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“Hotel very clean but room furnishing poor” 3 of 5 stars
Review of Hilton Lyon

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Hilton Lyon
4.0 of 5 Hotel   |   70 Quai Charles de Gaulle, 69006 Lyon, France   |  
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Ranked #41 of 191 Hotels in Lyon
Malta, Malta
1 review
“Hotel very clean but room furnishing poor”
3 of 5 stars Reviewed April 22, 2013

The room was very comfy and clean however the glass surface on the desk broken. The TV unit was badly damaged exposing cheap chipboard and worse still the desk built in electricity point was very loose and upon unplugging any equipment the whole electricity point would come loose in one’s hand exposing the live wires !! Otherwise Hotel facilities were great and service was excellent. Internet in room was ok but not great as one would expect in a Hilton and the price one pays

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarleneRoger, PA to General Manager at Hilton Lyon, responded to this review, May 6, 2013
Dear Guest,

First of all, I would like to take this opportunity to thank you for taking the time to share your experience following your recent stay in our Hotel.

This is with great concern that I have noted your comments and we will take appropriate corrective actions with our team.

I look forward to hearing from you soon and in the meantime, remain at your disposal for any of your requirements

Sincerely yours,

Marlène Poix
PA to General Manager
Hotel Hilton Lyon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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767 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sevilla
Top Contributor
101 reviews 101 reviews
62 hotel reviews
Reviews in 66 cities Reviews in 66 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed April 17, 2013

Surprisingly affordable near-luxury hotel in the futuristic Cité Internationale. The dedicated busway between the hotel & the wonderful Parc de la Tete d'Or allows you to be at the main railway station (via the C1 trolleybus) or the Place Bellecour (C5 trolleybus) in under 15 minutes. The room and bathroom are enormous by European standards and are very well-appointed. The only reason I don't give 5 stars is the $20/night WiFi charge and the fact that, for a hotel of this calibre, the carpet and entry walls in the room were surprisingly worn/stained. We did not eat at the hotel so can't comment on those facilities. The front desk staff were extraordinarily helpful. Lyon is a fantastic city and this hotel is a great base from which to explore the city - don't be put off by the slightly remote location as Lyon's public transit is great.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarleneRoger, PA to General Manager at Hilton Lyon, responded to this review, April 23, 2013
Dear Guest,

Thank you for taking the time to write a response after your recent visit.

I’m really pleased to hear that you enjoyed your room and our location between the park and the Rhone!

I look forward to welcome you back to the Hilton Lyon.

Kind regards

Marlene Poix
PA to General Manager
Hotel Hilton Lyon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cave Creek, Arizona
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 9, 2013

We enjoyed our stay at the Hilton. It is not in the city center, but it's very easy to get into town using public transportation. There is a tram stop outside of the hotel. The beauty of this hotel is it's location next to Le Parc de La Tete d'Or. There are many trails for running and walking there. The setting is lovely. The Rhone is across the street and there are trails there, too. Next to the hotel is the museum of contemporary art and a casino. We would stay here again.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarleneRoger, PA to General Manager at Hilton Lyon, responded to this review, April 11, 2013
Dear Guest,

Thank you for taking the time to write a response after your recent visit.

I’m really pleased to hear that you enjoyed your room and our location between the park and the Rhone! I have read with great interest your comments, and they are valuable to us to improve a quality that we want still increasing.

I look forward to welcome you back to the Hilton Lyon.

Kind regards

Marlène Poix
PA to General Manager
Hotel Hilton Lyon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eagleville, Pennsylvania
Top Contributor
85 reviews 85 reviews
12 hotel reviews
Reviews in 36 cities Reviews in 36 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed April 7, 2013 via mobile

This hotel is nice, but it is far away from town, so you have to take a taxi or bus to get there. The bus station is right behind the hotel. There is also a stop further down the street behind the hotel. It was fairly easy and cheap to take the bus.

We stayed in an executive room, because of my Hilton Hhonors Diamond status and possibly because of the fact that we were celebrating our anniversary. The room is acceptable. It is a niced sized room, especially compared to typical European rooms. I wouldn't call it a suite. When we got into the room, there was a bad of macaroons, which were awesome!!!

