in this hotel for three nights and was assigned to have the Room 124 originally. When I entered the room and switched on the air-conditioner, I heard an extremely loud noise (sound like ''we we we ...') when the fan speed was set at the highest. Then, I called the reception to check it out. It lasted for around 10-15 minutes and the noise stopped suddenly. Therefore, I called the reception to cancel the checking. However, the nightmare has not yet gone! The first night was completely OK, but the nightmare came in the second night at the middle of the night at around 1am. When I was having a sweet sleep, I was suddenly woken up by the loud noise (sound like ''we we we ...') of the air-conditioner. At that moment, I thought that the sound would stop soon, but it persisted for quite a long time! I could do nothing but to call the reception! The staff offered me another room (Room 219). However, I could not accept that room as it had a very strong smell of cigaratte to which I was allergic. The solution was: The staff told me to change another room the following day. Then, I used ear plugs and turned the fan speed to the lowest so that the sound became minimal (I tried to open the window but it was so noisy even at around 2am). However, I suffered from the stuffy and hot room for the whole night. In the following morning, the staff at the reception asked me to see if there was any vacant room in the afternoon after the customers checked out. I returned to the hotel at around 4pm and check about the vacant room. The lady at the reception refused to change the room. She insisted that the technician of the hotel had already fixed the air-conditioner in the Room 124. I returned to the room and set the fan speed at the highest. The loud sound started immediately. I returned to the reception and told the lady the truth. However, she did not believe until she came to my room and heard it in person. In spite of the loud sound of the air-conditioner, she kept saying that they did not have any vacant rooms even though I realised that there were some vacant rooms on her list. Finally, she offered me the Room 116. I requested her to swithc on the air-conditioner so that I could check if it worked properly. She said that she had already switched it on. However, I really could not feel any air coming out from the air-conditioner even I placed my hand in front of it. I told her about it. However, her response was very 'FRIENDLY': 'I had already switched it on, I could do nothing and I have so many work to do.' It seemed that she did not want to take care of the matter anymore. Then, I 'begged' her to help me and said 'I trust you but no air came out from the air-conditioner. You could 'feel' it if you put your hand in front of it'. Please help me, it's not my fault!' The lady responded immediately: 'it's also not my fault!' I was shocked by her response and wanted to say 'but it's your job!' However, I dared not to say a word for fear that she would be mad at me and refuse to help me though her manner was extremely poor. After I begged her again for quite some time, she offered Room 119 to me. However, the room was stinky. Without any better option, I could only accept this offer. At the reception, I asked politely if I could borrow air refresher (spray) because I was sensitive and allergic to strong smell. I was again shocked by her 'SUPER NICE' response. She said: 'You are very complicated!'
As I said in the title, the staff at the hotel became unfriendly if you experienced any problem. I knew the incident burdened the staff and I did not really mean to cause them trouble. However, to offer a room without any defect should be their job, I suppose! If so, how could they blame me for the fault?
So, if you are offered the Room 124, you must refuse it. Otherwise, you will be blame for the loud noise of the air-conditioner and will be going to have unfortunate experience with the staff.
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- Also Known As:
- Athena Part Dieu Lyon
- Athena Part Dieu Hotel