My husband and I stayed at this hotel three years ago and the location, food, service and ambience was so good we decided to return with friends and family this year. The food, service and ambience has greatly deteriorated but at least the location cannot be taken away!
There were a few small issues with our room on arrival, light bulbs not working, mirror hanging down in the bathroom but these were corrected the next day.
Breakfast on the first morning was a disaster. We were a party of seven but no table for seven had been set up for us so we sat on separate tables. The breakfast buffet was very poor indeed. Bread (which was very nice), cakes, ham, cheese, cereal and yogurt. There was none of the usual prepared fresh fruits, hot plates of scrambled egg and bacon which you would usually expect in a four star hotel. I asked the waiter if there was any fresh fruit and eventually the apple bowl from reception was bought up.
The tables were set up with just knives and forks and thin tissue napkins. It looked more like a canteen than a hotel restaurant. We sat down and waited for someone to take our tea/coffee order.....and we waited.......and we waited. Eventually one of us got up to find the waiter and asked for four coffees. Some fifteen minutes later the coffees arrived and the hot milk some five minutes after that. We ordered eggs. The boiled eggs arrived in ramekin dishes. No egg cups despite the restaurant being empty. The scrambled egg looked like a bowl of porridge. It looked and tasted like powdered egg or egg which had been prepared much earlier and reheated and whisked. It was totally inedible and we returned it. Nobody asked what the problem was. They simply took it away without comment. The boiled eggs were fresh (as they should be).
The service in the restaurant was extremely poor. Waiters were inattentive and did not clear tables. Dirty cereal bowls and cups and saucers were not cleared before they served our eggs and by the end of the meal our table was piled high with dirty crockery. We watched one family enter the restaurant and clear a table themselves so that they could sit down. The young staff were friendly enough but there was a lack of supervision, lack of order and they had clearly not been trained.
We made a complaint to the reception and asked to speak to the Manager. We were told he was not in the hotel and there was no under manager available but he would be returning the following evening. We asked that he contact us.
The following afternoon we returned from ski-ing at about 6pm looking forward to a drink by the fire. There was no fire prepared in the lounge and we must have asked three of four times before they eventually lit it. Set out in the lounge was a table with croissants, cake and fruit juice at a charge of 14 euros per person. These were not freshly baked but clearly left over from breakfast. We ordered beers and wine and the drinks came in different glasses of varying shapes and sizes, no doily put down on the table, no nuts or nibbles. All the little things one expects from a four star hotel were missing.
Our second breakfast was no improvement on the first. Still no roaring fire to come back to at the end of the day.
There was a problem with room doors being left unlocked by the cleaner. We reported this to reception but it happened every day. On the second day I returned to my room to find my door wide open, the bed half made and no towels in my bathroom. I went to reception to ask for towels and was told I would have to wait until somebody from house keeping arrived. At 6.30pm I went back to reception to tell them I wanted to take a bath and needed some towels and was told "it isn't possible".
On day three of our holiday we discovered large clumps of plaster falling down from a hole in our ceiling. We then noticed the huge crack running up the wall and across the ceiling.
We asked again if we could speak to the manager but this time we were told he would not be returning until monday, the day we left. We never did see the manager.
Our tour operator spoke to the hotel on our behalf and on our final evening we were left a half bottle of sparkling wine with a note of apology.
When we checked out we were told that we would not be charged for the eggs we ordered at breakfast. This came as quite as a surprise as we hadn't even realised that eggs were chargeable. Nowhere did it say that hot food was at an extra charge. I have never stayed in a four star hotel where eggs had not been included. In fact, every four star hotel we have stayed in have a selection of eggs, bacon and tomatoes.
We have stayed in many four star hotels in many ski resorts across Europe over the years and this is quite simply the worst. The only plus point is the location and the beds were comfortable.
The service, ambience and most certainly the food are not worthy of its four stars. If the elusive Manager wishes to keep people coming to his hotel then he needs to make a lot of changes.
As for us......we will never return to Hotel des Trois Vallees.
Stay in a different hotel!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 12, 2013
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Thank you for you review on tripadvisor. Our guest opinion is valueable to us and help us to improve our service everyday.
The hotel will be refurbished during summer and of course all your comments will be taken into account.
We were sorry to read that you were disapointed by your stay wih us and we hope will have he pleasure to wecoming you next year to change your oinion on us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.