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“Pleasant” 3 of 5 stars
Review of Le Morgane

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Le Morgane
4.0 of 5 Hotel   |   145 avenue de l'Aiguille du Midi, 74400 Chamonix, France   |  
Hotel amenities
Ranked #15 of 78 Hotels in Chamonix
Woodmere, New York
Top Contributor
54 reviews 54 reviews
24 hotel reviews
Reviews in 32 cities Reviews in 32 cities
106 helpful votes 106 helpful votes
“Pleasant”
3 of 5 stars Reviewed March 5, 2014

Good place with nice French Alps atmosphere. Room furnishing are ok but could use a dresser for more storage. Bring power converters and a power strip as outlets are limited in the rooms. Bathroom very tiny - feels like an airplane bathroom. Unless you open the tub/shower door to dry off after a shower, it becomes difficult to do so. Tub drained very slowly. Breakfast is ok and could use improvement on selection. Parking is $22 Euro a day which was not explained when the reservation was made nor when we arrived for a week stay. Hotel is within a 5 minute walk of most bars and restaurants. Staff are very helpful and speak and understand English well. Spa does not have a hot tub or spa. Pool is heated but minimally to around 85 degrees F.

Stayed March 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jérôme R, Directeur général at Le Morgane, responded to this review, March 7, 2014
Dear PipeDocto..,

Thank you for having taken the time to post your comments further to your stay at the Boutique Hôtel Le Morgane.

We gratefully acknowledge your comments and suggestions, as they allow us to improve our service and better satisfy our guests.

Thank you and we look forward to host you again in our hotel.

Sincerely yours,

Jérôme Ridel
Directeur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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410 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed March 3, 2014 via mobile

Just come back from a few days at Le Morgane. This is a wonderful hotel modern decor with a real attention to detail and a fabulous restaurant. But the real success of this hotel is the staff. I have never experienced such helpful friendly staff nothing is too much trouble and always with a smile on their face.

Stayed March 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jérôme R, Directeur général at Le Morgane, responded to this review, March 4, 2014
Dear JonHettle,

Thank you for your great comments following your recent stay at the In Boutique Hôtel Le Morgane.

We are delighted by your entire satisfaction leaving an amazing and unique experience during your stay.Your very nice comments regarding the staff will be shared with the team.

We do hope have the privilege to welcoming you back again, in your Chamonix residence,

Sincerely Yours

Jérôme Ridel
Directeur
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Dublin, Ireland
Top Contributor
58 reviews 58 reviews
41 hotel reviews
Reviews in 41 cities Reviews in 41 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed February 26, 2014

Once again I find myself torn between a rating of average (which this was not) and very good (which this was closer to but just 'good' would be a better description). Would I stay here again though? Absolutely but there are some things the hotel doesn't get right. Its good points outweigh the bad.

Positives: Location is superb. Close to the centre of town but far enough away not to be noisy. Lovely views of the mountains from every room I suspect.
(Some of) the Staff. Those that were good were very very good (but those that were bad were all the more notable for this.) Reception/concierge excellent. Geoffroy who looks after bags and driving and pretty much eveything - superb. Restaurant also very good (but the bar staff were only good when you could find them.....)
Overall design was also very attractive if you like it contemporary (although some negatives in room design mentioned later).
Restaurant - first class, particularly in the evening. Some have criticised the breakfast - we found the choice slightly small but what was served was all of a high standard.

Negatives: Some very tatty aspects around the hotel. Damage to one of the lifts that looked like it been there for ages and just not repaired. Didn't affect the running of the lift admittedly.
Same in our room - bits of plasterwork had come off the walls and just hadn't been repaired. Some plug sockets that didn't work.
And despite the overall attractive design in our room we felt the bathroom layout was odd, there was not enough room for someone to sit at the table and the other person to get past, and the lighting in the room was so poor it was hard to see in the wardrobe when it was night even with all room lights on. Mood lighting is one thing but it needs to be functional also.
I would also say that while there is enough clothes space for a week-end stay it would not be anything like enough for a week (we stayed four nights and struggled when you included ski gear).
None of this made us feel that we should complain (and some issues just can't be fixed) but overall they left you with an impression that this is at the low end of a 4 Star standard Hotel rather than a place trying to maintain a high standard.

But just to repeat, the good definitely outweighs the bad and I would stay here again and recommend this hotel to friends.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jérôme R, Directeur général at Le Morgane, responded to this review, February 28, 2014
Dear LarKir,

First of all,thank you very much for taking the time to leave your feedback regarding your recent stay at the Boutique Hôtel Le Morgane.

We were happy to read that you enjoyed the location, the view, the staff and the restaurant, the design and breakfast.

Regarding your comments about the room be sure they will be shared and forwarded to the concerned department. After renovation made on the lobby last Autumn, we have the pleasure to inform you that renovation on the rooms will be for next Spring.

We are looking forward to welcoming you back soon in order to make you live another enriching experience.

Best regards

Jérôme Ridel
Directeur
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Geneva, Switzerland
Top Contributor
121 reviews 121 reviews
30 hotel reviews
Reviews in 33 cities Reviews in 33 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed February 26, 2014

Me and my wife booked to stay at this hotel just before the ski season kicked off- it's a great time to visit Chamonix. The hotel has a great modern chalet look to it. Room was well sized, bordering on suite really with two large sofas and a killer view of mont Blanc. The lobby is super cosy with a fire and plenty of seating. Parking was literally 2 mins walk and the hotel is perfectly situated for après (bars and restaurants). Spot on service by staff. I would definitely stay here again but, would probably request a room on the front of the hotel, although our room had a killer view it was right on the train tracks which was surprisingly busy and pretty noisy!

