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“Great location and view, some aspects excellent, a few glitches” 4 of 5 stars
Review of Sofitel Marseille Vieux-Port

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Sofitel Marseille Vieux-Port
5.0 of 5 Hotel   |   36, boulevard Charles Livon, 13007 Marseille, France   |  
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Ranked #2 of 123 hotels in Marseille
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1,018 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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Minnesota
2 reviews
4 of 5 stars Reviewed September 25, 2013

My husband and I stayed at this hotel for our honeymoon in November 2012 for 3 nights. We started our trip off with 4 nights in Paris and were absolutely exhausted by the time we made it to Marseille. We found Paris to be beautiful, but stressful – we had a very nice hotel there as well but it was about ¼ the size of our room at the Sofitel and more expensive. The location is great for views – but the walk to the port gets a little long if you have to make it multiple times a day – especially if you need to get to the other side, which is part of the reason I did not give 5 stars. This is just the way Marseille is set up though – so if you want to be right where the action is, stay someone closer to the harbor without the views.

This hotel has “American” sized rooms. We had a BEAUTIFUL view of the port. The bed was amazingly comfortable, the shower was luxurious (with multiple shower heads) and the room was very modern and tastefully decorated. We had all the hotel perks; bathrobes, slippers, shower caps, lotions, shampoos, a way to make our own coffee in room, etc We arrived in Marseille on a Sunday, a lot restaurants in town were closed, so we had to order room service for dinner. The hotel restaurant was way out of our budget. The food you can get for room service is only O.K. This is why I did not give 5 stars. I ordered pasta, and it was like a very bland macaroni and cheese. Then again I should have known better, from my experience France does not do pasta well. The room service club sandwich is the best deal at 23 Euro – is a big sandwich that can be shared and made an excellent lunch on an afternoon we did not want to venture out into the rain (because the restaurants in town were so far away). We ventured up to the restaurant on the top level with beautiful harbor views for a glass of wine and dessert one evening. The staff looked at us like we were from another planet for not ordering a full meal, but at 100 Euro for 2 glasses of wine and a shared dessert, it’s all we could afford.

We also made our way down to the spa, hoping to find a hot tub. There was not a hot tub, but there was a semi warm tub, and a warm pool. There were steam rooms and saunas as well. It was a beautiful spa, very nice to have on hand for the guests.

Overall, it was a great experience. Marseille in general was the perfect place to end our honeymoon. Much more low key then Paris and stunning, an absolutely stunning city. La Sofitel Vieux-Port was the perfect place to recuperate from Paris and enjoy being newlyweds.

Room Tip: Ask for harbor views.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review, October 5, 2013
Dear Madam,
We sincerely thank you for sharing your experience on TripAdvisor. First of all, all the team of Sofitel Marseille Vieux Port would like to congratulate you for your weeding.
About your stay in our Hotel, we are deeply sorry that we were not able to offer you a pleasant step in Marseille as it can be.
For your next visit, we want to inform you that there are lots of public transports making the link between the harbour and the Hotel. You can take an electric bus at the cost of 0.50€ which is leaving in front of the Hotel, making the tour of the harbour up to the MUCEM (at the opposite of the Vieux Port). You also have the normal buses like the 83 or taxis. The way to go to the Port, by walking is around 10 to 15 minutes.
We are glad that after the stress that Paris caused you, you had the chance to relax in your room enjoying the ballet of boats going in and out of the old harbour of Marseille… As we like to say, the Sofitel Marseille Vieux Port has got one of the prettiest view of the Vieux Port, so we are really happy that you had the chance to enjoy it for your honeymoon. Besides, the SoSPA is offering a lot of amenities as a steam room, a sauna, massages rooms, a bathing tub etc. but it is true that we do not have a hot tub.
We are also sorry that the room service did not reach your expectations, it used to be known as a really gastronomic cuisine. At the restaurant of the seventh floor, Les Trois Forts which is a famous restaurant, the prices are relative to the quality of the products used. If you want to enjoy good cuisine at more affordable prices the Sofitel offers you the bar Le Carré which is located on the level of the reception with a beautiful view on the harbour.
Hoping to welcome you again soon for a new trip in the south of France,
Best regards,
Gersende GUEIT, Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 22, 2013

Booked this hotel for one night in September as we were picking up a cruise ship in Marseille. We travelled from Aix by taxi (it takes about 20 mins and costs about 70 euros). The hotel overlooks the port although we had a room at the back of the hotel (I think a port view costs the earth). Saying that the room was beautiful and very clean & tidy. The service is excellent and you will get your bags etc taken to your room. When we came back from a night in Marseille chocolates had been put on our bed and classical music put on the Bose sound system! Breakfast was included in the price and is worth it for the beautiful view of the old port. We also had afternoon lunch at the hotel's poolside restaurant (again excellent). The pool is also excellent, a right sun trap with excellent poolside service. Had a night out around the old Marseille port. Not the cheapest place (france is very expensive due to the sterling exchange rate) but loads of atmosphere and very friendly.

