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“Never Again” 1 of 5 stars
Review of New Hotel Saint Charles

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New Hotel Saint Charles
3.0 of 5 Hotel   |   4, Allees Leon Gambetta, 13001 Marseille, France   |  
Hotel amenities
Ranked #84 of 123 Hotels in Marseille
Tourists escaping France
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Never Again”
1 of 5 stars Reviewed October 25, 2010

We read the reviews about this hotel but thought as it was near the train station we would give it a go.. The only good thing about it was we got free WIFI - but if you were above the 1st floor you would have to go down to the lobby. The bed was slopping down so we had to sleep with our heads where your feet should be. We were also charged a city tax - we don't mind paying this but there was ubiquitous doggy dodo and very large piles of stinking rubbish on every street corner so we were unsure what the tax is for...What a disgraceful biohazard we have just experienced in Marseille.

  • Stayed October 2010, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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295 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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English first
Salt Lake City, Utah
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 14, 2010

Don't do it. You couldn't pay me to go back. Dingy, gross little rooms, horrendous neighborhood, no wifi and so noisy that a decent night's sleep is impossible.

  • Stayed October 2010, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
2 reviews
Reviews in 2 cities Reviews in 2 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed October 13, 2010

It was an idea to spend a nice weekend in Marseille with my friend! As usual I was attentively looking for a good hotel. We wanted good location, minimum 3 stars, quite and comfortable with breakfast! The New Hotel Select seemed to be a hotel of choice!
Indeed, the location is excellent (near the Old Port, right in the heart of the historical center). However, the staff is quite unfriendly. We were waiting for 20 minutes at the reception, while the guy just was watching the computer. Ok, we received the key (only one electronic card for both of us(!)) and went to room. The corridor was extremely dark with black or dark gray tissue all over the walls and ceiling! The room was quite big, but the air was very fusty! The air conditioning was NOT working (it was making only the noise, wind and smell). The equipment in the bathroom was old! No hair drier! The bath was partly with rust. In order to breathe we opened the window! But it is necessary to mention that it was not possible to sleep with open window in the morning due to the fact that the hotel is standing on quite a noise street!!!
When in the evening we decided to go out and to relax in the clubs we were surprised upon coming back. The person at the reception was sleeping... right on the floor just with the blanket and pillow! So, we needed to knock and to ring and of course he was very angry with us! But it should be mentioned that the hotel has 3 stars and is opened 24 hours with a night porter! So, how he could sleep and be dissatisfied???
But more terrible was the fact that on Sunday we discovered suddenly the presence of unnumbered quantity of hemipterans in our bed!!!!! And then I 've got extremely powerful allergy all over the hands and the legs! I was very angry! Hemipterans in the 3 stars hotel in Europe in 21 century??????? Dont believe?? Look at the photo ( I specially took it with the hotel card)!!!! And what was the answer at the reception??? They only changed the room! Without any apologies! then we demanded for the manager! But she arrived only on Monday! And if as a normal persons we left the hotel at sunday we would never have any contact with manager!
As a result: corrupted weekend, allergy, the apologies under demand and a compensation of the one night price!
Do you want this? I would not recommend this hotel even to the enemy!

  • Stayed October 2010, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boonton, New Jersey
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 9, 2010

very clean, safe quiet hotel walking distance to the gare.
neighborhood not the greatest maybe but good location.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odense, Denmark
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 5, 2010

Just got back after 7 days in dramatic and sunny Marseille, where me and my partner spend 7 nights in The New Hotel Select. We must say, we were really surprised by the good service, the fine room and the central location. We paid 50 euros pr. night, and that was a really good bargain. The staff was helpfull and paid a lot of attention to our security and wellness, because it is indeed - especially by night - an unsafe area, the hotel is situated in close to the central station and the red light district in the big and hustling city of Marseille.The room was small, but the aircon was good, we got new towels every day. Don't hesitate to book this hotel, as long as you know, that Marseille is no purposebuilt leisure-paradis without dangers and challenges. In fact, that's what is so charming about Marseille: You can meet several different continents, nice beaches, chaotic traffic, good food and a colourful bite of french everydaylife just oustside your hotel door.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Germany
Senior Contributor
35 reviews 35 reviews
34 hotel reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 27, 2010

The "New Hotel Select" is one of four hotels of the newhotel hotel group in Marseille, and I rate it best value-for-money. Its location is really great if you are in Marseille for a city trip: You can easily walk from Gare St. Charles, were you probably arrive when you come by air. You can easily walk to Vieux Port, one of the main tourist attractions with all its great restaurants around. And you can easily walk to the main shopping area of Marseille, it is just around the corner, where you also find tram and metro stations.

The rooms are nothing special, their sole purpose is to have a place sleep and shower. Equipped with a small washing basin, a combined bath tube/shower and a toilet, the bath room offers all you need, it also includes small amenities like soap, shampoo and shower gel. A hair dryer is not provided.

The bedroom contains the typical french bed, a very small writing desk with a chair, an arm chair and a small wardrobe. Although the staff put some efforts in details and decoration, the atmosphere of the room is average.

Check-in-staff is friendly, efficient and very helpful. They allow for early check-in, as far as they have a room ready, and are more than willing to store your luggage upon checkout until you really have to leave the city. At the lobby, the hotel provied free and working wifi.

There is no minibar or bar at the hotel, but you really don't need that service, because all around the hotel are plenty of cafes and bars, some of them closing very late at night.

The Prado beach is easy to get to, take the metro around the corner, switch to the bus four stations later, and in less than 20 minutes door-to-door you swim in the Mediterranean Sea.

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 7, 2010 via mobile

AVOID AT ALL COSTS
We couldn't even stay one night in the filthy room. No A/C, filthy walls, holes in the walls, large gaps in the plasterwork. Terrible area. I'd be suspect of any good reviews. The story is it's being renovated - I don't believe it.

Seriously, look elsewhere. And choose a better area too.

  • Stayed July 2010
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New Hotel Saint Charles

Address: 4, Allees Leon Gambetta, 13001 Marseille, France
Location: France > Provence > Bouches-du-Rhone > Marseille
Amenities:
Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #84 of 123 Hotels in Marseille
Price Range (Based on Average Rates): $
Hotel Class:3 star — New Hotel Saint Charles 3*
Number of rooms: 60
Official Description (provided by the hotel):
Modern hotel with comfortable accommodations; multilingual staff; located in the downtown area; 25 km from Provence MRS airport. ... more   less 
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Also Known As:
New Hotel Marseille

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