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“Good if you do not need Internet connection” 3 of 5 stars
Review of Hotel Excelsior

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Hotel Excelsior
3.0 of 5 Hotel   |   Promenade Rene Coty, 83700 Saint-Raphael, France   |  
Hotel amenities
Ranked #12 of 44 Hotels in Saint-Raphael
Brussels, Belgium
Senior Contributor
31 reviews 31 reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
“Good if you do not need Internet connection”
3 of 5 stars Reviewed May 25, 2014

Hotel and people are nice ; rooms are clean and comfortable. Located right in the center. But it is a shame that the hotel has a bad internet connection ; it is Impossible to connect properly, I haven't been able to use my email at all (coming in my mailbox on Mac) and even connecting to a simple website takes ages, that has been a considerable waste of time !!!! I don't understand how an hotel in 2014 can miss such a simple service.

Room Tip: Go there if you do not need to connect on the internet and if you do not need to work
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excel83700, Responsable réception at Hotel Excelsior, responded to this review, August 21, 2014
Dear Sir,
Thank you for sending your opinion about your stay at the Excelsior.
As an information, the problem we had with internet connection is now fixed.
Looking forward to welcoming you another time !
With all our best regards
Carinne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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85 reviews from our community

Traveler rating
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    42
    18
    5
    4
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16
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10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Sarasota, Florida
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 20, 2014

We really enjoyed our stay this week. We were only at this hotel for one night, but the service was very good, the food was nice and the view was fabulous. The location is very central and the hotel is very attractive on the outside and inside. The rooms were fine and we had no problems with the internet except that I usually had to type in my password a couple of times in order to connect. Not a problem.
It is strange when you pull up to the hotel and there is a chain across where you would pull in to unload luggage. We parked down the street (no easy task), and walked up to the hotel only to be told that you just unhook the chain and pull in to unload. Parking is in a garage down the street and is around 10 euro per day. Breakfast buffet is the standard cost at around 16 euro.
I would stay at this hotel again. It isn't a 4 star, but it is very nice and we were treated well.

Room Tip: We booked a standard room and did not expect a sea view. However, we were happy to have a lovely se...
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  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excel83700, Responsable réception at Hotel Excelsior, responded to this review, May 22, 2014
Dears
Many thanks for your comment! We are very pleased you had a lovely stay and we hope to see you another time.
Just as an information, breakfast is 13 €.
Looking forward to welcoming you asoon !
Best regards
Carinne
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1 review
4 of 5 stars Reviewed May 13, 2014

Great location in the centre of town and beside the sea.
Great restaurant with different choices each night.
But piles of motorbikes parked at the entrance of the hotel. You would not want to be blind and entering the hotel.
There is free parking spaces for the motorbikes is just around the corner on the seafront.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excel83700, Responsable réception at Hotel Excelsior, responded to this review, May 14, 2014
Dears,
Thank you for filling in this questionnaire and for leaving your impression about your restaurant.
Be sure we do our best every day to get your complete satisfaction, and we will fix this problem of motorbikes parking as soon as possible.
Looking forward to seeing you again soon !
Carinne
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Lyon, France
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 8, 2013 via mobile

Nicely located in the center of a beautiful Saint Raphael. The entrance is not easy to find and it is strangely funny to enter by the cafe and then follow toilets/reception...
Room door would not close, unless you use a key.
It was +16C outside, but the air conditioner is set for heat only and it was a sauna in the room. Opened the window, but it is very noisy. So, could not sleep well in the heat.
When reserved the room, breakfast was not included, ok. In the morning, when my wife and I sat in the cafe and just asked for a couple of coffees with a croissant, the waitress asked if we were staying at the hotel. When confirmed, she asked in which room and then checked her paper, and said that the breakfast was planned for us and indicated in her sheet as included. We agreed and were taken to a dining room. Breakfast is store bought ham and packaged cheese, cheapest possible juice and burned croissants. The SURPRISE was when paying the bill, we got charged 12.50 euros per person! That was THE most expensive coffee and croissant we have ever had. Perhaps, it was my misunderstanding, but everything needs to be verified. Even though the reservation was for 119 euros/night, the bill showed only 95, but that was a "mistake".
Bottom line - very expensive for what you get. Everything needs to re-confirmed not to have surprises..

