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Sofitel Marseille Vieux-Port: Traveler Reviews

5.0 of 5
36, boulevard Charles Livon, 13007 Marseille, France
Hotel amenities
Sofitel Marseille Vieux-Port
Ranked #1 of 124 hotels in Marseille
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632 reviews from our community

Traveler rating
    394
    169
    47
    15
    7
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Families
74
 
Couples
330
 
Solo
42
 
Business
107
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Montreal, Canada
Top Contributor
52 reviews 52 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
37 helpful votes 37 helpful votes
“Just good comments about this hotel.”
5 of 5 stars Reviewed December 12, 2012

Our short stay at this Sofitel Marseille Vieux-Port was very pleasant. Valet service was efficient. The young lady at Reception was professional and courteous.
Our room with a terrace was spacious, clean, well appointed, overlooking the Vieux-Port... what a beautiful view!
They told us they won a price for best breakfast in France - it was indeed excellent.
We have only good comments about this hotel and - if in Marseilles again - we would consider staying there once more.

Room Tip: Room facing the Vieux-Port (Old Port) is best.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
northern California
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
“Awesome hotel, but there's a caveat for non-smokers”
4 of 5 stars Reviewed December 9, 2012

Great world-class hotel, perfect location, stellar views of the Old Port (Vieux Port) at sunrise and sunset, and sympathetic and genuinely helpful concierges. The Sofitel also has a superb rooftop restaurant.

However, if you a non-smoker and get a room with a outside terrace, note that only the ROOM is non-smoking. After a couple of nights spoiled by other guests smoking on their adjoining terraces, I specifically asked if smoking is permitted there--it is.

I travel enough to understand that attitudes about smoking are different in different parts of the world but it would have been nice if this was disclosed ahead of time. Not sure how Sofitel can get away with calling the rooms "non-smoking" when smoke drifts into the room if you leave the door open even a crack.

I would definitely stay here again, but would not pay the big bucks for a terrace room again.

Room Tip: Get room with a water view, just not one with a terrace.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Athens, Gree
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Gr8...if you are not into sports!”
5 of 5 stars Reviewed December 7, 2012

It is really hard to say something negative about this hotel. The staff is extremely polite and helpful, the restaurant is great, and is situated on a perfect spot if you are a runner!
The only negative comments I can have is about the breakfast (only had 1 cheese!!!) that does not have a wide choice of products, the eternity it takes to get a taxi, the poorly equipped gym, and the "late" opening hours of the Spa.

To get a better price for your room....use the web!

Room Tip: Pay the extra Eur. 50 to get a port view!!!
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gersende G, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this review
January 22, 2013
Dear Madam, Dear Sir,
Thank you for your comments about our hotel’s services. We are very happy you enjoyed your stay even though you did find negative things. First of all for the choice of cheese for our breakfast, it is true that we offer a single type of cheese each day, but do know that if your wish to have more, you can ask our staff and a whole platter of different cheeses can be presented to you. Regarding our taxi service, we work with an outside company which means we are dependant on them being on time and it is true that sometimes, due to the traffic, taxis, can take a few more minutes to arrive. There again, if you wish you can order your taxi in advance in order for us to plan its arrival better. Thank you again for pointing these problems these problems out. It will help us to improve our service and we hope top welcome you in Marseille again.
King Regards,
Guest Experience Assistant
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Kingston, Saint Andrew, Jamaica
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Great experience”
5 of 5 stars Reviewed December 1, 2012

The Sofitel is an excellent hotel. You get value for your money..great breakfast and that view is simply magnificent.

This has been the fifth time I have stayed un this hotel and my experience has always been a great one.
The cost is not cheap,but your experience and amenities are well worth your stay.

Had a great stay.

Will definitely go again

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rio de Janeiro, RJ
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
“Loved it”
5 of 5 stars Reviewed November 27, 2012

Well located, wonderful view and a kind staff. The bar has great tapas at excellent price. The room is big, stilysh and modern. They received us with regional candies in the room. The bathroom is enormous and has Hermes samples.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SofitelGG, Chargée de qualité at Sofitel Marseille Vieux-Port, responded to this review
December 10, 2012
Dear Madam,
I am happy you enjoyed your stay with us and the quality of our hotel's services. The entire team of the Sofitel Marseille Vieux Port warmly thanks you for the kindness of your words. Your comments are very precious to us. Your satisfaction is our best reward!
We are looking forward to welcoming you again for your next trip in the South of France.
Best regards,
Quality Assistant
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Additional Information about Sofitel Marseille Vieux-Port

Also Known As:
Sofitel Marseille Vieux-Port Hotel Marseille
Sofitel Marseille Vieux-Port Hotel
Sofitel Marseille Vieux Port
Sofitel Marseille
Marseille Sofitel
Address: 36, boulevard Charles Livon, 13007 Marseille, France
Region: France > Provence > Bouches-du-Rhone > Marseille
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotels in Marseille
#1 Family Hotels in Marseille
#2 Business Hotels in Marseille
#5 Romantic Hotels in Marseille
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Ideally located at the heart of France's oldest port city, this hotel is a stopover between the Riviera, the Camargue and Lubéron,and a short boat ride away from the Château d'If on its famous island setting and the Calanques. Near La Canebière, the hotel offers an exceptional view over the Vieux-Port. In the evenings, relax in the cozy atmosphere of the L'Odyssée piano bar. ... more   less 
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