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“Hassle free, yet average experience.” 3 of 5 stars
Review of Club Med Chamonix Mont-Blanc

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Club Med Chamonix Mont-Blanc
4.0 of 5 Resort (All-Inclusive)   |   191, allee du Savoy - BP 8, 74401 Chamonix, France   |  
Hotel amenities
Ranked #36 of 76 Hotels in Chamonix
GreenLeadersBronze level
Sydney, New South Wales, Australia
Top Contributor
95 reviews 95 reviews
42 hotel reviews
Reviews in 49 cities Reviews in 49 cities
129 helpful votes 129 helpful votes
“Hassle free, yet average experience.”
3 of 5 stars Reviewed February 9, 2013

We booked a 5 night package 9 months in advance for the February period. This cost us approximately $1000AUD per person ($200AUD per day) This seemed quite good value considering it included all meals, drinks, accommodations, ski passes, buses, and lessons.

Check in was fast and easy, and we were accommodated early (about 11:30) which was nice. The hotel location is towards the end of the main street in town, at the bottom of the Brevent Ski Slope. Access to the top of this mountain is very easy, and has a good little beginners slope at the bottom should you need it.

The hotel is a grand old building, and is fairly well kept, but a bit drab. Kind of lacking that little bit of charm you would hope for in a European ski trip. The old world charm is kind if missing and replaced with cheap and tacky. This is especially so in the bedrooms. The styling is pretty awful. We had requested a double, yet were given two singles beds pushed together, yet both with individual bed coverings. I was unsure whether it was there version on a double or if they just messed it up. We never brought it up. The TV is quite useless unless you speak french.

The staff were all nice enough, however many of them did not speak english very well. This is France however so thats totally there prerogative. Yet many of the staff seemed quite unhelpful and annoyed once they realised you could not speak French.

The food was pretty average. A lot of bland and boring options. On one occasion we got some chicken breast pieces from the buffet, and then found them to be completely raw inside. We pointed it out to the waiter and he really did not care. The spaghetti bolognese was very nice, so i found myself eating that every day.

The bar would have been great if you are a big drinker which we are not. A huge selection and all included.

We ended up hiring our snowboards and boots at the hotel, yet they didn't hire pants and accessories so we had to go elsewhere for that. Next time we would go elsewhere for the lot because it would have been half the price to hire the board and boots in town.

Overall a mixture of convenience in location, access to food, and ease. Yet underwhelming quality in the hotel itself, the food, and the staff. Next time for the price im sure a better option would exist.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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477 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Johannesburg, South Africa
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 8, 2013

We arrived at the beginning of the weekly cycle on a Sunday afternoon at 4pm to what can best be described as chaos! There was no welcome greeting, no Club Med welcome pack for us or cocktail (we noted some Monday arrivals got a comparatively Royal welcome). Our room was not ready which is really irritating after a 20+ hour journey into winter.

90 mins later we entered our room and we were quite disappointed by a smaller bed than requested, the most misshapen pillows we've ever seen, a broken wall light and a broken extractor fan in the toilet. We complained but very little was done to rectify the problems (they swapped out some of the pillows). The carpets are old and the dust they contain can cause problems for people with allergies. The corridors of the hotel are dark and smell of cigarettes (even though the hotel is strictly non smoking) - in retrospect it may have been the cigarette smell which caused some of my sinus problems.

We didn't know where to go or who to speak to about collecting our ski passes, signing up for lessons and collecting our boots and skis. They don't automatically explain this. It seems the French absorb this sort of information by osmosis from their environment. Staff looked irritated to have to strain themselves to explain the detail in English - we practically begged to have a pamphlet printed off for us in English. Customer service is is a concept as foreign to the majority of the Club Med Chamonix staff as French is to us. You have to go almost to the top of management before you find a sympathetic ear - thanks Mel from Club Med for some attention and service!