Room Tip: The fare from the hotel to the commercial port (for cruise ships) is about 35 euros
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review, September 26, 2013
Dear Sir,
We sincerely thank you for sharing your experience on TripAdvisor. We are glad to read that you appreciated the location of our hotel and its unique view on the Vieux Port. For your next stay in Marseille we invite you to reserve by our reservation center who will be please to informed you of the best available price or the promotion for the room with the view on the old port; it sincerely worth it! Maybe next time you will have the chance to enjoy the panorama from your room with the ballet of boats, going in and out of the harbour… Besides, we are delighted that you liked the comfort of your room and the ambiance that we create every night for our guest. Furthermore, for your next stay at our Hotel our concierge will be pleased to suggest you nice activities at affordable prices in the Phocaen city.
We hope to see you soon and we wish you a beautiful day.
Best regards,
Gersende GUEIT, Quality Manager
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Washington DC, District of Columbia
Top Contributor
100 reviews 100 reviews
91 hotel reviews
Reviews in 80 cities Reviews in 80 cities
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed September 20, 2013

This is a very comfortable hotel within walking distance of the old port. It looks a bit worn from the outside but sparkles inside and offers superb customer service. Check-in and check-out was extremly smooth, with the most smiles I have seen at a French hotel. My room did not face the port, which I knew before, but was not much of a problem. I would have probably been tempted to book a port-view room if it had had a balcony. The room was nicely appointed, and especially the bathroom with the rainforest shower was a hit. Wifi was fast and reliable, and free. My only concern was the bed, which was on the supersoft side. This made sleeping a bit tough for me. The pool was great; duirng my stay, there were ample empty chairs available to pick and chose.

Taxi from and to the airport on weekends or during night hours is about €60; a bit steep but very fast.

The "Trois Forts" restaurant is very good. Breakfast costs are too high though; I always walked to a cafe/bar half a block away where I could enjoy a good coffee and croissant, for €4.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review, September 26, 2013
Dear Sir,
We sincerely thank you for sharing your experience on TripAdvisor. We are glad to read that you appreciated the location of our hotel and its unique view on the Vieux Port. For your next stay in Marseille we hope that you will choose a room with a balcony offering a magnifique panorama with the ballet of boats, going in and out of the harbour… We dispose of various room’s categories: classics, superiors with view, suites and deluxe with balcony or terrace. Do not hesitate to contact our Reservation Manager who will be delighted to guide you. Besides, we are elated that you liked the comfort of your room and the rainfall shower for a moment of relaxation. Our teams were also very touched by the kindness of your words mentioning that we were the hotel with the most smiles in France; your satisfaction is our best reward!
Nevertheless, we are really disappointing that you did not like the bed and we propose you for your next stay to tell, during the reservation, that you will preferred a harder bed and we will change the mattress for you to be sure that you will pass a beautiful night.
We hope to see you again in our hotel for your next visit in the south of France.
Best regards,
Gersende GUEIT, Quality Manager
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Barcelona, Spain
Top Contributor
235 reviews 235 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
136 helpful votes 136 helpful votes
5 of 5 stars Reviewed September 17, 2013

This is definitely a place to stay, it is modern with beautiful view, the staff was professional, helpful, friendly and courteous. Everything was well presented and spic 'n span from the lobby to the room.
The bed was with an extra thick and soft goose down mattress which was so comfortable just like sleeping on clouds:-). The towels and bathrobes were white and clean without any dust and smells form the cleaning products. The bathroom was well stocked with Hermēs products and new towels were provided and room was tidied up at turndown service.
Our room didn't have the great view of the port but we sure enjoyed it at breakfast though. Their breakfast buffet tables were abundantly filled with so many fresh items and very pleasing to the eyes. But best of all, the panoramic view of the old port from the breakfast room, made me enjoyed breakfast even more than usual.

Having said all that, there were two things I didn't like: firstly it was the valet parking, they were not on top of things when we pulled up and waited behind 2 cars and they didn't even notice our arrival until I got out the car and flag one of the guys down, not very classy like the place I must say. However, once we got their attention, they were very prompt at taking care of our luggage and car.
Secondly, the hot water in the shower was not hot enough, it was lukewarm even though we turned it to the max. Luckily the weather was not cold otherwise it would have been disastrous....

Apart from those two things, everything was superb and highly recommended.

Double room runs €300 and breakfast is €26.

