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“Ideal Hotel for visiting Annecy by Train” 4 of 5 stars
Review of BEST WESTERN Hotel Carlton

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BEST WESTERN Hotel Carlton
4.0 of 5 Hotel   |   5 Rue Des Glieres, FR-74000 Annecy, France   |  
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Ranked #16 of 45 hotels in Annecy
New Romney
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Ideal Hotel for visiting Annecy by Train”
4 of 5 stars Reviewed February 24, 2013

We stayed at the Best Western Carlton Annecy in Oct 2012. It is ideally located near Annecy railway station which suited us well as we arrived by train. Annecy is quite a small town so this hotel is not far to walk to all the main things to see there. We payed for one of the quality 'posher' rooms, which I think proved to be a good move as we ended up with a nice room on the 7th floor with a superb view of the mountains and roof tops of Annecy. Naturally I couldn't vouch for the less expensive rooms but I'm sure they'd be fine based on what we encountered. The staff were very pleasant and spoke perfect English, also the Hotel was spotlessly clean. Breakfast was the usual continental buffet style, but plentiful and tasty. Annecy is a lovely place and if we re-visited we'd be booking this hotel.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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207 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Giessen, Germany
Top Contributor
158 reviews 158 reviews
122 hotel reviews
Reviews in 80 cities Reviews in 80 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed February 2, 2013

this is my 2nd stay at this hotel, located close tothe old town just opposite the train station, rooms are reasonable, but a little small, no aircondition, with LCD TV, WiFi is free, breakfast is very delicious wit hfresh juices, bread and good coffee, Breakfast is part of the room rate, parking is a little difficult for pick up, for a few days acceptable.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Gifford, United Kingdom
Top Contributor
70 reviews 70 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 17, 2013

We stopped here for 1 night en route to the French Alps. The hotel is fairly typical of Best Western, clean, reasonably well appointed and in a great location. Annecy is stunning and we wish we had more time here. We were travelling with our 6 month old puppy and the room was ideal for him as well as us. Staff were very helpful and friendly. We never ate breakfast here so can't comment on the food.

Room Tip: Ask for a room at the front of the hotel as these have small balconies and overlook the square.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Birmingham, England, United Kingdom
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 9, 2012

This is a reasonable priced hotel but must warn people that breakfast is NOT included, there is a charge of €12 which is expensive for breakfast, restaurant staff were not very polite either, did not smile or help, no cutlery on table. We went to the local supermarket and bought croissants etc and ate them in our room. Staff on reception were very nice though, always smiling and helpful.

Room Tip: Breakfast NOT included in price. All rooms have air conditioning, we had a balcony which was great...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Central Coast California
Top Contributor
82 reviews 82 reviews
32 hotel reviews
Reviews in 38 cities Reviews in 38 cities
71 helpful votes 71 helpful votes
2 of 5 stars Reviewed October 28, 2012

Last year we stayed in two Best Western hotels in France, and they exceeded our expectations. This year we stayed in two Best Western hotels in France, they were awful. The Best Western Carlton in Annecy is on a busy corner and very noisy. When I made the reservation, I requested a quiet room. When we checked in, I again asked for a quiet room. The desk clerk said that would not be necessary, as it was quiet at night, and the drapes would muffle the noise. Of course, this was not true.

We paid the hotel for parking a block away. The desk clerk did not tell us about the location of the button to push to exit the garage. If a couple of women hadn't been at the desk at that moment, we might be stuck in the garage yet. They told us what to do, and where the button was located. They had had a moment of sheer panic when they couldn't get out of this very dark, dingy garage.

Breakfast was 16 Euros, which is about $20. We skipped it and found lovely breakfasts for much less right in old town Annecy. Last year, both Best Westerns provided breakfast at no charge.

Very tiny room. There were very few amenities like shampoo, etc. in the bathroom. Again, cutting corners at our expense.

When a hotel starts at "No," that should be a warning to avoid it. This place is clearly in business to rip off the tourists. I would never recommend this hotel to anyone. It's too bad that this hotel ruined our trip to Annecy. We were happy to leave and will think twice about staying at Best Westerns in the future.

Room Tip: Find another place to stay where they care about their guests.
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  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Cologne, Germany
Top Contributor
63 reviews 63 reviews
6 hotel reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed October 20, 2012

We were just overnight in Annecy and so this hotel was good for us. The room is quite small, but very clean and sufficient. The girl at reception was very friendly and helpful when we checked in. I always like when you feel they are approachable right from the start! The location is very convenient to the train station and the center of town. Annecy is a beautiful town that we hope to get back to again. If we were to stay longer I think we would look around for other places to stay just for more room.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 7, 2012

Location very good close to the old town. We had a room on the 7th floor, very small but spotlessly clean--almost gleaming. Corridors to the bedrooms are incredibly narrow! WiFi was free throughout the hotel---but didn't work on the 7th floor. We had booked a parking place, which was located in a nearby underground parking garage. The lights didn't work so we were given a spotlight by the receptionist because it was Saturday and it could not be repaired until Monday.
Breakfast was plentiful but, at 15euros, on the expensive side.
Service OK---this is a sizeable hotel in a sizeable town so as expected.

Room Tip: Don't take too much luggage into your room---they are SMALL
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hotel Carlton

Address: 5 Rue Des Glieres, FR-74000 Annecy, France
Phone Number:
Location: France > Rhone-Alpes > Haute-Savoie > Annecy
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#5 Luxury Hotel in Annecy
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hotel Carlton 4*
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Also Known As:
Best Western Carlton
Best Western Annecy
Annecy Best Western

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