We had spent two weeks in Provence and were looking for a special hotel in which to spend our final night before getting the plane back to Southampton. First impressions good: porter immediately helped us with our baggage and reception staff took us to our room. The foyer does not have a five star "wow, this looks good!" appeal being somewhat cramped. Corridor leads eventually to the excellent outside pool passing bar and TV room; there is a lounge to the left of reception with a pool table, which rather defeats the purpose of a lounge in our view. Lift very small though the big mirror attempts to make it look bigger. (Indoor pool much smaller than outdoor.)
We had a junior suite facing the trees at back of the hotel which was fine for us because we had had enough heat for a while. With no real view to compensate, the room was hardly five star quality. "Suite" is overdoing it a bit: large sofa perhaps an attempt to turn it into a suite but limited space available. The bathroom had seen better days. However, bed very comfortable.
So, on to dinner, in the bistrot which in summer when the weather is fine is tucked away at the end of the large outdoor Michelin star restaurant. (I have just realised that part of the underwhelming foyer experience was the fact that the indoor bistrot is just to the right of the main door and looked very out-of-season, which of course it was but it makes the area look a bit run down.) The hotel has no apparent "heart" to it and some thought needs to be given to this in our view.
The meal made up for it, however. Reasonably priced and excellently served by a knowledgeable waiter who realised my wife did not speak French and therefore addressed her in excellent English. The fourth overall rating "blob" has been awarded in recognition of his excellence. (Hotel, please check who it was serving in the bistrot on 8 September and act appropriately.)
And guess who brought our breakfast to our room the following morning!!
So, in summary, not a bad experience but that fifth star looks a bit tarnished. To make a comparison we will try to get to their hotel at Gordes one day, but will of course check with Tripadvisor first.
(Note to Tripadvisor - you rapped me on the knuckles in relation to my report on the Premier Inn near Southampton airport on the day before we left for Avignon, saying I hadn't written enough so I hope this report puts me nearer the top of the class.)