(Marked the Spa by mistake, couldn't unmark it:-(

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review, September 24, 2013
Dear Madam,
We sincerely thank you for sharing your experience on TripAdvisor. We are very thrilled to read that you appreciated your stay among us with the beautiful view on the harbour.
Our teams were very touched by the kindness of your comment evoking their professionalism, helpfulness, friendliness and courtesy. They work harder everyday to offer you the best quality of services. Your satisfaction is their best reward!
We are also very happy that you enjoyed our bedding MyBed and that you found it so comfortable you felt like you were “sleeping on clouds”. We must admit that we have designed it to provide a little cocoon of sweetness, so we can not be gladder after reading your note!
Finally, we are pleased that you liked our breakfast and bathroom. We hope that these experiences will leave you with beautiful memories of your stopover in Marseille.
Nevertheless, we regret that our valet service did not meet your expectations. In this period, there is a high demand and they are sincerely doing their best to avoid waiting times; we are very sorry for this inconvenience.
Besides, we are saddened that the water temperature did not provide you with the best comfort. We want every guest to spend a moment of relaxation in our facilities and deplore when it does not occur. We invite you to contact our technical staff during your next stay if it happens again.
Hoping to welcome you again soon for a new trip in the south of France,
Best regards,
Gersende GUEIT, Quality Manager
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Andorra, Spain
Top Contributor
420 reviews 420 reviews
86 hotel reviews
Reviews in 109 cities Reviews in 109 cities
230 helpful votes 230 helpful votes
3 of 5 stars Reviewed September 17, 2013

This is the Renault Velsatis of hotels . Has all the things to tick all the boxes looks pretty good but in reality the whole place fails

Firstly valet parking , tiny area jammed up with taxis waited 20 mins for anyone to take the car.

Checkin slowed up by IT failure

One of three lifts doesnt work so endless wait for lift

The shower everything counter intuitive.....very French you turn taps wrong way and getting hot water extremely difficult

Lumpy bed

But yes the toiletries we very nice

For over 300 euros a night i will give a miss next time

  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review, September 24, 2013
Dear Sir,
We thank you for sharing your experience on TripAdvisor. We are sincerely saddened to read that your stay among us did not meet your expectations. We are deeply sorry for the disappointment caused by some of our services. We have well taken into account your remarks and have transmitted them to the departments concerned. Regarding our bedding Mybed, which is usually appreciated by our guests, we regret that you could not enjoy a moment of rest in the little cocoon of sweetness we wanted it to be.
We hope that, despite these inconveniences, you spent a pleasant stay in the heart of Marseille. Hoping to welcome you again soon to prove you that your experience is totally unusual in our home.
Best regards,
Gersende GUEIT, Quality Manager
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Melbourne
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 15, 2013

Wow. Just finished a two day trip to marseille staying at the Sofitel and I could not be more impressed.

We had a room with a balcony looking directly down the port. The view is amazing. With so much going on there you could spend a lot of time on the balcony just watching life of the port.

The rooms were spotless and the bathrooms well stocked. Towels were always replaced in the evening and the room freshened. Staff were also very helpful.

We ate at the restaurant which was also very good (and an even better view). The cheese at the end was probably the highlight with a large selection of regional cheeses to choose from.

Overall it's tough to fault the Sofitel and will certainly stay there if given the chance.

One more thing, Marseilles seems to get an incredibly bad view from people who have not been there. This just is not the case! People were warm and friendly and would all speak English if required. The port is picturesque and the view from then basicalla is amazing. We always felt very safe there too.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GUEIT G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review, October 5, 2013
Madam, Sir,
We warmly thank you for this lovely review. We are sincerely happy that you spent a pleasant stay among us and that you enjoyed our beautiful city. We are glad that our panoramic view amazed you and that you appreciated the ballet of boat going in and out of the old port…
Moreover, we are proud that our staff incarnates the values of helpfulness and courtesy which are standards of Sofitel. Your satisfaction is our best reward!
Looking forward to impress you again,
Warm regards,
Gersende GUEIT, Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sofitel Marseille Vieux-Port

Address: 36, boulevard Charles Livon, 13007 Marseille, France
Phone Number:
Location: France > Provence > Bouches-du-Rhone > Marseille
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Marseille
#1 Family Hotel in Marseille
#1 Luxury Hotel in Marseille
#1 On the Beach Hotel in Marseille
#1 Business Hotel in Marseille
#2 Romantic Hotel in Marseille
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Marseille Vieux-Port 5*
Official Description (provided by the hotel):
Ideally located at the heart of France's oldest port city, this hotel is a stopover between the Riviera, the Camargue and Lubéron,and a short boat ride away from the Château d'If on its famous island setting and the Calanques. Near La Canebière, the hotel offers an exceptional view over the Vieux-Port. In the evenings, relax in the cozy atmosphere of the L'Odyssée piano bar. ... more   less 
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Also Known As:
Sofitel Marseille Vieux-Port Hotel Marseille
Marseille Sofitel

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