I struggled with the rating on this review because I really wanted it to be high and maybe should have gone as low as a 3 but, as you can probably see, I'm torn.
First the good: the hotel is aesthetically perfect. It is exactly as shown and exactly what I would have expected and more. The decor is so beautiful in the rooms and in the common areas that I can't imagine there is a nicer hotel in Chamonix. The location is also excellent. Set back from the street by a large seating area, it is in the middle of the main street and is a short walk to everything including the Montenvers train to the Mer du Glacé and the cable car to Aiguille du Midi.
We were in the Mont Blanc Suite. It has a balcony with seating for 2 overlooking the river and having an outstanding view of Mont Blanc. The bedroom is separated from the living area by pocket doors for quiet. In the bathroom there is sufficient room on the vanity for toiletries. There is a separate shower and jetted tub which would be really nice on a cold winter day. Although the closet, shelving and dresser is in the living area, it is of a decent size and has lots of hangers.
Service is very good for the most part. The lady who checked us in was very good. We were unable to find the hotel because we put the hotel address into our GPS instead of the parking garage address as was stated in our reservation confirmation. I walked to the hotel lobby (hotel is on a pedestrian street) and she gave me exact directions and met us in the garage with a bellman and a luggage cart. Check-in went very well and she offered to call ahead to see what restaurants were still open as we were quite late arriving. All staff we encountered really tried to please the guests.
Not great things: there is no coffee in the room. There is a kettle and 10,000 types of tea, but no coffee. If you have ever read another hotel review that I have written, you will know I will almost be tempted to give 5-stars to a hotel just for having a Nespresso machine. I didn't ask if the had coffee but I don't think that would have mattered because my wonderful husband found a place 2 doors down that sold coffees "to go" and this sent several guests and a desk clerk into a frenzy wanting to know where to get coffee. Also, to plug in that kettle, you had to climb under the desk in the bedroom, unplug a lamp, and set the kettle base on the floor. The short cord would not reach from any plug to any table top. In the minibar, they had wine, but no wine glasses. Just a little thing but still...
The plugs in the room were all in use so to charge anything meant unplugging something else. Also, strangely, some plugs only seemed to power certain things. Since there were no plugs in the bathroom to accommodate a curling iron, I had to plug that in in the living room. Only one of the plugs in the entire room would power the curling iron. This meant dragging the curling iron, hairbrush, hairspray, and a small travel mirror into the far corner of the living area an setting it all up on a small ledge in the corner. Oh, and unplugging a lamp in order to plug it in. The room is not air conditioned and while we were there stood at a contant 25 degrees. We had the windows open the whole time.
Somewhat annoying was the wifi. If you left it idle for a very short time, it automatically logged you out. I got up to go to the bathroom and in that short of a time it logged me out. Therefore, you constantly had to have the login information on your person.
Finally, there was a beautiful seating area right in front of the hotel. When we arrived the first night we thought it would be a lovely place to have a drink after dinner but when we returned, the chair cushions were gone and half the chairs were covered. It was late after all. For the next three days, the chair cushions were never replaced and the chairs were covered at least half of the times we walked by. It was shame because lots of people would walk by and just stop and look at the area and then keep walking. I think they could have made a killing on passing trade if the area had been set up for seating for drinks and coffee.
We did have breakfast one morning and it was very good. The breakfast area, as is the rest of the hotel, beautiful.
All this said, I didn't see anything in Chamonix that looked better from the outside, and if you can put up with the minor inconveniences I described, it is a lovely place to stay with decent service.
- Also Known As:
- Grand Hotel Chamonix
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline and Venere so you can book your Grand Hotel des Alpes reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.