The meals were good but we have to rate them down due to a slightly limited range (some nights are almost exclusively seafood for instance which is a problem for my wife), utensils and a clean place setting not always easy to find. The food is almost always cold and not very well presented. Some of the dining room staff are quite helpful and pleasant only to be marred by several very rude and unpleasant characters who have no place in a customer service industry. The wines and beers and soft drinks on tap are good and the wines are served from bottles rather than boxes which is good. Nespresso coffee machines are available in the bar which is really good if you like a decent cup of coffee!

The ESF ski school employs really excellent instructors and if you are lucky and you get them on a good day you may actually get some instruction. My wife's instructor (beginner classes) was superb and offered lots of close attention and patience! Thank you Martine for such a great job!! My instructor's ski skills (intermediate to advanced) are unquestioned but we really only received instruction one day of the week. The rest of the week he acted more as a mountain guide. We stopped far too often on the pistes for the slower members of our group which really wasted a lot of time. On the fourth day with some class members moving up or down I found my English instruction class had morphed into a French only affair as I was the only one not speaking French (how I lost 10 other fellow English speakers in a day I cant fathom). This was apparently my problem to bear.

The number of restaurants on the mountain is very low if you are used to the Austrian setup with many small vibey gasthoffs dotted around the slopes. Lunch on the slopes is included in the Club Med package if you are with a Club Med ski class, if you are skiing alone they are not and the prices in some cases of the restaurants are just stupidly high. The ski instructors like to take up to 90 minute lunches which does not suit everyone as it takes yet another bite out of an already short day.

Access to several of the ski regions is by ski bus. The bus service is good and frequent but bussing does take a bite out of an already short day. The bus rides are only 15 to 20 minutes long but some are crammed with only standing space available. Be prepared to hold on for your life as the drivers show scant regard for their passenger's ability to remain standing through harsh turns and breaking ;-) but I think this is universally par for the course for ski bus drivers - after all what other joy do they have.

The village of Chamonix is great - very nice to walk around and lots to do in the village in the evenings if you keen to get out for a meal or some apres ski fun. The prices in the village seem reasonable and there are some bargains to be had if you shop around.

One thing to note about the Chamonix valley is that they do get winter rains which can easily interfere with the skiing and can lead to closure of several sections of the mountains if the avalanche risk is felt to be too high. This can cause some reduced satisfaction and loss of skiing time.

Overall this is a really cost effective trip and a good way for beginners to get a taste for the sport. However with the best will in the world we cannot overlook the generally terrible customer service which we experienced which made us feel more like an irritation and an inconvenience rather than as valued guests, and so sadly we would not consider returning to Club Med Chamonix. Having stayed in other four trident Club Med resorts, we also feel that Club Med Chamonix's rating of four tridents is misleading.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tring
Top Contributor
80 reviews 80 reviews
23 hotel reviews
Reviews in 37 cities Reviews in 37 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed February 5, 2013

This is the third Club Med skiing holiday for us, our first in Chamonix, but we had a good idea of what to expect. Their all-inclusive model works so well for skiing in Europe. It takes all the stress out of costing out exactly what your holiday will eventually cost. You could literally go without any cash, such is the all inclusive promise.
Compared to their Val d'Isere village this resort looks dated. It was originally the old Savoy Hotel and is a very attractive building but they have clearly needed to compromise on the layout to fit in with the existing design. This means that the public areas are not as large or comfortable as the purpose built resorts and it can be difficult to get seating later in the evening. Additionally, once the evening disco kicks off at about 1,000 decibels, you had better be a good lip reader because that will certainly be the end of your quiet conversation. We found this to be the most irritating thing about the place. Their entertainment director or whoever it is that designs the entertainment must have been a throw out from club 18-30 because that is who the whole evening is aimed at.
In common with other Club Med resorts, the standard of food and drink is extremely high and the choice is mind blowing at every meal. The staff are, for the most part, very eager to please and it doesn't take long to strike up a rapport with those who are prepared to go the extra mile for you. Well worth it!. We found that the choice of premium drinks here was less than the other resorts . If you wanted a particular whisky or gin, they charged you for it. In other resorts, we have not found this to be the case. Only single malts or cognacs and champagne incurred an additional cost.
From past experience, we knew that the standard rooms would be very small ( but, in our experience, well designed for storage), so we booked very early to get the discount on the premium rooms which have a separate seating area. Not huge but well worth the extra. We found the extra space invaluable.
The deal includes lift pass and ski lessons with ESF instructors. Chamonix is not a beginners resort so the instructors are more guides than teachers. Which is not a problem for intermediate skiiers but the groups are quite large at 12-14 people. This can make it difficult to keep together. The upside is that this resort is spread out along the valley over about 10 miles so the further reaches can only be accessed by bus. Club Med take care of this as well, so it is very easy to get around as long as you are with a group.
Overall, we have found the Club Med experience unbeatable in Europe, we will certainly be trying another resort next year.

