The good with this hotel it is expressed by the review's title itself: its location.
The hotel is strategically located attached to the city center and you will be able to reach the hottest city spots within minutes (4-5 minutes). That means not only you will reach the main sites easily but also you will be around the corner from the main street with all the best restaurants and shops. The room was cozy and clean enough.
Brakfast was good but nothing you would remember of your stay at the facility.
Now the cons: people with disabilities must stay away. There are no lifts to the upstairs rooms.
Staff....well that's the main issue here. Upon our arrival, in the morning, we were received in mixed way...short story long, with no empathy, no smiles, no kindness...actually the desk attendant was a bit rude.
During the afternoon, despite his inexperience, the guy at the desk was very kind and supportive. So, I noticed that customer well treatment was not something "in the blood" of the stuff since some were very kind and some a bit rude. That's a big minus for me. Doesn't matter if you have the best spot or the best infrastructure, if you do not have the best staff...you will never reach the number one spot. And that's a pity because adjusting this factor the hotel would be in the top 2 of Annecy. Message to the managers: improve customer service.
4 stars out of 5.
- Also Known As:
- Kyriad Hotel Annecy
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