We booked this hotel through the net. Having done some research, we found this one was right where we wanted to be. So when we arrived and faced the building we were very pleased. We were about to stay for 4 nights starting from the 13th sept
The entrance to the building is somehow very unusual as you use the door on the left of the church and climb several steps in the building.
The reception was unmanned....so we waited and waited....it was in between 7.30 and 8 pm...until we found a note telling us to dial 9 to talk to someone which I did ( I am french) we were asked to wait for 5 minutes...which was more like 10 minutes.
The receptionist turned up eventually and dealt with us in the most sullen manner. We really felt unwelcome and showed the direction to the room.
The corridors were extremely uninviting, full of laminated flooring....up to the wall at hip level. The steps were covered with an awful green carpet.
We arrived near our room which was in a slight recess...the light was not working..so trying to find the key hole was problematic. The decor of the the halway is the same with the laminated/plastic faux wood up to the hip level.....and every door covered with brown carpet! just awful.
So we enter the room...the room smell was a mix of rancid and cigarette!! We had a fantastic view with 2 windows. so we opened the windows.
The room was simply awful. None of the furniture was matching, a table with lace table cloth, 2 unmatching chairs, a low bed with only one side table, There was a fridge attached to a multi plug unit..a cooling column not working....The shower room had unfinished DIY, a bottom panel of the door detached and put under the sink, The bathroom door would not close...It was simply awful.
The bathroom was tiny and every movement had to be calculated in order not to bang yourself. The units were clean so was the bed linen....except the extra pillows, one blue full of stains and one off white.
The night was again awful...It was very hot and we had to keep the windows open...the following have got nothing to do with the hotel but you should bear it in mind. There was a lot of noise mainly young kids having a party (the following night was better). Also you should bear in mind that the rubbish collection is very early and the lorry stops in front of the hotel and the bins are wheeled...on cobbles!!
The same with the deliveries. They start at 5.30/6.00am and some restaurant are only accessible on foot. Therefore the refrigerated lorries stop in front oth the hotel, unload the products and wheel them on a cobbled street/bridge...
So the night was very short.
We decided to look for another hotel even if this would mean paying twice.
We were under the impression this hotel was a 2stars french system but when we got a map of the hotels of Annecy it was the only one to have none. Also the last blue official rating outside the hotel showed 2008!
So we looked for similar 2 stars hotels...all of them 10 to 20 euros cheaper. But none could accommodate us the next night (convention)
We found a 3 stars accross the bridge for the 2 last nights and had to stay another night. We came back to the hotel and inform the lady we wanted to leave. And this will be the positive side of our stay there. She took note and we found that a few pb had been resolved such as the pillow covers changed, the loose panel under the sink removed and the air column replaced with a fan... She also asked us how we rated the reception the night before. First there was no one and then very unwelcome...She did not seem to find it unusual and instantly offered us breakfast for the next morning...We did not take it as we did not want to stay longer than neccessary.
She also told us she may not be able to charge us just for the 2 nights as some online websites are suspicious of such actions but would send a message requesting the possibility. and indeed we only paid 2 nights. So the lady had a very positive attitude.
The reception is also the breakfast room....same mis match of furniture with an IKea set called FUSION where the 4 chairs go under the table...
So be warned there is much better and cheaper around. You should avoid this hotel.

We stayed in the 3-5 person suite for 2 nights. We loved the balcony overlooking the canal and historic Annecy. Accommocation was unique, clean and one of a kind, with a few quirky features and many endearing ones. The staff were very accommodating and friendly, adding not only to our enjoyment of the hotel but also to our whole visit. Our only recommendation would be to plant wonderful flowers in the balcony flower boxes to make the balcony even more appealing. The room was very good value for money, the location was excellent, and we would definitely stay there again! Thanks, Linda Hanneman Hughes

We stayed one night in this hotel, our room had a view of the Canal which was nice, however the downside of this was that we were kept awake half the night with the sound of rubbish going into bins from the restaurants that surround the hotel (both at night and first thing in the morning). Admittedly we had the window open (as it was very hot, no AC) and had to use ear plugs to sleep! The room was very basic and the hotel itself is very dark and dated. On the plus side the manager was excellent and offered a secure underground car park for the night for our Motorbike (which was free). Breakfast was fair, nothing special and not much choice (a Croissant, bread and a few Jam's). It was quite pricey at 79 Euros plus breakfast.

Good service from the staff but overpriced and quite dated.

At arrival we've been told that the room we booked is not available, and we've been offered a worse room for the same price. The second day in the morning we negotiated to change the room to the one we booked, but it took the whole day to make it happen (we left the key at 9 am and got the new one at 5 pm, and then it took another 3 hours to arrange the cleaning/make-up of the room).
The hotel staff says everything will be arranged, while does nothing for that.
The rooms are dirty, the furniture is very old, there were no single hook to put a towel in the bathroom, and it seemed that some renovation there has started, but never finished.
It was hot, and the hotel has no any air conditioning, but if you open a window, a lot of noise comes from the street (which continues all the night since the hotel faces one of the main squares of the city).
The only advantage of the hotel is its very central location.