This was our second stay at the Sofitel - we'd had a wonderful experience in February, and hoped for the same again.
We stayed one night on November 3, and booked a river view room as a gift for another couple. No complaints about the rooms - one of the few hotels in Europe I've stayed in where I've had a good night's sleep, and quiet.
The bed was very clean and comfortable, the pillows plush. The shower area looked slightly grimier than I remembered, but still in far better shape than others.
The concierge was efficient with our restaurant bookings.
As an Accor member though, my husband was slightly annoyed by how disorganised they were this round – we suspected many of those on duty were trainees.
We'd expected to be in their system but were asked twice by different staff – once when we were told the room wasn’t ready, and another after - whether we'd stayed there before.
Both the porter and the valet didn’t appear to know what to do when we arrived. The porter didn’t give my husband a ticket for our bags, and it was the same with the valet for the car – my husband also had to tell him how to fill the stub so that our car wouldn't end up being given away to someone else. They’re not major issues, but irritating enough when compounded.
The worst part of our stay though, was really our experience with their one Michelin-starred restaurant, which if considered in this review would drag the rating all the way down. As it is, I’ve kept it separate. Because it was late when we finally left the restaurant and we didn't want our guests to feel any worse, we'd signed the bill quickly and asked for a breakdown from the hotel when we checked out. This too, was not available.
Overall, the Sofitel is still a decent hotel, and within walking distance to the old town. But for a five star, they're slipping in service. And you really would find better dining outside.