Room Tip: The premium rooms have a separate seating area and are well worth the extra.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed January 31, 2013

We were there for a week, doing the whole ski thing. The staff make a real effort to great you, cater for your needs. The room was ok, carpets aren't ideal and their were quite a few stains. The tv had almost no English channels. No kettle either.
We had 2 single beds even though I booked for a double - they said they had run out... even though I booked 6 months beforehand. The radiator has a mind of its own and generally I had to open the window (-6 outside) and the radiator was off. Room was quite though.

The food is good, some of the croissants were stale and mouldy (and cold). There is quite a good range of food, although some more signs would be good as the catering staff can be rather clueless.

The other restaurant in the hotel was much smaller, nicer and had a great host.

Outdoor pool was awesome, closes at 7 along with the gym which I find a bit stupid, no-one sleeps that early. Also, the path to your locker is literally through the changing cubicles... not a bright design.

Bar was great, they even have tequila included in the club med deal. Pick your barmen though, Matthew seems to be the only competent one there.

My biggest disappointment was the night entertainment... which was almost exclusively French, and performed by the staff - and although they try quite hard... it was rubbish, painful at times. How about a proper games evening, quiz night etc.

I didn't try the spa. The staff organised my shuttle out of there was was great, even thought they told the bus to leave without us, they made a plan to get us back on.

Don't know if the ESF instructors are part of the hotel but they were awesome, ski lockers were are useful and the ski rental is very nice and quick.

The hotel gives you a card which gives you free transport around Chamonix (buses) which was cool.
All in all, room is ok, staff are great and the food is mostly good.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 17, 2013

Second time staying at Club Med Chamonix. This year we knew what to expect...a small room, dark energy efficient halls, and okay food. The room was for 2 people. That's it. Suitcases...well you'll be living out of them for the week, tripping over them at the foot of your bed. The room was as clean as they get for an older hotel, although refurbished. Speaking only English made the 9:30 cheesy entertainment each night a definite skip. The head Cheif of the Village didn't make much of an effort to translate all of what he said into english so we learned that after skiing, eat dinner and go to bed. Thank goodness for the few english new stations and movies. You can also watch the movies from your room. One LARGE POINT OF CONCERN was the public display of the photos they take of you and your children on a TV channel - this definitely wasn't in the TOS we signed.... Also displaying then downstairs on large monitors was a bit disconcerting. The food was to be expected, a variety of FISH, Fish, Meat, meat and canned fruits w/ some fresh ones. Bananas. Pears. Kiwi. Oh my. The reason we went back was for the value. Yes, for about 2k pp you get ski lessons for 5/6 days, lift passes and FOOD. Their restaurant that they have on the mountain does not give choice, and will either be disgusting meat, pasta and a lovely tart/pie. Bring food with you! Don't be afraid to pack a lunch during breakfast! The other days when they take you to the other chalet restaurants on the mountains are really good and they pay for what you eat! Instructors are top notch ESF and glad we got an english speaking one! Open bar but they charge for premium wine etc during dinner. If you have kids, unfortunately under 12 doesn't get lessons - there was one family we met who had 2 under 12 and was not told that by whoever they booked with...quite depressing to not be able to ski on a ski vacation. Brought with some rubbing alcohol and wipes to sanitize the room and check for bed bugs as you never know! It wasn't dirty but looking and actually BEING clean are 2 different things - coming from a microbiologist. The beds were very comfortable and the heat you need to reach to the top of the radiator and crank it up ...takes about 5 hrs to heat the room but does an excellent job.
Location was excellent and they took us to different mountains a few days via private bus.
Town is nice too, can get nice T-shirts for 17eur at the shop in the centre of town that looks the most commercial.
Rent boots from outfitters nearby ...club med charges a LOT
GO's are very nice and mingle with you during dinner.


