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“Excellent service and location but average rooms” 4 of 5 stars
Review of Hotel La Residence de la Pinede

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Hotel La Residence de la Pinede
5.0 of 5 Hotel   |   Plage de la Bouillaisse, 83992 Saint-Tropez, France   |  
Hotel amenities
Ranked #9 of 75 hotels in Saint-Tropez
Houston, Texas
Top Contributor
83 reviews 83 reviews
52 hotel reviews
Reviews in 48 cities Reviews in 48 cities
53 helpful votes 53 helpful votes
“Excellent service and location but average rooms”
4 of 5 stars Reviewed June 14, 2013 via mobile

The location can't be beat. There is a small private beach and it's a short 10 minute walk to town. There is also a shuttle that runs until midnight if you aren't in the mood to walk. The service is excellent. Everyone is extremely friendly, nice and professional. However, the rooms are average. Our standard room had the toilet in one corner of our bedroom and the sink/tub in the opposite corner. I haven't ever encountered this and thought it was bizarre. Other than that, the room was spacious and clean. We appreciated that Internet was included, but other than that, the prices for food are outrageous (especially room service). I guess it's because the restaurant is a three Michelin starred establishment, but it would be nice to have other options.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORaveyre, Directeur général at Hotel La Residence de la Pinede, responded to this review, June 19, 2013
Dear Sir,

Many thanks for your review on Trip Advisor, it was nice talking to you upon your departure too.

All your comments have been taken well onto account and be assured that we will do our utmost to fully satisfy your next visit.

Best regards,

Olivier Raveyre
Directeur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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69 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Norway
Top Contributor
77 reviews 77 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed May 9, 2013

My wife and I drove from Theoule to have lunch at the restaurant of this hotel. We had seen good reviews, but were really overwhelmed by the kind of service and food we were served. The food was just superb, beautifully served from a good menu offerering the very best that France has to offer. First class ingrediences. I do agree with other visitors that what really stands out are the OUTSTANDING staff, who do their jobs with panache and a genuine desire to please. Ok, it is expensive, but it is worth every eurocent! Congratulations on Your Third Michelin star, it is well deserved! We will be back, and stay in the hotel to have more time to enjoy this!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectionGeneral, Directeur général at Hotel La Residence de la Pinede, responded to this review, May 10, 2013
Thank you for such an excellent review!

Indeed the team is dedicated to provide a genuine and warm personalised service. I am very pleased you felt it whilst experiencing La Résidence de la Pinède.

Look foward to welcoming you back soon.

Best regards,

Olivier RAVEYRE
Directeur
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Turin, Italy
Top Contributor
60 reviews 60 reviews
9 hotel reviews
Reviews in 30 cities Reviews in 30 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 22, 2013

We had such a wonderful stay we can't stop talking about it. The property is lovely and very well maintained. It's immaculate. The staff is beyond excellent. They were not only professional and efficient, they were warm and kind and made us feel special. We were impressed with the entire experience. The location has to be the best in St. Tropez. It's right on a private beach and a very short walk to shops and restaurants and Old St.Tropez. They also have a shuttle that will take you into town. We used the shuttle and the driver was very helpful by telling us a bit about the town and offered to pick us up anytime. Our room was very nice and had a great view of the beach. It was comfortable and included nice amenities. Both restaurants were excellent (reviewed separately). We're already planning another trip.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectionGeneral, Directeur général at Hotel La Residence de la Pinede, responded to this review, April 27, 2013
Dear Madam,

Many thanks for the great review you took the time to write about your recent stay at La Résidence de la Pinède. Our team is dedicated to deliver a warm and personalised service and I am very pleased that you felt it whilst staying with us. I will pass on your comments to all colleagues, which I am sure will be thrilled to read that their work was so well appreciated.
I look forward the pleasure to welcoming you back very soon.