The bathroom was very clean, except for the shower floors that felt a little grimy. Overall the bathroom was very shiny and clean. They had warming racks for the towels, which is a nice benefit.

The Hilton Hhonors lounge was nice. The view is alright. Sophie and Ally were so helpful and accommodating. They made the lounge pleasant and inviting. They helped us with travel plans also.

Stayed April 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarleneRoger, PA to General Manager at Hilton Lyon, responded to this review, April 11, 2013
Dear Guest,

I would like to thank you for your comments on Trip Advisor.

I will relay with pleasure your feedback to Anne Sophie and Ali who will be glad to know that their efforts contributed to your enjoyable stay!

I truly hope to welcome you back in the future.

Kind regards

Marlène Poix
PA to General Manager
Hotel Hilton Lyon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
74 reviews 74 reviews
47 hotel reviews
Reviews in 44 cities Reviews in 44 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed March 29, 2013

This hotel is ideally placed for business travellers, but wouldn't want to go for a private visit. Despite a warm welcome, the hotel is very sterile and functional without a lot of warmth. The design of the hotel is slightly crazy, so expect to end up on the wrong floor when navigating the lifts to the lobby and restaurant. The bar area is small, but the staff were very friendly, despite no real atmosphere. Thought 20 euros a day for WiFI excessive, but the room was fine and breakfast very nice. Not a lot to do in the area at all after business hours.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarleneRoger, PA to General Manager at Hilton Lyon, responded to this review, April 3, 2013
Dear Guest,

Thank you for taking the time to send us your comments regarding your recent stay here at the Hilton Lyon.

It was a pleasure to see that your general impression of your visit was positive.

Your points regarding the athmosphere and the decoration have been noted. Thank you for having brought these to our attention.

Look forward to welcoming you back soon!

Kind regards,

Marlène Poix
PA to General Manager
Hotel Hilton Lyon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ulm, Germany
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 29, 2013

This is a really nice Hilton Hotel, the rooms are great, the view is either to the river or to the park. Very friendly welcome, nice executive lounge and also if you want to have dinner in the evening the Blue Elefant I can recommend. Was there in the last 2 years several times and it's always great coming back to this service oriented place.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarleneRoger, PA to General Manager at Hilton Lyon, responded to this review, April 3, 2013
Dear Guest,

Thank you for taking the time to forward to our attention your feedback regarding your stay here with us in August.

It was a pleasure to note that you were satisfied with the services rendered as well as with the friendly and professional attitude of our team members. Your kind comments will be passed on to them.

Once again, thank you for having chosen the Hilton Athens for your stay.

Kind regards,

Marlène Poix
PA to General Manager
Hotel Hilton Lyon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2013

It was a pleasure to spend a week-end in the Lyon Hilton hotel. Super comfortable room, very good service and a magnificent american breakfast. It makes a very good plan to organize a week-end in Lyon.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Viva Stay

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarleneRoger, PA to General Manager at Hilton Lyon, responded to this review, March 14, 2013
Dear Guest,

Thank you for taking the time to write a response after your recent visit.

I’m really pleased to hear that you enjoyed your room and our breakfast!

I look forward to welcome you back to the Hilton Lyon.

Kind regards

Marlène Poix
PA to General manager
Hotel Hilton Lyon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Lyon

Address: 70 Quai Charles de Gaulle, 69006 Lyon, France
Phone Number:
Location: France > Rhone-Alpes > Rhone > Lyon
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#18 Luxury Hotel in Lyon
#25 Family Hotel in Lyon
#31 Business Hotel in Lyon
#31 Romantic Hotel in Lyon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Lyon 4*
Number of rooms: 197
Official Description (provided by the hotel):
Overlooking the amazing "Park de la Tete d'Or" and the Rhone river and next to cinemas, the Museum of Contemporanean Art and the International Congress Center. Very well located at 20 minutes pleasant walking distance to the city center or 10 minutes by public Bus transportantion. ... more   less 
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Also Known As:
Hilton Lyon Hotel Lyon
Hilton International Lyon
Lyon Hilton International

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