The negatives: Our boot driers were NOT working every day, maybe due to their timers, so you might want to bring your own if you don't trust them. Not very nice skiing in damp boots. Buy SKI SOCKS. I repeat. Buy ski socks!!! but not from club med as they only have ones that are 50 eur!!!!! I bought a $13 (10eur) pair at MEC and cannot be happier!!!
The food selection:
No gluten free anything other than fruit etc. So much pasta and bread. Yes, soya milk.
Fish and meat were to be desired, and their dinner stations could be improved.
Mountain lunches at their restaurant was atrocious...unless you like that kind of food aka eat anything served to you.
Bring your own washcloths/ face towels as they only have larger ones.


THEY CHARGE YOU 20 EUR for internet....ripoff!!! Holiday Inns don't charge!!!! You can split the code they give you with any number of people or go for a 5 min walk to the visitors centre to check your email.

Room Tip: Order a room meant for +1 persons or more. Room for 2 really is a room for 2. A SMALL room for two...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed January 3, 2013

No Kids Club, no ski lessons for under-12's and no ski lessons over the weekend, limited capacity in the Baby Club, the inferred "extras" not included in the price, bad service and tired, tasteless decor. The rating for "child-friendly" and value-for-money very quickly tipped over to an impossible proposition for us and we left before even bothering to check-in!

Room Tip: Go somewhere else!
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  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 2, 2013

I spent New Year's Eve at Club Med Chamonix.
Although the place was understandingly crowded, it was a great short stay (3 days).
Daniel and his GO team made a great effort to create a nice and entertaining atmosphere.
The room was nice and clean and I had a great view both on the heated (!!!) outdoor pool and on the surroundings mountains.
The food was very good and New Year's Eve party was a lot of fun. For those who don't want to ski, there are also snowshoe excursions offered and it is very easy to go for walks around Chamonix. Besides, Chamonix is a great shopping place !
I would definitely go back !

Room Tip: Rooms in the upper floors of MB building seem to be quieter
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  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Club Med Chamonix Mont-Blanc

Address: 191, allee du Savoy - BP 8, 74401 Chamonix, France
Location: France > Rhone-Alpes > Haute-Savoie > Chamonix
Amenities:
Fitness Center with Gym / Workout Room Restaurant Spa Swimming Pool
Hotel Style:
#1 Green Hotel in Chamonix
#14 Spa Hotel in Chamonix
#16 Luxury Hotel in Chamonix
#24 Family Hotel in Chamonix
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Club Med Chamonix Mont-Blanc 4*
Number of rooms: 249
Official Description (provided by the hotel):
With its peak touching the clouds, Mont Blanc holds a fascination for everyone who comes near. Ever since two mountaineers first conquered the Giant of the Alps over two centuries ago, this Haute-Savoie resort, a pioneer in the practice of skiing, has managed to preserve a unique atmosphere. This Club Med Village is set in the cosy, welcoming decor of a former hotel, the Savoy, totally renovated. Along with the treatments at Cinq Mondes Spa* the Village helps you to detox and relax. ... more   less 
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Also Known As:
Club Med Chamonix Mont-Blanc Hotel Chamonix
Chamonix Club Med

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