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“Excellent” 5 of 5 stars
Review of Sofitel Marseille Vieux-Port

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Sofitel Marseille Vieux-Port
5.0 of 5 Hotel   |   36, boulevard Charles Livon, 13007 Marseille, France   |  
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Ranked #5 of 124 hotels in Marseille
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1,106 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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New York, New York, United States
Top Contributor
52 reviews 52 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 1, 2013

Really lovely property, with sleek, modern design.

Our room was spacious and had a private terrace overlooking the marina, where we enjoyed both an after-dinner brandy and morning coffee.

The lobby bar is hip chill.

The staff was friendly and professional.

I'd stay here again.

Room Tip: We found the view rooms worth the cost.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review, October 8, 2013
Dear Madam,
We thank you for sharing your experience on TripAdvisor. We are sincerely happy that you appreciated our hotel and its design inspired by the Mediterranean Sea, as we want our house to reflect this culture that we hold dearly. We are also glad that you enjoyed the spaciousness of your room and moments of relaxation on your private terrace. We hope that these privileged instants, overlooking the beauty of our marina, will leave you long lasting memories.
Besides, our staff was very touched by the kindness of your words mentioning their friendliness and professionalism. Your satisfaction is their best reward!
We wish to have the occasion to welcome you again soon, in the heart of Marseille,
Best regards,
Gersende GUEIT, Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Quebec, Canada
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 29, 2013

Sofitel Marseille vieux port is from another category. Staff were very helpful from doorman to receptionist to waiters. Rooms with a view on the vieux port is worth the extra, but you also have an exceptional view from the restaurant on 7th floor. Rooms were large and quiet, very good after an overnight flight, ready early with bags in the room. The concierge helped us get around but it is walking distance from the vieux port. Very safe in that area. Breakfast was pricey but amazing. The crowd is mainly business men but I was with my baby and parents and felt welcome anyways. I strongly recommend this hotel.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review, October 5, 2013
Dear Madam, Sir,
We thank you for sharing your opinion on TripAdvisor. We are glad to know that you had a pleasant time at the Sofitel Marseille Vieux Port and that you felt welcome in our phocean city. Besides, our “very helpful” staffs were touched by the kindness of your writings, and for your “strong” recommendation of our hotel. Also, our concierge was happy to know that he was useful for your walk. We are thrilled that you enjoyed the comfort and the calm of our bedroom and its view on the Vieux Port. We hope that you appreciated a sweet rest after your night flight. Finally, we are happy that you found our breakfast “amazing” in front of the beauty of the harbour.
We hope to have the pleasure to welcome you again with your parents and your baby in the heart of our sunny city.
Best regards,
Gersende GUEIT, Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
2 reviews
4 of 5 stars Reviewed September 25, 2013

My husband and I stayed at this hotel for our honeymoon in November 2012 for 3 nights. We started our trip off with 4 nights in Paris and were absolutely exhausted by the time we made it to Marseille. We found Paris to be beautiful, but stressful – we had a very nice hotel there as well but it was about ¼ the size of our room at the Sofitel and more expensive. The location is great for views – but the walk to the port gets a little long if you have to make it multiple times a day – especially if you need to get to the other side, which is part of the reason I did not give 5 stars. This is just the way Marseille is set up though – so if you want to be right where the action is, stay someone closer to the harbor without the views.

This hotel has “American” sized rooms. We had a BEAUTIFUL view of the port. The bed was amazingly comfortable, the shower was luxurious (with multiple shower heads) and the room was very modern and tastefully decorated. We had all the hotel perks; bathrobes, slippers, shower caps, lotions, shampoos, a way to make our own coffee in room, etc We arrived in Marseille on a Sunday, a lot restaurants in town were closed, so we had to order room service for dinner. The hotel restaurant was way out of our budget. The food you can get for room service is only O.K. This is why I did not give 5 stars. I ordered pasta, and it was like a very bland macaroni and cheese. Then again I should have known better, from my experience France does not do pasta well. The room service club sandwich is the best deal at 23 Euro – is a big sandwich that can be shared and made an excellent lunch on an afternoon we did not want to venture out into the rain (because the restaurants in town were so far away). We ventured up to the restaurant on the top level with beautiful harbor views for a glass of wine and dessert one evening. The staff looked at us like we were from another planet for not ordering a full meal, but at 100 Euro for 2 glasses of wine and a shared dessert, it’s all we could afford.

We also made our way down to the spa, hoping to find a hot tub. There was not a hot tub, but there was a semi warm tub, and a warm pool. There were steam rooms and saunas as well. It was a beautiful spa, very nice to have on hand for the guests.

Overall, it was a great experience. Marseille in general was the perfect place to end our honeymoon. Much more low key then Paris and stunning, an absolutely stunning city. La Sofitel Vieux-Port was the perfect place to recuperate from Paris and enjoy being newlyweds.

