We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely setting...Ordinary service....” 3 of 5 stars
Review of L'Imperial Palace

Save Saved
You added L'Imperial Palace to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
L'Imperial Palace
4.0 of 5 Hotel   |   Allee de l'Imperial, 74000 Annecy, France   |  
Hotel amenities
Ranked #15 of 45 Hotels in Annecy
Launceston, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Lovely setting...Ordinary service....”
3 of 5 stars Reviewed October 10, 2013

We decided to walk around to enjoy a lunch here yesterday....a lovely setting right on the lake....we were going to dine inside, but found it to be very hot & stuffy...so asked to sit outside on the deck....the girl serving us was not very friendly, I ordered a ginger spiced mango cocktail...she brought it out in its bottle, poured it into a wine glass (half full) with a straw!!....9 euros was to say the least, disappointing!.....I would expect a freshly made cocktail for that price!....not served professionally at all!!..........the outdoor furniture needs updating, along with the placemats!!....food was ok...setting was lovely.....

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghislaine B, Director of Sales & Marketing at L'Imperial Palace, responded to this review, October 18, 2013
Dear guests,

Following your recent stay amongst us, we thank you for your comments and the time taken to let us know about your impressions. Our primary objective and commitment are to offer good quality services as well as to ensure a comfortable and pleasant stay to our guests.

Regarding the staff at the restaurant La Voile, we do apologize if the welcoming and the service were not up to what we usually provide to our guests and we have passed on your comments to the head of Department.

We are taking this opportunity to inform you that the PVG group has just become the new owner of our establishment and is planning some new refurbishment .

Hope to see you again

Regards,

Ghislaine Blampey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

327 reviews from our community

Traveler rating
    84
    101
    66
    46
    30
See reviews for
49
166
5
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Florida
Top Contributor
56 reviews 56 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 9, 2013

First class hotel in an absolutely magnificent setting. You will not forget the lake view if you are fortunate enough to have a room on that side. Dining on the terrace a magnificent experience. Not a casino person so no comment. Very helpful staff. Modern excellent rooms. Get out and walk the area, bike the wonderful bike trails and enjoy a leisurely cafe in old town. Would definitely return, and hope to do so.

Room Tip: lake view upper level worth it
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghislaine B, Director of Sales & Marketing at L'Imperial Palace, responded to this review, October 17, 2013
Dear Guests,

Thank you very much for the time taken to write these few lines in such a positive manner.

Looking forward to the pleasure in welcoming you again soon.

Kind regards,

Ghislaine Blampey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 6, 2013 via mobile

Although this hotel shares it's building with a congress centre and casino, once inside you get the benefit of a relatively modern refurb. We had a corner room with views over the lake. Everything functional. Mile long walk into town was very pleasant.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghislaine B, Director of Sales & Marketing at L'Imperial Palace, responded to this review, October 8, 2013
Dear Guests,

Thank you kindly for the nice comments you have posted and we look forward to the pleasure in seeing you again.

Kind regards,

GHisliane Blampey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
baltimore
Top Contributor
50 reviews 50 reviews
37 hotel reviews
Reviews in 36 cities Reviews in 36 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 26, 2013

The location of the hotel is beautiful. The grounds and the view of the lake is just perfect. It is about 15 to 20 minutes walk from Annecy, and the leisure walk is a nice break from all the tourists from town. The decor is art deco, which is interesting. Staff were all very friendly. Breakfast was a little pricy but nice.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghislaine B, Director of Sales & Marketing at L'Imperial Palace, responded to this review, September 30, 2013
Dear Guests,

Many thanks for your feedback and nice comments further to your recent visit.

We hope to have the pleasure in seeing you again soon.

Kind regards,

Ghislaine Blampey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 25, 2013

The best thing about this hotel is it's location at the head of the lake. We had a room overlooking the beautiful grounds and Lake Annecy. Couldn't have been nicer. A pleasant 15 minute walk Into town along the water's edge through lovely paths.
The hotel itself Is lovely, although perhaps a little tired and pricey for what you get. The outdoor patio facing the lake is fabulous. Staff are very friendly and helpful. Dining is expensive, including breakfast. Service is agonizingly slow.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghislaine B, Director of Sales & Marketing at L'Imperial Palace, responded to this review, September 30, 2013
Dear Guests,

Further to your recent stay amongst us, we thank you for the time taken to let us know about your impression and have passed on your positive comments to all the staff

We are sorry to hear that the service you received was not at the level we usually provide and we do apologize for this but the price and dishes presented are in perfect cohesion with other 4 * hotels.

We do hope to see you again soon,

Kind regards,

Ghislaine Blampey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Colorado
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 10, 2013

This hotel is so beautiful on the outside, and sits majestically on the lake.

The room was a nice size and the balcony was great for letting in a breeze and looking out over the city.

Staff were helpful in taking care of little things we needed, and helping to make transportation arrangements.

We stayed there on a business trip, and are grateful that we got a chance to stay in such a beautiful place.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghislaine B, Director of Sales & Marketing at L'Imperial Palace, responded to this review, September 19, 2013
Dear clients,

Thank you for taking the time in giving us your full impression and we do appreciate all the nice comments we have posted.
We do hope to have the pleasure in greeting you one more time.

Kind regards,

Ghislaine Blampey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 6, 2013

we stayed one night, and are generally happy.
Service is good, but there are no concierge and no baggage handler (and, of course, no valet parking). The entrance driveway is easely clogged-up by all the cars trying to unload the luggage as close as possible to the door; once this is done, fend for yourself...For an hotel of this category, in full season, really something has to be done.

One capital mistake committed by the Maitre d'hotel at the restaurant: he brought to our table an uncorked water bottle: everybody knows that the bottle has to be uncorked in front of the customer; this was reported the next day at the front desk and duly acknowledged.

Room Tip: ask for a room far from casino-night club
See more room tips
  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghislaine B, Director of Sales & Marketing at L'Imperial Palace, responded to this review, September 19, 2013
Dear guests,

Following your recent stay amongst us, we thank you for your comments and the time taken to let us know about your impressions.
We are currently working in developing and extending our services.

Regarding the uncorked water bottle, we are sorry for this mistake which is not the usual service we provide. During summertime, we increase our staff with occasional workers and despite good references, they can miss the 4* attitude.

We do hope to have the pleasure in greeting you again.

Kind regards,

Ghislaine Blampey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to L'Imperial Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about L'Imperial Palace

Address: Allee de l'Imperial, 74000 Annecy, France
Location: France > Rhone-Alpes > Haute-Savoie > Annecy
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Luxury Hotel in Annecy
Price Range (Based on Average Rates): $$
Hotel Class:4 star — L'Imperial Palace 4*
Number of rooms: 99
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Priceline, Orbitz, Tingo, Odigeo, TripOnline SA, Otel and HotelsClick so you can book your L'Imperial Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
l`Imperial Palace Hotel Annecy
l Imperial Palace Annecy

Owners: What's your side of the story?

If you own or manage L'Imperial Palace, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.