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“Very friendly staff” 5 of 5 stars
Review of Sofitel Lyon Bellecour

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Sofitel Lyon Bellecour
5.0 of 5 Hotel   |   20, quai Gailleton, 69002 Lyon, France   |  
Hotel website
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Hotel amenities
Special Offer
Magnifique breakfast
Ranked #22 of 190 Hotels in Lyon
Paris, Ile-de-France, France
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Very friendly staff”
5 of 5 stars Reviewed November 5, 2012

I have been staying a few days a week during the last cople of months at the Sofitel Lyon Bellecourt. Nice renovated rooms (very quiet), good food (great breakfast). I have been especially impressed by the staff: nice and service orientated which is not always the norm in France. They try to give me the same room every time I come.
I warmly recommend this hotel, to me the best in Lyon

Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAMILLE V, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review, November 7, 2012
Thank you for taking the time to tell us about your stay at the Sofitel Lyon Bellecour. I am very pleased to receive your feedback, your appraisal is very rewarding for us ! It will be shared over all our Sofitel ambassadors !

We appreciate your sharing your experience with us, and it is our hope that you will give us the opportunity to continue to serve you in the near future at Sofitel Lyon.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,043 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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VOIRON
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 5, 2012

When making my reservation to spend one night in this 5 star luxury hotel, I was definitely sure that my stay would be memorable, the typical place you want to stay to celebrate a 25th anniversary of your mariage...Unfortunately, one night in this 5 star luxury hotel, turned out to be worse than most of the nights I have spend in 3 or 4 star hotels.
The room even though well positionned with a nice view on the Rhône, was very small, with almost no space to walk around the very littly tiny bed 1.40m. Television reception quality was worse than it was 25 years ago but frankly for the 6 channels the hotel offered for "free" this was not a very big issue.
Bad and restroom not separated. When sitting on the toilet, my knees touched the bath tube. Very comfortable. The bathroom in itself was not very clean and the tile joints were old and dirty.
When talking with the receptionist about this, I got the following reply : "We are sorry but this is because the rooms are old and not renovated yet, this will start next year but we can offer you a cup of coffee...."

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAMILLE V, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review, November 7, 2012
Dear Protima Daryanani,

Thank you for taking the time to tell us about your experience at the Sofitel Lyon Bellecour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. And as you were told (on a worong way) we are actually working on a renovation plan.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 28, 2012

Excellent hotel with great conference facilities. The rooms are all very well appointed with everything you would expect from a five star hotel.

The views from the 8th floor for breakfast and a late night drink are not to be missed.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAMILLE V, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review, November 7, 2012
Thank you for taking the time to tell us about your stay at the Sofitel Lyon Bellecour. I am very pleased to receive your feedback, your appraisal is very rewarding for us ! It will be shared over all our Sofitel ambassadors !

We appreciate your sharing your experience with us, and it is our hope that you will give us the opportunity to continue to serve you in the near future at Sofitel Lyon.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth WA
Top Contributor
96 reviews 96 reviews
18 hotel reviews
Reviews in 31 cities Reviews in 31 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed October 27, 2012

This Hotel is very well located and is staffed by friendly, helpful people.

It's a short walk to restaurants, the metro, the rivers and markets.

Not the cheapest place to stay in Lyon but recommended overall for good value for money.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAMILLE V, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review, November 7, 2012
I would like to thank you for taking the time to tell us about your stay at the Sofitel Lyon Bellecour. I am very pleased to receive your feedback, your appraisal is very rewarding for us ! It will be shared over all our Sofitel ambassadors !

We were very much delighted to have you with us for in Lyon. We hope that it has given you good memories and to make you want to come back to see us !

We appreciate your sharing your experience with us, and it is our hope that you will give us the opportunity to continue to serve you in the near future at Sofitel Lyon.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Novo Hamburgo, Brazil
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 25, 2012

Very nice hotel, staff is really kind, location is very good, the brekfast a little bit expensive, hotel view is amazing, the room and the hotel very clean, city center and city tours are nearby. If you can, stay here in town.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAMILLE V, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review, November 7, 2012
Thank you for taking the time to tell us about your stay at the Sofitel Lyon Bellecour. I am very pleased to receive your feedback, your appraisal is very rewarding for us ! It will be shared over all our Sofitel ambassadors !

