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“excellent service” 5 of 5 stars
Review of Hotel Crowne Plaza Lyon - Cite Internationale

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Hotel Crowne Plaza Lyon - Cite Internationale
4.0 of 5 Hotel   |   22, quai Charles de Gaulle, 69006 Lyon, France   |  
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Ranked #4 of 190 Hotels in Lyon
Certificate of Excellence 2014
Coventry, United Kingdom
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
“excellent service”
5 of 5 stars Reviewed September 18, 2012

Upon arrival we were greeted with polite and well dressed staff who attended our every need.The room was very clean ,seemed almost brand new.We were told to park in the underground car park right next to the hotel.Breakfast was offered at an extra charge,however we did not take this as we has an early start next day.We asked for a recommended restaurant and a taxi was called for us.This was a very good choice,exactly what we asked for.The hotel is however situated right next to the metro line,and also the huge park ,which was a wonderful place to spend an afternoon.We would stay here again.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordeLyon, Responsable relations clients at Hotel Crowne Plaza Lyon - Cite Internationale, responded to this review, October 4, 2012
Dear Guest,

Thank you for sharing your experience and your photos with us and fellow travellers, it is much appreciated.
We are thrilled to read that your expectations were met, particularly in such occasion, and that you have enjoyed your stay.

Your compliments are shared with all our staff and encourage us to continue our efforts always more.

We are looking forward to the pleasure of welcoming you back to the Hotel de la Cité Concorde.

King regards,
Nolwenn Roux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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588 reviews from our community

Traveler rating
    316
    225
    32
    7
    8
See reviews for
57
234
29
210
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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toronto
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 6, 2012

We were treated so well by all the staff at this comfortable hotel contiguous to the conference centre. Everyone was superb. I left two articles of clothing behind and they arrived in my office within the week of my departure. Special cudos to Benoit and Laurent. If I were not on business I would choose to stay in town but this hotel really is easily accessible by public transit and after a celebratory evening, only 12 euro away from the middle of the action by cab.

Room Tip: Ask for a room on the river side
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordeLyon, Responsable relations clients at Hotel Crowne Plaza Lyon - Cite Internationale, responded to this review, September 10, 2012
Dear Guest,

Thank you for your kind feedback! It is a pleasure to see that you enjoyed your stay here at the Hotel de la Cite Concorde. We are delighted to read that our staff has made the difference.

We have transmitted your comment to our entire team, who is glad to know that their efforts contributed to your enjoyable stay!

We are not located in the centre of Lyon, but only a few minutes by car or trolley bus. You can quickly and easily go downtown.

We are looking forward to the pleasure of welcoming you back to the Hotel de la Cite Concorde.

Kind Regards,
Nolwenn Roux
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Albbruck, Germany
Top Contributor
118 reviews 118 reviews
67 hotel reviews
Reviews in 70 cities Reviews in 70 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed August 26, 2012

Stayed for business and found out the many nice things to do within the huge complex surrounding the hotel incl.one of the biggest parcs in europe. Hotel itself had very friendly and service oriented staff. Room and breakfast was very nice. Would stay here again.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordeLyon, Responsable relations clients at Hotel Crowne Plaza Lyon - Cite Internationale, responded to this review, September 4, 2012
Dear guest

Thank you for your kind review. We are glad to read that you enjoyed your stay with us.

We are also happy to read that our staff has made the difference. Such compliments represent for us an encouragement in the pursuit of our effort to make every stay a memorable one.

We are located just in front of the Parc de la Tête d'Or. You can visit its beautiful rose garden with over 320 varieties of roses! Such a delight…

We are looking forward to the pleasure of welcoming you back in the future.

Kind regards,
Nolwenn Roux
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 19, 2012

We booked the hotel through Expedia and upon arrival were upgraded to a one bedroom suite! It was already a great value for money but this made it even better.
The hotel is located in a business center or district area. There are bars, and restaurant around but not as lively as the city. You can get to the city center by bus - which they are quite regular from the front of the hotel - 200m.
We arrived by train and the taxi ride was about 15€. The hotel is very clean, quiet and roomy and we had an espresso coffee machine in our room.

