Just let you know that I arrived on saturday nigth, but the service has been the worst I have received in my life. As we saw there was restaurant on site, we decided to go for dinner, but there was only pasta for dinner, nothing else. I dont like to have pasta for dinner, so I couldn´t get anything else.
Second and worst, We called to reception desk as room was very cold and central heat was not working. Response from reception: Central heat is off and if you have cold, come and get a blanket at reception.............So, excellent service!!!!!je,je,je....
On the positive way, hote is new and is located not so far from the old port and centre of marseille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We come to you concerning your stay in our hotel.
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Firstly we wish to inform you that our concept of restaurant Cafe Pasta & Co. has evolved, and today we offer card of 9 delicious Pizza.
About the inconvenience that you had in your room with the temperature, we would like to introduce you our apologies. Indeed, when one of our customers in the cold in his room, we want at his disposal in reception and radiator cover-up.
We are sorry that the way our team has handled your request you have offended. We will educate our team on how to meet the needs of our customers.
We hope to see you soon in our establishment.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.