We appreciate your sharing your experience with us, and it is our hope that you will give us the opportunity to continue to serve you in the near future at Sofitel Lyon.

Sincerely,

Camille Vautier
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Top Contributor
79 reviews 79 reviews
27 hotel reviews
Reviews in 30 cities Reviews in 30 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed October 23, 2012

nice centrally located hotel next to Bellacour place with a great view of the river beside us. Had a junior suite. The staff were helpful and friendly and it was easy walking distances to most places. The rooms are probably starting to get a little bit tired but are probably still amongst the best available in Lyon

Room Tip: a junior suite will give you extra room but Lyon is expensive for accommodation and limited in top r...
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  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAMILLE V, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review, November 7, 2012
Sir, Madam,

I would like to thank you for taking the time to tell us about your stay at the Sofitel Lyon Bellecour. I am very pleased to receive your feedback, your appraisal is very rewarding for us ! It will be shared over all our Sofitel ambassadors !

We were very much delighted to have you with us for in Lyon. We hope that it has given you good memories and to make you want to come back to see us !

We appreciate your sharing your experience with us, and it is our hope that you will give us the opportunity to continue to serve you in the near future at Sofitel Lyon.

Sincerely,

Camille Vautier
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
58 reviews 58 reviews
19 hotel reviews
Reviews in 31 cities Reviews in 31 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed October 23, 2012

We stay here mainly because of its convenient location. We travel by car twice a year to our second home in northern Spain, often with a great deal of luggage. Lyon is a convenient place between northern Spain and London, and the hotel is very convenient for the autoroute. Its secure private parking is an important feature.

However, we now look forward to staying there as a pleasure in itself. It is rare to find an establishment where every single member of staff we have had dealings with has been firstly, efficient at their job, but secondly and more importantly, gives the impression that they genuinely enjoy serving you. I am sure most of the credit for this must come from the leadership of S. Iacovino and his senior staff.

Earlier this year, we stayed and had a little problem with our meal in the restaurant. I wrote to S. Iacovino just to let him know. To our surprise, he replied personally, explaining in detail how the problem had arisen. We were impressed that he took the time to deal with the matter himself, and delighted when he promised to put it right on our next visit.

We have just returned from that visit months later, and, surprise, surprise, our meal charge had been removed from our biil. Exceptional service and attention to detail!

Additionally we find that the quality of the hotel generally is excellent. Rooms that we have stayed in have been spotlessly clean, and extremely well equipped, with the nice Hermes tolietries that you scoop into your bag on leaving. Free wifi, free non-alcoholic minibar, walk in shower as well as bath in the superior rooms. Of course, the hotel is not particularly cheap, but the extra quality is more than worth it.

Room Tip: For a first visit, a room with river view is worth having. For a busy location, the double glazing i...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAMILLE V, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review, November 7, 2012
Dear Sir, Dear Madam,
Thank you for taking the time to tell us about your stay at the Sofitel Lyon Bellecour. I am very pleased to receive your feedback, your appraisal is very rewarding for us ! It will be shared over all our Sofitel ambassadors !

We were very much delighted to have you with us for in Lyon. We hope that it has given you good memories and to make you want to come back to see us !

We appreciate your sharing your experience with us, and it is our hope that you will give us the opportunity to continue to serve you in the near future at Sofitel Lyon.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Lyon Bellecour

Address: 20, quai Gailleton, 69002 Lyon, France
Phone Number:
Location: France > Rhone-Alpes > Rhone > Lyon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Spa Hotel in Lyon
#10 Business Hotel in Lyon
#13 Luxury Hotel in Lyon
#17 Family Hotel in Lyon
#19 Romantic Hotel in Lyon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Lyon Bellecour 5*
Number of rooms: 164
Official Description (provided by the hotel):
Located on the banks of the Rhône river near the Vieux Lyon, World Heritage Site, Place Bellecour, Parc de la Tête d'Or and the city's countless museums and cultural attractions. With 164 sleek rooms and panoramic suites, a renowned Michelin-starred restaurant "Les Trois Dômes", a contemporary brasserie "Le Silk", two fashionable bars "Le Light Bar" and "Le Mehlor", with an indulgent hotel spa and a high tech fitness center, this luxury Lyon hotel is ideal for the discerning business or leisure traveler. ... more   less 
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Also Known As:
Sofitel Lyon Bellecour Hotel Lyon
Lyon Sofitel
Accor Lyon

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