Stayed December 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excel83700, Responsable réception at Hotel Excelsior, responded to this review, January 23, 2014
Dears,
Many thanks for posting your opinion about our stay at the Excelsior; sorry about the confusion respect to breakfast, we will do our best to progress and rectify those problems.
About fresh air conditionning, sorry Sir but, it is never available in decembre, and the average temperature was very warm this year, unlike usual.
Looking forward to seeing another time.
With all my best regards
Carinne
Booking Manager
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Bucharest, Romania
Top Contributor
58 reviews 58 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed December 5, 2013

i stayed at this hotel many times and the internet was always very poor, i mean in years... connection is very bad, it disconnects every 2 minutes and you have to log in every time... but the great surprise was this year when i couldn't connect at all because i was operating on android... so, if you use a tablet or a smart phone with android, don't stay at excelsior.... the management told me they have i-don't-know-what kind of router that doesn't support android, so, don't bother to claim...

Room Tip: take a room with sea view
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  • Stayed November 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excel83700, Responsable réception at Hotel Excelsior, responded to this review, January 24, 2014
Dear Madam,
Thank you for posting your opinion about your stay at the Excelsior; the wifi problem are repaired now, even for android system.
Really sorry you did not have a pleasant stay because of that.
We hope to welcoming you another time.
Looking forward to see you again!
Best regards
Carinne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
virginia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 12, 2013

Lovely property! The location of the hotel is excellent with everything within walking distance including the beach right in front of the hotel. The service is consistent and polished, from the multi-lingual receptionists to the restaurant staff. As we own a property in the area we usually put up our guests at the Excelsior. The view from the rooms are amazing and the staff attentive and friendly. The outstanding restaurant offers daily specials with great fish and meat dishes. The lobster risotto was to die for and my husband is a fan of the lamb shank. Judging from the popularity of the place in the summer time, I would advise to make a reservation for dinner.
The bar and terrace is the most vibrant in the city and it is frequented by an elegant crowd.
In short this hotel is amazing!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excel83700, Responsable réception at Hotel Excelsior, responded to this review, November 27, 2013
Dear Veronica,
Many thanks for your comment and looking forward to welcoming you soon again !
With all our best regards
Carinne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
55 reviews 55 reviews
36 hotel reviews
Reviews in 33 cities Reviews in 33 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 22, 2013

This was a return visit and whilst often things don't seem as magic second time around this was even better - we had a large front seaview room (216) - wonderful views from front and side windows and our bathroom window could also be flung open to the glorious view. The terrace restaurant was a delightful place for both breakfasts and dinner. The staff are friendly and helpful and the location perfect - nice beach clubs just across the road and a great base for day trips trips to St Tropez or Frejust. We will be back.

Room Tip: Room 216 but only when we don't want it!
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excel83700, Responsable réception at Hotel Excelsior, responded to this review, November 27, 2013
Dears,
Thank you for coming back to the Excelsior and for leaving such a nice comment about your stay; we are looking forward to seing you very soon, in a big room facing the wonderful sea !
Nice regards
Carinne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Excelsior

Address: Promenade Rene Coty, 83700 Saint-Raphael, France
Location: France > Provence > French Riviera - Cote d'Azur > Saint-Raphael
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #12 of 44 Hotels in Saint-Raphael
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Excelsior 3*
Number of rooms: 34
Official Description (provided by the hotel):
Saint Raphael is a lively and charming town situated between Cannes and Saint Tropez, on the Mediterranean coastline, with a nice sandy beach, port lined with pretty cafes and restaurants and a bustling center with shops and bars. The family run Hotel Excelsior enjoys an excellent situation on the sea front promenade, beside the Casino and a stone-throw from the sandy beach. It is an ideal base from which to explore Provence by car or by the excellent train system which runs through Saint Raphael. ... more   less 
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Also Known As:
Excelsior Hotel St Raphaël

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