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“Quite Good” 3 of 5 stars
Review of L'Imperial Palace

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L'Imperial Palace
4.0 of 5 Hotel   |   Allee de l'Imperial, 74000 Annecy, France   |  
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Ranked #12 of 45 Hotels in Annecy
Perth, Australia
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
53 helpful votes 53 helpful votes
“Quite Good”
3 of 5 stars Reviewed October 11, 2012 via mobile

The hotel is in a magnificent position. It was a grand art deco hotel, but is now needing upgrading. We had quite a pleasant room with lovely views. However, it was a bit drab and the beds weren't very comfortable. The service in the restaurant is patchy at breakfast. It was poor at dinner, on our last evening when we had invited guests. The food that evening was not good and expensive for what we had. Also, the staff at reception aren't very friendly. The hotel could do with some improvement.

Stayed October 2012, traveled as a couple
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346 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed September 9, 2012

i have stayed in Annecy twice this year and my second time i was wondering to feel more luxury but i was wrong to stay at L'Impérial Palace, the hotel is clean but the prices was really crazy, my problem was when the i booked a room online, then i contact the hotel seeking for another deal, receptionist offered me another room and he say its last room with great view and hey mention lower price than the price expected i was happy and i say its cheaper than my first room that booked online he say yes, after staying and time to CheckOut i was shocked with crazy invoice after asking they told me we didnt mention the room price we only mention the view price ?? WTF. seems employees is well trained on that.
So i have been chased by that hidden tricky way, also that money i pay its not worth this hotel level, better to find something near and cheaper because you dont spend your time always in the hotel ..

for me no thanks buddy ..

Stayed August 2012, traveled as a couple
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Chicago, Illinois
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed September 6, 2012

The hotel was clean and the room had the basics although the room looked very dated. The beds were very uncomfortable and worn out and our family of 3 did not sleep either night. The views are stunning. We ate dinner at the hotel restaurant upon arrival. The food was very good. The service was slow but polite and we loved sitting on the back patio taking in the view.
The gym does not appear to have been updated for decades and the public areas of the hotel looked very dated too. It is a beautiful building and with some investment could be so much more.

Room Tip: Ask for a room facing the lake and with new beds.
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  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, NS
1 review
4 of 5 stars Reviewed September 5, 2012

Our first impression on arrival was that the hotel was asthetically pleasing and perched on a remarkable location. The only real negative we had occurred within 5 mins of arrival trying to park. Although it is a very convenient lot, getting access to the lot requires a room card which you must acquire on checkin. You then must pull up front to try to do this first. Watch out though as you may be greeted by a pompous testosterone imbalanced guardian of the Casino frontage that may yell at you in French. Luckily for me I still know how to tell someone off in French and it felt good. Another guest had the same situation unfold literally 3 mins after me. This is not a great way to start a relationship with you customers. After this things improved greatly. First, I was skeptical that I had reserved a lake view room and would be delivered something different. Not only did we have a lake view but we had a balcony in room 714 (one of two on that floor directly facing the lake) providing THE most spectacular view ever from a hotel room. The minibar was complementary and stocked with a nice selection of waters and softdrinks which was nice and appreciated as it was unexpected. The staff were very nice and attentive when my adapter knocked out the electricty, they showed up within 3 mins of my call to reset the fuse. The inside Casino staff were great and we enjoyed the no strings attached complementary drinks and won $65 Euros playing blackjack. The room was cleaner than the 500 Euro/night hotels in the 1er arrondissement we stayed at in Paris. The decor of the rooms are mostly nice but the purple light bulb accents are a poor choice. The matress and pillow combination was a bit underwhelming compared to other hotels in this class and would be my first upgrade if I managed this operation. Overall a wonderful stay and my new wife enjoyed it immensely. We will be back someday and this hotel could be one of the greatest spots in France with a few easy tweaks.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Munich, Germany
Top Contributor
168 reviews 168 reviews
86 hotel reviews
Reviews in 92 cities Reviews in 92 cities
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed September 2, 2012

We stayed here for one night on our way through to Avignon. The hotel has the most wonderful views of the lake. Our room was an average size for Europe but the decor was very comfortable and nice. The room was very clean. All hotel staff were very friendly and helpful. Parking was very easy at the hotel. It is a nice walk around the esplanade and into town and we walked around here to have breakfast in town the next morning. It was a lovely hotel and will be a place to return to.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Gillingham, United Kingdom
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 1, 2012

Stopped off here for 2 nights on route to San Remo Italy Breathtaking views of Lake and mountains from our room comfy beds nice bathroom with power shower. Went into town next morning and had a fantastic day just a beautiful place. love to return.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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schilde, belgium
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 25, 2012

very kind and helpful personel, large rooms with a beautiful view on the lake. All the necessary facilities were available and in the morning a very good breakfast.
I really enjoyed my stay in this hotel. If i have to give one small remark, the rooms are a little bit dated.
I'm looking forward fr my next stay.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about L'Imperial Palace

Address: Allee de l'Imperial, 74000 Annecy, France
Phone Number:
Location: France > Rhone-Alpes > Haute-Savoie > Annecy
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Luxury Hotel in Annecy
Price Range (Based on Average Rates): $$
Hotel Class:4 star — L'Imperial Palace 4*
Number of rooms: 99
Reservation Options:
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Also Known As:
l`Imperial Palace Hotel Annecy
l Imperial Palace Annecy

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