Stayed December 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jérôme R, Directeur général at Le Morgane, responded to this review, February 28, 2014
Dear Amaka1,

First of all, thank you very much for sharing your feedback following to your visit at the Boutique Hôtel Le Morgane.

We were happy to read that you had a wonderful stay among us and that we managed to meet your expectations in terms of quality .

Your compliments about the staff represent our best reward and will certainly be shared with the entire team.

We are looking forward to have the opportunity to welcoming you back in order to make you live another unforgettable experience.

Sincerely Yours.

Jérôme Ridel
Directeur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 20, 2014

I just came back to Geneva after four days at Le Morgane with my daughter, and, although Chamonix remains a very charming place, with wonderful landscape and great ski, the hotel was truly disappointing. Our room had a tiny bathroom and no place to hang wet skiwear. Breakfast was poorly served, with a couple of overwhelmed staff trying to do ten things at a time. The one-starred restaurant served me overcooked fish at dinner. The spa was minimal and messy, with lots of used bathrobes laying as decoration over the four (yes, four) chairs available, and unruly, water-throwing teenagers getting crazy around a relaxation pool. Is it really difficult to have someone to supervise the premises from time to time? The icing of the cake was my massage appointment - not honored because the receptionist didn't bother to ask at what hotel I was staying in, although, as I learned later, this is actually a spa offered in two different places!
I can't believe this is a four-star hotel, because I stayed in much better places in Cham before (unluckily, they were fully booked this time around). A couple of good things? Friendly staff, a good location, and after-ski hot chocolat - but, frankly, I would expect more for their four stars and price.
Don't go there!

  • Stayed February 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jérôme R, Directeur général at Le Morgane, responded to this review, February 24, 2014
Dear Mrs MarciainP,

Thank you very much for sharing your feedback concerning your recent stay at the Boutique Hôtel Le Morgane.

As Guest Relations Manager, I am sorry to learn that you did not enjoy your stay with us, as our main goal is to reach our valuable guests's satisfaction .

As explain at your departure, we regret that you had to wait your coffee for your first day breakfast. Following your comment, we have the pleasure to explain you that we add a coffee machine on the buffet. For the "overcooked" fish, we regret that you did not mention that the fish was automaticaly replace and that you had a great diner as you told with the Chef. Concerning the Spa, we understand your request but we can not refuse the teenagers, specially during the school holidays. For the Spa appointment, be sure your comments will be shared with the concerned departments.

Would you please contact us at : direction@hotelmorganechamonix.com to provide more details about your bad experience of hospitality and customer service.

Looking forward to hearing from you at your earliest convenience,

Sincerely yours,

Jérôme Ridel
Directeur
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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2014

I cannot recommend this hotel highly enough. After a problem with her accommodation my friend was left with nowhere to stay last week. We looked around the top five hotels in Chamonix and this was the best we found. They had the largest rooms which were very well decorated, it was great value for money and the staff could not have been more helpful, they went above and beyond at all times. Chamonix is a wonderful resort and this is the hotel to stay at if you go!

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jérôme R, Directeur général at Le Morgane, responded to this review, February 18, 2014
Dear Lakie82,

First of all, thank you very much for leaving your comments following to your recent visit at the Boutique Hôtel Le Morgane.

We were happy to learn that you had a wonderful stay with us and that we managed to reach you expectations in terms of quality.

Your satisfaction is our main goal and it is always a real pleasure for us to read such a wonderful feedback.

Be sure it will be shared with our entire staff !

We sincerely hope you will give us the pleasure to welcoming you back very soon at the Morgane Hôtel.

Best regards

Jérôme Ridel
Directeur
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Kuwait City, Kuwait
Top Contributor
69 reviews 69 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 15, 2014

it is cozy hotel i feel care from the staff and they was friendly and helpful . joiner suit room was great and big with nice city view . i like every think in the hotel except the house keeping which they don't clean the room will. also if the breakfast added to room it will be great that will give customers option to have diner or launch in the restaurant since i have heard they have good restaurant but i was not courage to try it.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jérôme R, Directeur général at Le Morgane, responded to this review, January 16, 2014
Dear SondusA,

First of all,thank you very much for taking the time to leave your feedback regarding your recent stay at the Boutique Hôtel Le Morgane.

Thank you very much also for mentioning the quality of the Hôtel and service delivered by the staff in general.

Regarding your comments about the variety during breakfast and the house keeping, be sure they will be shared and forwarded to the concerned department.

We are looking forward to welcoming you back soon in order to make you live another enriching experience.

Best regards

Jérôme Ridel
Directeur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Morgane

Address: 145 avenue de l'Aiguille du Midi, 74400 Chamonix, France
Location: France > Rhone-Alpes > Haute-Savoie > Chamonix
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Chamonix
#5 Spa Hotel in Chamonix
#6 Luxury Hotel in Chamonix
#12 Romantic Hotel in Chamonix
#21 Family Hotel in Chamonix
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Le Morgane 4*
Number of rooms: 56
Official Description (provided by the hotel):
in the heart of Chamonix and at the foot step of the Aiguille du Midi cable car, Le Morgane combines the elegance of a 4 **** hotel with the relaxed, sporting mood of Chamonix offering a breathtaking view of the surrounding mythical peaks. ... more   less 
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Also Known As:
Le Morgane Hotel Chamonix

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