We arrived late in the night & we struggled with our luggages up the 3 steps to Reception. The man & lady at the front desk just sat & watched us struggle. When I asked if there is anyway I could use the luggage trolley parked near Reception, they shook their heads without uttering a word. Then we were told there was nothing to eat at the hotel. We were told to visit the Pizza restaurant across the road which the hotel had requested to stay open that night just to cater to the large group of tourists arriving. When we went there, we were told we could not order soups or pizzas as they had no chefs & were not supposed to be opened. So we settled with pastas.
Upon entering our room, we were greeted with cigarette smell. The air conditioner was not turned on & the stench was worse. There were 2 flies & a couple of mosquitoes swarming the room & I had to swat these pests before settling down. The carpet was badly stained, paint on the wall was peeling. As I was swatting the insects, dust was flying from the wall ledges & light fittings.
Breakfast was poor in a stuffy room. Cereals, fruits, breads were limited. Tables were not cleared & we just had to grab our seats whilst waiting for tables to be cleared.
This is a sign of poor management & the Accor Group should be ashamed to claim this as 4 stars. In my experience, if choosing the Accor Group, I find it is best to stay with either the Ibis or the Novotel. At least I am assured of a consistent standard. The Mercures seem to be a poor cousin of the group, struggling to maintain even a basic standard. However, the management of this Prado Mercure should seriously review if they are keen to keep their guests.
Not recommended at all.
- Official Description (provided by the hotel):
- Hotel featuring 100 airconditioned and soundproofed rooms. Ideally located only 200m from the Parc Chanot Conference and Exhibition Centre and the Rond Point du Prado metro station, the hotel is also within walking distance of the Prado beachesand theVelodrome Stadium. Meal service is available in rooms or even on the terrace. Other features include meeting rooms, business centre and indoor public pay car park. ... more less
- Reservation Options:
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- Also Known As:
- Mercure Marseille Prado Hotel Marseille
- Accor Marseille Prado