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“At least one star too many” 3 of 5 stars
Review of Sofitel Lyon Bellecour

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Sofitel Lyon Bellecour
5.0 of 5 Hotel   |   20, quai Gailleton, 69002 Lyon, France   |  
Hotel amenities
Ranked #30 of 190 Hotels in Lyon
Certificate of Excellence 2014
Paris
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“At least one star too many”
3 of 5 stars Reviewed January 23, 2012

It is supposedly one of the only 5 star hotels in Lyon, but I do not think it deserves them. Comfort is OK and as often in Sofitel, beds are very comfy, but that's the only thing that stands out. Plus there was no bathtub in my room (and I checked the floor map, it was not smaller than other ones). Is this really serious when you pretend you're a luxury hotel ? So please, keep your Hermes samples and tell your so-called designers to work seriously.

  • Stayed January 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOGUEST, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review, January 25, 2012
Madame, Monsieur,

Thank you for taking the time to tell us about your experience at the Sofitel Lyon Bellecour.

When we renovated some of our rooms, we wanted our bathrooms to be modern, so we preferred Italian showers.
We still have bathtubs in our traditional rooms, so if we have the chance to welcome you again in Lyon, do not hesitate to ask for a room with a bathtub.

We appreciate you sharing your concerns; and it is our hope that you will give us the opportunity to serve you again in the near future.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,154 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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Perth, Western Australia
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 13, 2012

The hotel is wonderfully well located. It jars in interesting ways as a late 20th century building in amongst earlier buildings. The bar on the top floor has a delightful view, it is a bit too velvety for my taste, but nice nonetheless and worth a visit, although the service was tardy to say the least on the Sunday evening we there. As others have commented the rooms are a bit tired, happens when carpets are used I guess, they stain and wear all too quickly. The bed was marvellous, I slept wonderfully well and delighted in the view of river and cityscape I woke to on a bright winter morning. Service was okay, nothing to write home about (especially in the bar). Recommend for a special night or two but would start to notice the cost if spent much more time there.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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SOGUEST, Responsable relations clients at Sofitel Lyon Bellecour, responded to this review, January 17, 2012
Madame, Monsieur,

Thank you for taking the time to tell us about your experience at the Sofitel Lyon Bellecour.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. So please rest assured that every comment is read with attention.

We appreciate you sharing your concerns; it is our hope that you will give us the opportunity to serve you again in the near future.

Sincerely.
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Lausanne, Switzerland
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 22, 2011

Room: I stayed in the junior suite which was really spacious. The style of the room looked kind of tired, but the bathrooms look new and have a very elegant style in dark tones. The room was full of amenities. The bed is super comfortable and so are the thick bathrobes. A great plus is that the (non-alcoholic) minibar comes for free! I previously stayed in another standard room which was also pretty spacious and matched with the comments above. River view rooms are better, yet to really enjoy the view, head to the top floor bar.

Location: the hotel is very well located, a 2-minute walk from Place Bellecourt. Arriving by métro, take the exit Rue de la Charité/Hôtel de Poste - the hotel is just behind the post building, towards the river. Not really attractive by day, the building is nicely lit at night, which gives it a bit more value. The hotel location is ideal for both sightseeing and shopping.

Spa/fitness area: the fitness area features a dozen of modern machines and lays in a stylish glass room. The spa includes a hamam and a "shower path" with three programmes to choose from. The hamam is fine. The shower path is a good idea and it's funny (with light and sound effects to recreate a tropical storm) - it's worth a try. Yet 2 of the 4 showers are so cold that you might not resist through the whole experience. We wanted to try out a massage (reasonably priced for hotel) but they were unfortunately booked out.

Bars: the top floor Melhor bar is the one place you should not miss out on! Beautifully decorated, with a breathtaking view over the river, a great selection of delicious cocktails and professional service. This bar is the pearl of this establishment. The ground floor bar is also very stylish but the service is somehow slower and has no views, if not on the reception area, which is wonderfully decorated!

Reception/concierge/service: All the personnel are very nice and helpful. I somehow got the impression that, while some members of the personnel are very professional, some others lack of initiative and are easily lost when you ask them something. Altogether the service was very good and corresponds with the category of the hotel.

