Reception girls were very helpful and informative. We stayed in a double room with a hill view which would've been lovely had it not been above the kitchens which kept us awake until 1am.
I went to reception and spoke to the Head of Reservations the next day if we could change rooms. She wasn't convinced it was necessary to move until I said it was unacceptable and she reluctantly moved us to another room. When we moved all our belongings and all the baby stuff to the new room we realised that the bathroom had a horrible drain smell and the plug in the Bathroom sink would not close. I went to reception to speak with the Head of Reservations again and she said it was not a reason to change rooms and that there were no other rooms available apart from our old room. The aircon then also decided to making dripping gurgling noises too. These problems were eventually all sorted out after a day of back and forth and having unpleasant and unnecessarily complicated conversations. Not ideal at all when you have a few days to explore and not to mention about keeping a 6 month old baby happy and in its routine.
Apart from these problems the hotel is well located, has good facilities and would be worth a stay. However, I strongly recommend some managerial and customer service courses for several people at this hotel.
- Official Description (provided by the hotel):
- In the heart of a botanical garden with a tropical style surrounding, Hotel Les Jardins De Sainte Maxime enthuses with the precious sensation of a sweet escape.•Excellently situated on the Mediterranean coast in the Golf of Saint-Tropez, Hotel Les Jardins de Sainte Maxime stands out because of the immediate elegancy that it portrays.•The bar invites you to enjoy a glass of champagne or a cocktail in a warm atmosphere to relax and make the most of your holiday.•The Restaurant offers you a journey around the Provencal region. The relaxed atmosphere and the discovery of different flavours combines tradition with new experiences. The restaurant service is offered to you on the terrace encircled with palm trees overlooking the swimming pool or in one of the two air-conditioned rooms.•Comfortable and modern, all of our bedrooms with a balcony or a terrace offer a view of the gardens and a majority of the rooms overlook the swimming pool and the sea.•Sunlit and welcoming, the hotel rooms provide you with the comfort expected of a beautiful 3 star establishment. •Bedrooms suitable for people with a disability. ... more less
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