We booked to stay in Le Cocon for 3 nights in July. Even before we arrived, this accommodation was a concern, there were a great number of emails back and forth to organise access and payment, so we already had misgivings, but we thought it would be fine. We drove with our two small children for 6 hours to reach Annecy and arrived at about 6:30pm, we managed to find a carpark, then the entrance to the apartment, we made our way through the rundown, dirty alley and found the key under the mat for the apartment and let ourselves in. There were dishes on the bench in the microscopic kitchen. The bathroom floor was covered in wet towels and bed looked like someone had just left it. We were devastated. We quickly rang another hotel in the area and managed to find alternative accommodation. Emilie's excuse was that she thought we were arriving later and the cleaner had not come yet! Later than 6:30pm! I have still not received my 420 euros back, and have just placed it in the hands of my bank and travel insurer, seeing as Emilie no longer responds to my emails. This was the only bad experience from our recent 5 week holiday.
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