This is without a doubt one of the worst 'hotels' I have ever stayed in. The room we stayed in had a central heating pump running all night in spite of the fact that we had reported it to the reception. They had assured us that if they were unable to rectify the problem we could be moved.(I should point out that when we did report it we were challenged as to why we had not reported it that morning -just a bit difficult as we did not arrive until 4.00 in the afternoon) We told reception that we were just going into dinner and were told they would let us know). As no one came to us we assumed that the problem had been dealt with. When we got back to our room at 11.30 that night imagine our horror to be met with the same racket. We hardly manged to sleep and when we handed our key in the following morning we could hardly believe that we were asked how we had slept. When we replied we were told that we were not correct as another receptionist had said the noise had been fixed. Their idea of customer service is just above zero!
Our experience in the dining room was no better with a staff who were unable to comprehend or to fulfill our order. I speak pretty good French but had to ask three times for an aperitive which was subsequently offered with the main course because the waitress ..'had forgotten'. We were segregated from the main dining room because we were part of a group and we felt more like second class citizens. When we went to the bar after dinner there was not a member of staff to be seen and we had to go and find someone. She was unable to take money so we had to pay the following morning and no breakdown of the bill was provided but because we chose not to have any more conflict we simply paid up.
The electric plug had also been broken away from the wall and the carpet was less than clean. It is difficult to accept that this establishment is part of the Best Western group and I will be writing to them direct
- Also Known As:
- Best Western International Annecy Hotel Annecy
- Best Western International Annecy Hotel
- Best Western Annecy
- Annecy Best Western
- Official Description (provided by the hotel):
- Situé au cœur de la Venise Savoyarde, découvrez le Best Western Hôtel International d'Annecy, établissement 3 étoiles multi-services, idéal pour l’organisation de vos séjours touristiques et professionnels.A 200 mètres de la gare d'Annecy et à 10 minutes à pied des rives du lac, le Best Western Hôtel International vous propose de découvrir une large gamme de services : 132 chambres modernes et confortables, une cuisine savoureuse, un bar convivial, un SPA design et relaxant ainsi qu’un espace conférence de 400m2. ... more less
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