The hotel is conveniently located next to the train station however the area and the hotel itself is charmless. OK for a business trip but definitively not a great option if you are here for tourism. One annoying point was the non-functionning wifi system in the hotel 2 out of 4 days.

Stayed here for 3 nights and room was quite adequate and very clean, but probably a little more "sparse" than English hotels. Although near a major road with the windows closed we couldn't hear the traffic at all. 5 minute walk from the train station and 10 minutes pleasant walk from the lake. The staff were all very helpful and always at the front desk but not always around in the bar - it wasn't ever very busy, so that may be why no-one could just be left there to wait. The breakfast choice and standard was amazing, You could help yourself to various fruits, prunes, grapefruit and whole apples and bananas, 3 types of cereal, 3 types of yoghurt, creme fraiche, croissants, pain au chocolat, pain au raisin, and homemade chocolate or plain cake, fresh French sticks and sliced breads for toasting, fruit juices, ham, large selection of cheeses, jam, chocolate spread, scrambled egg and sausages and eggs to boil for yourself. Coffees, teas and hot chocolate. Very good value for money. Would use again

I stayed four days in this hotel. Close to the city center. Annecy is very beautiful, but...
I didn't have internet wi-fi for all time, every time that I said this problem to the reception, they replied me: "tomorrow will arrive the internet technician".
The room is very small and the breakfast was not the best.
In conclusion, the price is very expensive (room for two person, but only one guest 94 euros, plus breakfast)
Just one positive note: the personal is gentle.

As other reviewers have commented, the rooms in the Best Western are a little tired. They are clean and reasonably well facilitised with television, phone and hairdryer. One nice little touch was that my room had a clock radio next to the bed which saved having look for a watch or mobile in the night.

The staff are all very pleasant and helpful. However, the bar was left unattended for long periods in the evening. Wifi is free and worked well, for me.

The hotel is located around 15 minutes walk from the lake. Annecy is a very pretty town and well worth a visit, and the Best Western is not a bad place to stay if you do.