Room Tip: Ask for harbor views.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review, October 5, 2013
Dear Madam,
We sincerely thank you for sharing your experience on TripAdvisor. First of all, all the team of Sofitel Marseille Vieux Port would like to congratulate you for your weeding.
About your stay in our Hotel, we are deeply sorry that we were not able to offer you a pleasant step in Marseille as it can be.
For your next visit, we want to inform you that there are lots of public transports making the link between the harbour and the Hotel. You can take an electric bus at the cost of 0.50€ which is leaving in front of the Hotel, making the tour of the harbour up to the MUCEM (at the opposite of the Vieux Port). You also have the normal buses like the 83 or taxis. The way to go to the Port, by walking is around 10 to 15 minutes.
We are glad that after the stress that Paris caused you, you had the chance to relax in your room enjoying the ballet of boats going in and out of the old harbour of Marseille… As we like to say, the Sofitel Marseille Vieux Port has got one of the prettiest view of the Vieux Port, so we are really happy that you had the chance to enjoy it for your honeymoon. Besides, the SoSPA is offering a lot of amenities as a steam room, a sauna, massages rooms, a bathing tub etc. but it is true that we do not have a hot tub.
We are also sorry that the room service did not reach your expectations, it used to be known as a really gastronomic cuisine. At the restaurant of the seventh floor, Les Trois Forts which is a famous restaurant, the prices are relative to the quality of the products used. If you want to enjoy good cuisine at more affordable prices the Sofitel offers you the bar Le Carré which is located on the level of the reception with a beautiful view on the harbour.
Hoping to welcome you again soon for a new trip in the south of France,
Best regards,
Gersende GUEIT, Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed September 22, 2013

Booked this hotel for one night in September as we were picking up a cruise ship in Marseille. We travelled from Aix by taxi (it takes about 20 mins and costs about 70 euros). The hotel overlooks the port although we had a room at the back of the hotel (I think a port view costs the earth). Saying that the room was beautiful and very clean & tidy. The service is excellent and you will get your bags etc taken to your room. When we came back from a night in Marseille chocolates had been put on our bed and classical music put on the Bose sound system! Breakfast was included in the price and is worth it for the beautiful view of the old port. We also had afternoon lunch at the hotel's poolside restaurant (again excellent). The pool is also excellent, a right sun trap with excellent poolside service. Had a night out around the old Marseille port. Not the cheapest place (france is very expensive due to the sterling exchange rate) but loads of atmosphere and very friendly.

Room Tip: The fare from the hotel to the commercial port (for cruise ships) is about 35 euros
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review, September 26, 2013
Dear Sir,
We sincerely thank you for sharing your experience on TripAdvisor. We are glad to read that you appreciated the location of our hotel and its unique view on the Vieux Port. For your next stay in Marseille we invite you to reserve by our reservation center who will be please to informed you of the best available price or the promotion for the room with the view on the old port; it sincerely worth it! Maybe next time you will have the chance to enjoy the panorama from your room with the ballet of boats, going in and out of the harbour… Besides, we are delighted that you liked the comfort of your room and the ambiance that we create every night for our guest. Furthermore, for your next stay at our Hotel our concierge will be pleased to suggest you nice activities at affordable prices in the Phocaen city.
We hope to see you soon and we wish you a beautiful day.
Best regards,
Gersende GUEIT, Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
101 reviews 101 reviews
92 hotel reviews
Reviews in 81 cities Reviews in 81 cities
133 helpful votes 133 helpful votes
4 of 5 stars Reviewed September 20, 2013

This is a very comfortable hotel within walking distance of the old port. It looks a bit worn from the outside but sparkles inside and offers superb customer service. Check-in and check-out was extremly smooth, with the most smiles I have seen at a French hotel. My room did not face the port, which I knew before, but was not much of a problem. I would have probably been tempted to book a port-view room if it had had a balcony. The room was nicely appointed, and especially the bathroom with the rainforest shower was a hit. Wifi was fast and reliable, and free. My only concern was the bed, which was on the supersoft side. This made sleeping a bit tough for me. The pool was great; duirng my stay, there were ample empty chairs available to pick and chose.

Taxi from and to the airport on weekends or during night hours is about €60; a bit steep but very fast.

The "Trois Forts" restaurant is very good. Breakfast costs are too high though; I always walked to a cafe/bar half a block away where I could enjoy a good coffee and croissant, for €4.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review, September 26, 2013
Dear Sir,
We sincerely thank you for sharing your experience on TripAdvisor. We are glad to read that you appreciated the location of our hotel and its unique view on the Vieux Port. For your next stay in Marseille we hope that you will choose a room with a balcony offering a magnifique panorama with the ballet of boats, going in and out of the harbour… We dispose of various room’s categories: classics, superiors with view, suites and deluxe with balcony or terrace. Do not hesitate to contact our Reservation Manager who will be delighted to guide you. Besides, we are elated that you liked the comfort of your room and the rainfall shower for a moment of relaxation. Our teams were also very touched by the kindness of your words mentioning that we were the hotel with the most smiles in France; your satisfaction is our best reward!
Nevertheless, we are really disappointing that you did not like the bed and we propose you for your next stay to tell, during the reservation, that you will preferred a harder bed and we will change the mattress for you to be sure that you will pass a beautiful night.
We hope to see you again in our hotel for your next visit in the south of France.
Best regards,
Gersende GUEIT, Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Marseille Vieux-Port

Address: 36, boulevard Charles Livon, 13007 Marseille, France
Phone Number:
Location: France > Provence > Bouches-du-Rhone > Marseille
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Marseille
#2 On the Beach Hotel in Marseille
#2 Business Hotel in Marseille
#3 Spa Hotel in Marseille
#4 Romantic Hotel in Marseille
#4 Luxury Hotel in Marseille
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Marseille Vieux-Port 5*
Official Description (provided by the hotel):
Ideally located at the heart of France's oldest port city, this hotel is a stopover between the Riviera, the Camargue and Lubéron,and a short boat ride away from the Château d'If on its famous island setting and the Calanques. Near La Canebière, the hotel offers an exceptional view over the Vieux-Port. In the evenings, relax in the cozy atmosphere of the L'Odyssée piano bar. ... more   less 
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Also Known As:
Sofitel Marseille Vieux-Port Hotel Marseille
Marseille Sofitel

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