Best regards,

Olivier Raveyre
Hotel Manager
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 5, 2013

Very refined. Perfect food and excellent staff. You could not ask for much more. I should have come to this beautiful restaurant many years ago. It deserves the michelin stars! I will be back during the summer months if I can get a reservation. Highly recommend!!!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectionGeneral, Directeur général at Hotel La Residence de la Pinede, responded to this review, April 27, 2013
Thank you for this excellent feedback and recommending La Résidence de la Pinède to the tripadvisor community . Regards, Olivier Raveyre
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Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 16, 2013 via mobile

The best "hotel" I be ever been. I be felt like home. The staff is highly trainee and everyone can makes you feel like Royalty. I hope I can go there again to enjoy this special and perfect place in the world .
Classy, luxury, shinny, with everything you can need or just the calm by the sea: a hard thing to get nowadays....... And of course it's ok it's expensive so they can keep the target of their guest!
Do start to save and please go here or just have a tea by the fantastic swimming pool in front of the sea in Saint Tropez: The unique place in France

Stayed March 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectionGeneral, Directeur général at Hotel La Residence de la Pinede, responded to this review, April 27, 2013
Thank you very much for this excellent feedback and look forward to welcoming you back soon at La Pinède. Best regards. Olivier Raveyre
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 17, 2012

This really is a lovely hotel with very friendly staff. The prices are sky high but we were aware of that before we went. What was, however, unforgivable was to be made to feel cheap when we had dinner at the restaurant, particularly when we were spending the best part of €5,000 to stay there. Regretably, when we booked we chose an option which included a dinner for two. What we did not know was that this meant we were restricted to the set menu which consisted of four fish courses. Much as we like fish we did want a meat course. When we asked for this the waiter had to go away and check if this would be "ok". While he did come back with a couple of very limited options we really did feel like we were those people who had arrived with the disount tokens and you are being accomodated rather than welcomed. A small thing in many ways but it is these things that can make the difference when you are spending hard earned money.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectionGeneral, Directeur général at Hotel La Residence de la Pinede, responded to this review, February 4, 2013
Many thanks for taking the time to share your impression about your recent stay at La Résidence de La Pinède. I am very sorry that your experience at La Vague d'Or was not up to your expectations. Indeed, our packages include a set diner menu, which is orientated on sea food. Our Restaurant Manager is always very attentive to our clients preferences and I regret that the alternative offered was not sufficient. Your satisfaction is our prime concern and be assured that they did not mean to make you feel that way. Also some corrective action will be taken to avoid reoccurence. Please do not hesitate to contact me directly should you consider returning and I will ensure you are spending a memorable time with us. Olivier Raveyre. Manager
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boonton
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 16, 2012

Petit accommodations fit into this lovely boutique hotel. It is located just outside of the center of the ville,which is within walking distance. The staff is very attentive and professional. The most outstanding feature is the 2 Michelin star rated restaurant.
We have dined in many of the outstanding restaurants in NYC and Paris; and can honestly say chef Arnaud is among the best. The flavors, presentation and creativity are sensational. He is absolutely deserving of this 2 star rating. We dined there our 1st night and will go back again during our stay.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectionGeneral, Directeur général at Hotel La Residence de la Pinede, responded to this review, February 4, 2013
Our sincere gratitude for this wonderfull comment left on tripadvisor about your recent stay. Your very kind words will be passed on to Arnaud. We look forward to welcoming you back at La Résidence de La Pinède. Olivier Raveyre
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel La Residence de la Pinede

Also Known As:
Residence De La Pinede Hotel
Address: Plage de la Bouillaisse, 83992 Saint-Tropez, France
Location: France > Provence > French Riviera - Cote d'Azur > Saint-Tropez
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Saint-Tropez
#5 Luxury Hotel in Saint-Tropez
#7 Family Hotel in Saint-Tropez
#10 Romantic Hotel in Saint-Tropez
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel La Residence de la Pinede 5*
Reservation Options:
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