Two year ago we were actually very pleased about Hotel Santolines. After staying at the hotel two years in a row we were looking very much forward to go back in July 2009. But for some reason the hotel has introduced a "7 days rule" implying that you will have to stay 7 days at least days in the Suite in order to be able to book the Suite? This rule you do not see at all at the Santolines website or in any of the brochures from the hotel? Therefore we did kindly ask if we could then stay 5 days instead of 4 days as originally planed AND orally confirmed when we left the hotel in 2008. But apparently hotel management is more focuses on money than faithful customers so we will unfortunately not be able to go to Santolines as we have all ready booked flight tickets based on the promise we got from the hotel when we left in the summer of 2008. Our daughter is very sad that she can not go to Santolines, but we have promised her to find a hotel that treats their customers with a little fairness. Well, time will show if this way of treating customers is a sustainable approach???
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- Also Known As:
- Les Santolines Hotel