Took my fiancé here on sat for his birthday and it was terrible. Arrived to our room to find the door handle falling off in the bathroom. All the power sockets were falling out of the wall. The paint work was looking very shabby and peeling off in various places. Had planned to have a long sock in a bath but didn't have hot water. Rang reception and they took 45 mins to acknowledge by coming up to see us only after 4 phone calls. Then had to shower in another room down the hall way because they couldnt fix it. Almost missed restaurant reservation due to slack help.
Returned after to dinner to find our roomsaws way too hot and the air conditioning wasn't able to go cold, so spent the night with the window open, the outside light shinning in and waking to the garbage trucks and street life.
On check out didn't make a fuss but casually mentioned we'd had the trouble and were made to feel bad and that it was our fault. Do Not Stay Here if you can help it,
Gutted to have had such a bad experience as stayed before a few years back and it was actually "New" and not looking very tired with unhelpful reception staff. However have to mention that the concierge guy was very friendly, helpful and understanding.
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- Also Known As:
- New Hotel Marseille Le Pharo