Room Tip: If you can get a good deal online, it is definately worth the stay as the bus ride to town center co...
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 11, 2012

This was a nice enough hotel, clean, nice staff. It is however far from downtown so you will need to take the bus or drive. There are some restaurants neer by but we tried two and they were not very good, you are better to leave and eat downtown. Close to the big park Tete d'or, which is absolutely beautiful. If you have a car it is very expensive to park. If you are looking to be around people and be close to the action I would stay somewhere else. We found many other places we would have rather stayed as you are so far removed.

Room Tip: Ask for river view
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordeLyon, Responsable relations clients at Hotel Crowne Plaza Lyon - Cite Internationale, responded to this review, September 4, 2012
Dear guest,

I would like to thank you for taking the time to share your comments about our hotel. We are glad to read that you have appreciated our hotel and our staff.

Indeed, we are located in a unique place in Lyon, just between the wonderful Tete d’Or Park and the Rhone River, at few minutes of the city center. But it is a very calm place and you can enjoy a walk in the area, especially in fall when the trees turn orange. You can also take the buses or a taxi, which bring you easily and quickly downtown (only 15 minutes for Bellecour place or Part-Dieu mall).

We would welcome you again with pleasure.

Kind regards,
Nolwenn Roux
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 9, 2012

Very good experience. Room (210) is very spacious with a nice balcony, perfect clean, good bed and overall good amenities.
Service is attentive and nice.
100 meters away from c5 bus connecting with city historical center.
Strongly recommended.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordeLyon, Responsable relations clients at Hotel Crowne Plaza Lyon - Cite Internationale, responded to this review, September 3, 2012
Dear guest,

Thank you very much for having taken the time to share your comments about our hotel. We are thrilled to read that you have enjoyed your stay with us.
I will share your comments and your recommandation with the staff, in order to let them know how appreciated their efforts were and let me also take this opportunity to thank you for having chosen the Hotel de la Cité.

We are looking forward to the pleasure of welcoming you back in the future.

Kind regards,
Nolwenn Roux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 9, 2012

The hotel was modern and the rooms quite nice. They were a nice size. Breakfast was very good as well. Lots of choice. The only problem was that it was a bus ride away from downtown. You can walk, but it will take you about 30 minutes. There are a few restaurants right by the hotel that were good as well. I had a view of the park on the second level that had a small balcony as well.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordeLyon, Responsable relations clients at Hotel Crowne Plaza Lyon - Cite Internationale, responded to this review, July 17, 2012
Dear Guest,

Thank you very much for staying at our hotel in Lyon and for giving us your encouraging feedback through TripAdvisor.

Thank you for your compliment about the room and the breakfast. We think it’s a very important moment of the day. That's why we offer a huge continental buffet with salty and sweetie dishes. You can sample, for example, some bread, croissant, cheese…

We have taken good note of your dissatisfaction concerning the location. Indeed, the hotel is located between the Tête d’Or Park and the Rhone river, which enable to enjoy beautiful views. You can easily ride to downtown with the bus services. They are very efficient, clean and they run regularly. For your next trip, feel free to ask the reception for more information.

We are looking forward to the pleasure of welcoming you back to the Hotel de la Cité Concorde.

Nolwenn Roux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Crowne Plaza Lyon - Cite Internationale

Address: 22, quai Charles de Gaulle, 69006 Lyon, France
Phone Number:
Location: France > Rhone-Alpes > Rhone > Lyon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Lyon
#3 Business Hotel in Lyon
#3 Luxury Hotel in Lyon
#5 Romantic Hotel in Lyon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Crowne Plaza Lyon - Cite Internationale 4*
Number of rooms: 162
Official Description (provided by the hotel):
The Crowne Plaza Lyon – Cité International stands out as a point of reference in the luxury hotel business in the heart of the famous urban architectural project, the Cite International of Lyon. This hotel was first conceived by the Italian architect Renzo Piano, already well known for the design of the prestigious Georges Pompidou centre in Paris.The Crowne Plaza Lyon – Cité International is located between the banks of the Rhone River and the Parc de la Tete d'Or and just steps away from the largest Congress Centre in Lyon. ... more   less 
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Also Known As:
De La Cite Concorde Hotel

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