“OK as a place to lay one's head. Far from a luxury city break hotel!”
I stayed for four nights with my partner in early May 2013, on a room-only basis,
The location is excellent - right opposite Gare Part-Dieu, but set back enough not to be troubled by the throngs of travellers. Very easy to find when exiting the station, or getting off the Rhone Express Tram from the airport. It's a twenty-ish minute walk from Bellecour, the centre of Downtown Lyon (walk through the Part Dieu shopping mall, around the Radisson Blu tower next the auditorium, NOT under the bridge, to avoid tramps, getting run over by a tram or car, and bad smells). Part-Dieu is the commercial district of Lyon.
The check-in process was easy enough, staff were friendly, helpful and spoke excellent English.
The hotel was secure, and it took an activated electronic card to access the lift from the lobby, and the room.
The corridors were a bit pokey, and not exactly pleasantly fragranced.
The room was small and basic. Barely enough room to lay a closed suitcase near the bed. No wardrobe or drawer space to speak of, but a rail to hang clothes on. The beds were clean, comfortable and well dressed - the branded bed throw/runner and cushion were a nice touch. The view was that of the top of the lobby and courtyard, and we were overlooked by the attached building.
The bathroom was basic- there wasn't even a toilet brush. However, the double headed shower and the non-misting mirror were appreciated.
Maid service was noisy and too early for our liking. She came at around 09.30, I asked her to come back later and on the first occasion our room was subsequently left unmade. On the second occasion I felt I had to ask Reception to ensure that the towels were changed. They were, but the window was left wide open!!! On the third occasion, I got a scowl when I asked the maid to return a little later, and then when I returned late at night she had removed two of our (own bought) glasses! It meant a bit of trouble trying to locate them that evening (unsuccessful) and the next morning there were hand delivered by the manager (albeit unwashed...)
However, Reception staff were understanding, and polite. When I asked for a bottle of wine I'd bought (elsewhere) to be decorked, they directed me to the barman who was enduringly obliging, providing me with a complimentary ice bag for the wine, a broad smile, and good natured joking to accompany it.
Overall, although by no means the best hotel I've stayed in, it was good value for money as a place to lay our heads at night after a busy day of exploring the city. I may consider staying at a Campanile hotel again, but the frustrations with the maid service will almost certainly make me hesitate.The location really sells this place, being so close to the train station, shopping mall, and walking distance to the city centre with it's many delights and treasures.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.