Standard quality hotel which benefits from being new. Decked out with modern Danish furnishings, which I normally love but somehow sit uncomfortably here, giving the space a cold, artificial feel. The reception staff are standing up behind two tiny counters (maître d’ style) at the back of the room which makes them look uncomfortable in turn. The furnishings are a little form over function. If you sit at the side tables in the breakfast room, you are guaranteed to bump your head on the low-hung lamps (more than once, if you’re like me) and there is not enough space between those tables.
Good room size (grey/yellow colour scheme in my case) and very nice to have free water provided in the room and lots of space to unpack. Comfortable bed, lumpy cheap synthetic pillows. Polycotton sheets.
I found breakfast disappointing. I get the impression they might be understaffed. In any case, service is non-existent to brusque. Food is fine but the selection is not great and does not get topped up in time. Guests are left to get on with it. This morning sample: big designer hot water container for teapots (nice touch: Kusmi tea and teapots) was empty, as it was yesterday and the day before – guests were instructed to use the coffee machine instead. I took the last of the teapots. Two remaining had no inner baskets for tea. I also took the last of the mini-croissants. I stayed three nights and today was the first time I saw little plates next to the self-serve Bonne Maman jam pots. Yesterday there were 2 types of cheese, 4 types of ham/salami but this morning inexplicably only 1 and 3, respectively. Fresh vegetables limited to minitomatoes. Good whole fruit selection. (Was not tempted by the hot food: scrambled eggs, bacon, sausages, potatoes.) Nothing comes with a description, which meant I took what I thought was a ready-boiled egg and it turned out to be raw. I then tried to make a boiled egg, by plunging another into the special machine. When I did so, I noticed the water came up to half the egg (container was 85% empty). I asked the only person serving, who impatiently said: Moment, Madame! and went off to wipe some tables. Someone from the kitchen appeared a few minutes later and topped the thing up with cold water. I took my egg out 11 minutes later. It was still too raw to eat. I gave up. Staff could be heard arguing in the kitchen.
Disappointing in a land known for good bread, the selection here is home-baked-from-frozen baguettes, one type of healthier bread, and mini Viennoiserie: croissants, pain au raisin, pain au chocolat and ready minimuffins.
Room for improvement: both breakfast and service.
Similarly, housekeeping staff entered the room without knocking to find me in underwear. It would be nice if all staff displayed more customer focus.
The location is pretty good on one of the main avenues of town (very small windows in room out onto busy street), right outside the metro stop. It takes about an hour to walk to the old port. Good location for the Le Corbusier building and the bus 21 to Luminy for the hike to impressive Calanques beach. A clothes and accessories market operates in front of the hotel in the mornings, and changes into fish and fruit further to the right. There are two organic delis in that direction, too.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.