Les 3 Dômes restaurant: we really enjoyed the dinner at this Michelin starred restaurant on the top floor of the hotel. The view over the town centre is wonderful - book well in advance and ask for a window table. In spite of the menus looking small, you'll get plenty of delicious in-betweens that won't make you leave hungry. All the food and the wine selection were excellent! If you are visiting to celebrate a special occasion, don't hesitate to let the personnel know ;)
Top up the experience with a cocktail at the Melhor bar next door!

Breakfast: positive points are the food quality and the view over the town, as breakfast is served in the 3 Dômes restaurant. It's a good option to enjoy the view if you've missed out on the dinner. Unfortunately the personnel is a bit unorganised - you might get your table cleaned up for the next guests while you got up to fill your plate at the buffet or assist to some clumsy behaviours. Despite that the servers are very nice.

To sum up: Although it might lack that "little plus" that other Sofitels get you used to, this hotel is a good choice as it is well located, features a great restaurant, an excellent bar, the whole with wonderful views!

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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cardiff
Top Contributor
111 reviews 111 reviews
40 hotel reviews
Reviews in 52 cities Reviews in 52 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed December 14, 2011

Probably everything you might expect of an expensive 5 star hotel. Good service, excellent location, plush interiors. Free mini bar (no alcohol) was a nice touch

However from our experience we found it a bit expensive for what it was. Would only stay here again if we got a better deal, but that was its only fault really.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast Australia
Top Contributor
53 reviews 53 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed December 4, 2011

The Sofitel was the perfect stay. The check-in was super efficient and helpful. Our room, which overlooked the river, was ample in size, bathroom immaculate, and the renowned Sofitel bed was greatly appreciated, after weary days of walking the city. I might add that the complimentary biscuits in our room (baked in-house) were amazing!
We chose “Le Silk” brassiere for dining, on two occasions, and it was without fault. The Manager and staff provided impeccable service and attention, and the food quality and presentation was excellent.
Lyon is a beautiful city. Historical, fascinating, and packed with delightful culinary opportunities.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caledonia, Canada
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 1, 2011

Nice hotel, nice view of the river, it is a very clean place and the service is nothing to complain about. Clean comfortable beds a nice size bathroom and Hermes toiletries. What I loved the most about this hotel aside from the amenities, was the location. It is a few blocks from Vieux Lyon, only a couple blocks from the main square with tons of delicious food options and shops. They have those self serve bicycle renting stations all around you in Lyon, and this is a great way to explore the city or just go to and from the train station, you need a chip card to rent the bikes. Enjoy Lyon and if you can visit the bookstore Fnac (right by the main square) and purchase tickets to a football match or a show.

Room Tip: Higher floor and river front if you can!
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  • Stayed August 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed November 28, 2011

Tis Hotel is fine the lobby service was quite good however the Domes in hotel restaurant although having a Michelin star lacked the degree of servive one would expect - the food was however more than acceptable .

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Lyon Bellecour

Address: 20, quai Gailleton, 69002 Lyon, France
Location: France > Rhone-Alpes > Rhone > Lyon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Lyon
#10 Business Hotel in Lyon
#20 Luxury Hotel in Lyon
#23 Romantic Hotel in Lyon
#24 Family Hotel in Lyon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Lyon Bellecour 5*
Number of rooms: 164
Official Description (provided by the hotel):
Located on the banks of the Rhône river near the Vieux Lyon, World Heritage Site, Place Bellecour, Parc de la Tête d'Or and the city's countless museums and cultural attractions. With 164 sleek rooms and panoramic suites, a renowned Michelin-starred restaurant "Les Trois Dômes", a contemporary brasserie "Le Silk", two fashionable bars "Le Light Bar" and "Le Mehlor", with an indulgent hotel spa and a high tech fitness center, this luxury Lyon hotel is ideal for the discerning business or leisure traveler. ... more   less 
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Also Known As:
Sofitel Lyon Bellecour Hotel Lyon
Lyon Sofitel
Accor Lyon

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